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June 2024 by Giovanni P.
return the audi
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May 2024 by Jeremy Michael
*Update May 23rd 2024: Service Advisor Juan Carlos Rodriguez is phenomenal. I’ve been dealing with him now for a year and a half and he is always incredibly kind, accommodating, responsive, and friendly. Very very much appreciated!
I am so grateful for these folks in the Service Dept at Audi North Miami. Long story short- I had a very stressful tire issue on my new Q8 on the way to the MIA Intl airport from where I live in Orlando right before a 2 1/2 week California vacation. I was having a horrible time getting in touch with a dealer closer to where the car was towed to in Miami and they were giving me a runaround, not being responsive nor helpful and were horrible. After almost a day and a half of stress dealing with them and this issue from California I called Audi North Miami and Robin who I’ve since nicknamed “Robin Hood” answered immediately, and just said yes yes yes. The car was brought to them the next day and they handled everything. Juan in the service Dept. took over when the car arrived and I am so grateful to him. I love this Audi dealership Service Dept and Robin and Juan! Thank you!
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May 2024 by Tom F
Great service, wonderful staff. Plenty of parking. Eatery on site.
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February 2024 by Joseph L
I’ve been coming here since I purchased my new Audi in 2022 and always appreciate the help I receive. I’ve been taken care of by Kerlym and feel like he doesn’t skip a beat. He always lets me know what’s going on, is proactive and very professional and pleasant to deal with
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January 2024 by Rich F.
I would give zero stars if that were possible. This is the most unscrupulous business I've ever dealt with. Three years ago, when leasing my vehicle, they tried to change the residual without me knowing. Today I asked for a buyout quote and they tried to add a $500 dealership inspection. They said that it was a state law and had to be done. I called Audi Fort Lauderdale and asked about this inspection. They said they never heard of it. I called and left a message for their GM, but there was no response. They must all be complicit. How can something like this happen if management isn't on board???Do yourself a favor. DO NOT GO TO AUDI NORTH MIAMI!!!
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December 2023 by Javi
I recently took my Audi A3 in for a technical issue and had a very pleasant experience. In particular, I want to commend service agent Juan Carlos for his outstanding professionalism who kept me posted of my car's progress throughout the day. The service area is ample and comfortable with seats, desks (if you have work to do), TVs, and coffee station and cold water bottles while you wait. Don't miss the outstanding Pynch Cafe upstairs with delicious empadadas and lunch bowls.Dr. J. G.
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December 2023 by Chencha Beatz
I bought my first car here, and have been using their service center for all my needs. Giovanni is a great rep and I always feel like I’m in good hands when I express any concern. If you’re wondering why 80% of Audis in SoFl have an Audi North Miami plate frame, visit and you will see why.
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December 2023 by Luis Lageyre
I have been speaking with the service staff who attended to me and there is a great inconsistency in things
They have come to tell me that the. Email that is supposed to be official from Audi north miami must be an error, which seems extremely dangerous to me because they offer me a job at a price for the safety of the vehicle as they express and it turns out to be false. And they attach other jobs and other prices to me.
I had always thought that taking the car to the agency where I bought it was absolute security for my car and my children who were its occupants now create many doubts and mistrust in me about it. I will not accept this without first writing to the corporation with the relevant evidence.
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December 2023 by Francis M.
Not happy with the service department. I brought my car in for an oil change. I received a text with a video stating they found a oil leak. My car has approx 37,000 miles on it. The service department did a 45,000 maintenance service about 2,000 mikes ago. The car is driven every 4-6 weeks. It's at my vacation home in a garage. When I voiced my concern about the leak and how I have owned several cars from BMW's, Range Rovers, Volvo's etc. and this was the first time I ever had a leak. Plus I see no oil on the ground or engine. Nor do I smell anything burning and my oil light never came on. The service department told me. Leaks happen all the time. Which I replied. Really I also have 2 other Audi's in RI one is the same year and make Q5 and, the other is a S5 convertible and no issues. Then the gentleman followed his statement with they could fix this leak today and tomorrow I could have a leak again and would be responsible for the fix. I couldn't believe he said that. Doesn't leave much faith in your service department. Thats for sure. When I left the dealership. I called Audi head Quarters and explained the situation. Was told they would look into the service and would be contacted. Nothing back so far. Would I buy a 4th Audi? Probably not. Although, the service I receive in RI is amazing, South Florida not impressed. Also I told both the service and person I spoke to at the headquarters. I can't wait to receive the survey on this service. Never received one. Funny. I always receive them. But, this time nothing!! Interesting to say the least. J. T from RI
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November 2023 by Charleen W.
