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July 2022 by Franklin Suárez
Very nice people and good prices
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July 2022 by Carlos Yela
Good product and services
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April 2022 by Laura A.
have reported tracfone to fcc-all of you should too they scam the elderly. i will list how they lie/cheat /steal 1. i have spoken to a rafael at their customer service 5 times-why is it always rafael and no other name??? they refuse to give you an employee number or last name or where they are located. 2. they have called from customer service and it is always a rafael-very strange they are all rafaels dont you think? 3. they scammed my mother out of money by telling her that her old tracfone does not work, sent her one that does not work and charged $107.66 dollars on her credit card and wont give it back 4. between myself and my mother, we have spent 6 hours and counting and the situation is not fixed bc they act stupid, say there are no notes in their system and have to research it. 5. they send emails to your email address saying they called you when they did not. 6. 2 emails i received to call them back had non working numbers-how convenient for them, here is an example good day mrs. laura allison we are writing you from tracfone corporate office in regards of the fcc case number xxxxxx we are contacting you to follow up on your request and provide the required assistance on your business phone number concern. we were contacting you at xxxxxxxxx at 05: 43 pm to provide a resolution but we couldn't reach you out to your contact number. we left a voice mail with instructions to reach us to continue with the resolution. for more assistance, you may call us at 1 800 626 4883 ext 3324 from 8am to 11:45pm est monday to sunday 7. they call on lines you can't clearly hear them on and when you call in to customer service-same thing-this is done on purpose to frustrate seniors 8. they refused to give me the home office address so i could write a letter of disgust please report tracfone to the fcc (federal communications commission and lets get them shut down and sued for cheating our elderly. the number to the fcc is 1-888-225-5322. i have a case pending with them now about tracfone. these are immoral and deceitful people and tracfone needs to be history. here is the web address to file a complaint. they know they can get away with this so they continue to cheat and steal from our seniors. stop them now.
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January 2022 by Alena Gonzalez
This is the worst store ever, they are always close, they are scam. They sold me 2 sim cards plus service and it didn't work on my phone because of compatibility, When I went to the store there is no one there, talked to Carlos and he was out and would be back 2 hours later, I tried to speak with someone over the phone and there is no one else available. They wait until the guaranty expire to be available so you can't claim anything. Very rude customer service.
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November 2021 by Dayanara Verastegui
Really bad service the store is never open only gives you 7 day guarantee
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October 2020 by nisha jeudy
I have received horrible service . I brought I INTERNET on October 1,2020. On the 8th I went back to the store and explained to the sales representative that the internet is not working and it haven’t been even a month now . I went there and politely asked why and can I get a refund . He told me that I was talking to loud and he was going to call the police on me . Than he told me that “ black people always talking loud.” This is unacceptable and I expected more from somewhere that I decided to spend my hard working money . In today’s Society this cannot stand .
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September 2020 by Robert Riley
We all know that Verizon is the best carrier out there. I ask many people, why don't you have Verizon? Everyone tells me the same thing... it's TOO EXPENSIVE. Total Wireless is the solution. They use Verizon's lines at a fraction of the cost! I was paying $200/mo for Verizon for 2 lines. Now I'm paying $62/mo for Total Wireless. The same exact quality. While everyone I see who has T-Mobile, AT&T and Sprint have no signal, MY PHONE WORKS! I brought my Google Pixel phone to their store and they put a SIM in and got me working. I highly recommend them. You will save a FORTUNE!!!
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November 2019 by Josue Araujo
Fast and friendly service.
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March 2019 by Drew Williams
Nice little spot to get a hard to find phone
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November 2018 by Jessenia Quevedo Vera de Yela
Me encanta las ofertas que tienen excelente servicio al cliente