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March 2024 by Felix Guzman LMT
I have never seen anyone more genuinely committed to Customer satisfaction than this individual named Lou at this auto parts store. And as I waited for him to install the windshield in my car, I witness him do this two more times with other customers. He needs a promotion.
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March 2024 by El Camino Del Tao.
I am reaching out to express my dissatisfaction with the recent experience I had at your establishment.Unfortunately, the service I received did not meet my expectations. Not only was I provided with a faulty automotive part, but I also encountered unprofessional behavior from the manager, who, in addition, treated me disrespectfully.I understand that incidents can occur, but I believe it is crucial to address this matter for the improvement of service quality. I appreciate your attention to this issue and hope that we can find a satisfactory resolution.I look forward to your prompt response.I am writing to you to express my dissatisfaction with the recent experience I had at your establishment.Unfortunately, the service I received did not live up to my expectations. Not only was I provided with a bad car part, but I also experienced unprofessional treatment from the manager, who, in addition, offended me.I understand that incidents can occur, but I consider it essential to address this issue to improve the quality of service. I appreciate your attention to this issue and hope we can find a satisfactory solution.I look forward to your prompt response.
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March 2024 by Elygs
"Awful experience at this auto parts store. The manager, a short Latino man with glasses, was incredibly disrespectful and unhelpful. Not only was he rude, but he also seemed disinterested in assisting customers. I would advise avoiding this place if you value decent customer service."
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February 2024 by Mustafa Kayalio
They are really kind helpful, thank you so much for your service! ?
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February 2024 by Felix Dessel
The manager at your store #09416 is not very bright, he argues with his customers. I guess he is not smart enough to understand that he is there to cultivate his customers. Maybe he should be told where his paycheck comes from.
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February 2024 by Sebastian Acosta
Terrible costumer service! ARTHUR was giving me attitude speaking in Spanish saying “macho you’re complicated” rolling his eyes didn’t want to help when I asked to check my battery because my car wasn’t starting. I had warranty was trying to kick me out and get me to take out the battery when I had no equipment and never had done it before. He seemed very miserable and irritated with life definitely not suitable for a GM role he said he was for 3 years. I have a 2012 mustang and the car is a bit old started saying I had an old car with an attitude. If you hate your job find another one… I just needed help to see what was wrong with my battery before going to work. What a terrible experience!
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February 2024 by Glen Manrique
Excellent place to get any spare part, tool or auto parts in the US. The attention is indescribable.
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December 2023 by Miyayo Uchiha
I have a commercial account here, highly recommend if your running a business
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November 2023 by Yasmine loriston
The service was on point here I walked easily find help with what I came there for. Jimmy was so helpful and friendly highly recommend here.
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September 2023 by Ronni R
They were very helpful! I needed to check my oil and radiator and they checked it for me! I didn't need oil or coolant!
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August 2023 by Jordan Martinez
Hi discount advance auto auto part repre my name is jordan Martinez the service on this store is too bad lower education ? customer service too bad they talking each other and customer standing up waiting 955 am august 17 they don't help customer and the be rude we need to see they name to report we going to make business for you guys customer make your business up.Remember no happy customer no business for you guys ........
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July 2023 by Donne Burrows
Service needs to improve. Had 3 cashiers and still had to wait for checkout with very few customers.
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July 2023 by Andrew Kuncas
They tested m th dead battery and got me exactly the right one immediately
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July 2023 by Claude Vlandis
These employees took for ever to just charge me for something I found by myself and brought to the cashier. Really badly run… just not professional attitude from the workers there.. management needs to train them better.
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July 2023 by Gonzalo Viglino
Don’t waste your time on this store, 20’ waiting to have some employee show up so I can buy something, only heard laughs and loud talking in the phone at the back. Best store if you’d like to shoplift that’s for sure!!