Christina, the service center manager, is the best at Audi. She has so much integrity and always treats me with respect. Servicing a car can be stressful but I know I am in good hands, not paying for something I don't need.
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November 2023 by Mathew M.
I was having a bad day to say the least. Trying to leave work in the rain and my car wouldn't start. I had to call and wait on road side which was an ordeal in itself! Finally got to the dealership and was expecting to leave my car. When I got there I was greeted and taken into service right away! I was told I could wait or be given a ride back and forth from the dealership!?! I service at the collection and have never been taken in same day and never offered a ride back and forth!! I will be servicing my A6 at Audi of North Miami from now on. Alberto was fantastic and got me my car back washed and done in just a few hours! Thank you!!!
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November 2023 by Nikita R.
Unprofessionalism beyond anything you can possibly imagine. I bought a car and they had it shipped. For some reason the dealership didn't care enough to put a piece of cardboard taped to it to the windshield. They missed every possible deadline, the car arrived damaged, and I missed my vacation because of lack of common sense at that place. You can argue it's delivery company fault but they just transport the car. They are not supposed to prepare it for transportation. It is the dealer who supposed to ensure that the car either wrapped or has some kind of protection. This is not my first Audi but it's the worst experience I ever had.
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November 2023 by Marcus S.
This is the second largest Audi volume dealer in the US according to my salesman and it's somewhat surprising. It's an enormous building but the showroom isn't all that big, considering. I went in on a week night around a half hour before closing and and flagged down an employee and got a lukewarm response. This dealer has no reception desk to direct customers which I think is really poor. I've had good service there and not very good service/follow-up there on my A6 that I no longer own. I was looking for a part today and asked a random employee walking by where Parts is located and it was very far away. He just gave me verbal directions and didn't bother even walking me part way there -- at least far enough to see it. When I finally found it it was down this fairly narrow cinder block walled hallway and it was sweltering in that part of the building. Either the AC wasn't working or it's always that way -- god forbid. The clerk I spoke with had a box fan blowing on him -- it was so uncomfortable. I was looking for a fancy license plate frame and they only had one in stock which was the complete opposite of what I wanted. Their accessories display was back in the middle of the showroom -- usually in Audi dealers it's very close to the parts service desk. Since this is such a huge presumably luxurious building it's disappointing.
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November 2023 by Fina M.
I had an awesome experience purchasing a car from Amin at Audi North Miami, and I can't say enough good things about my experience!From start to finish, everything was top-notch.When I walked into the dealership I was greeted with a smile by Amin Saleh. I knew the vehicle I was interested in seeing and asked him about it. It was upstairs so be brought it down and offered a demo. I have been visiting dealerships mainly interested in CPO trying to find the right car of this and one other model but I have had less than great experiences to be honest, and he was the first person to actually offer a test drive. On the drive Amin went over some of the features and benefits and when I stopped back into his office, he made the decision-making process a breeze.When it came to financing, Amin and his team worked with me to find a competitive financing solution. The manager also sent several follow up emails to check in throughout the process as well.I took a day to think about it, and called Amin and locked in the deal the next day. Pickup experience was also fantastic and premium experience, again coordinated by Amin and I am so happy with my new Q8! In summary, if you're in the market for an Audi, this dealership is the place to go. Ask for Amin Saleh!
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October 2023 by Zachariah Lawson
I went in last week because my car notified me my tire was losing pressure, they didn’t want to take it back because it “looked okay” and said I could have taken it to a gas station to pump it up my self, but I insisted they check it anyways. They brought it back out and said it was fine, so they reset the tire pressure notification and I left. Apparently It was a slow leak/ small puncture and I noticed it getting flatter so I go all the way back to have it patched. After waiting over 2 hours they tell me they see where it’s punctured but they’re having technical difficulties and can’t even patch the tire. So I wasted 2 days and a lot of time dealing with this service center. Lesson learned the hard way.
