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December 2023 by Katerina Vaynriber
I've been to this place multiple times and I was treated great each time until today. (December 12th 2023, I was there from 3 pm)I stopped by to get the PD measurement for my glasses prescription and was told it's just 5 minutes. After wait for 25 minutes I went to ask the receptionist on the front desk when can be help. She did even bother to look at me and mumbled something like "I left your chart at the doctor's desk". I thought she was talking to one of her colleagues about something else (because usually polite people look at you when you talk to them unless they have autism and she clearly didn't have it (because my son is on the spectrum so I know) so I repeated my question explaining that I might not be able to wait too long because I have to pick up my son after school. She did not look at me, she just ignored me pure and simple. To say that I was shocked with this level of rudeness and unprofessionalism is to say nothing.I'm so disappointed that a nice clinic like that has such a rude person working ON THE FRONT DESK!!! If she has problem in her person life she should still be professional at work. She supposed to be the FACE of the company not not it's behind. After the visit I called back and ask for the name of that woman and I've been told it's Christina, she is a white middle aged female. December 12th 2023 (I was there from 3 pm)Doctors and nurses are absolutely nice and very professional. So 2 stars less for the front desk disaster.This is the first time in 20 years in Miami I'm leaving a negative review. This is a "special occasion" indeed. ?@KaterinaMiami108
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December 2023 by Madeline Lapeikis
All went very smoothly Dr Jessie p. Is truly amazing and has a wonderful staff
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September 2023 by Cinthya Martinez
The receptionist Consuelo took care of me over the phone and she was very professional. So pleased with the whole staff. Thank you.
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June 2023 by R “Terry Hanson” O
This place came recomended from optometrist. Setting up appointment was pretty easy and staff was nice. I showed up for the appointment and the place had so many people waiting that people were standing. After waiting 45 minutes with I guess 20 people ahead of me I left. I can’t imagine the quality of work is very good. Maybe I caught them in a bad day.
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January 2023 by Anthonella D'orazio
I had my second visit for a visual field, it was wonderful! Dr.Diana and her staff are amazing, very professional and warm, they explained everything to make sure I felt always comfortable.I think is it also worth to mention that this time the ladies at the front desk were really friendly and kind which made the whole visit even better.
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January 2023 by B Garcia
At their suggestion, I booked my follow up appointment, a month in advance, with Dr. Diaz. I confirmed my appointment both, by phone call and email. Still I received a phone call at 5:15 p.m., the day before to cancel my appointment. The reason provided was that the doctor was overbooked for the day. He had too many appointments and could not see me! I explained that I had taken the day off from work in order to be there for my appointment. Then the lady replied: "He won't be able to see you. He has two emergencies. You will have to re-schedule for next month." Really? I don't think so. Very unprofessional and disrespectful. Not even an apology!
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January 2023 by jonnie vargas
My first visit was everything you would hope for. The ladies at the front desk were friendly and efficient. The student who handled the testing, Eric, was amazing, knowledgeable, professional calming and friendly. Dr. Shechman was also friendly and professional. My wait time was short, the visit easy and stress free.
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January 2023 by Alla Elfont
Customer service is not good!
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January 2022 by Crush Castle
Dr. Diaz and his assistant are fine enough. But not doctor’s office should EVER EVER EVER make patients wait two hours past their appointment for a simple follow-up. Office staff must be completely incompetent — and they are rude, to top it all off.
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January 2022 by Wilfredo Munoz
They supposed to help Spanish speaking community, but at the time to ask for it, they hang the telephone on me.... very disrespectful customer service...
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January 2022 by New gutierrez
Fantastic. The doctor is great very friendly place .
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January 2020 by John Hiza
The lady on the phone was extremely rude! Trying to book an appointment for a friend that doesn't speak English and she would not let me book the appointment. Was rude from the time she picked up the phone till the time the conversation was over. If you have any place else you can go please go. If this is the respect you receive over the phone can only be worse when you show up!
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January 2020 by S D
Highly recommended, been coming here for several years now. Always had good experiences with Dr Dan and Dr Hoffman. Also Allison at the front desk is very helpful.
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January 2019 by Mirianny Vazquez Perez
Horrible customer service, when you call, you ask to speak with someone in Spanish and they always tell you to call tomorrow. And in the office has People who speak in Spanish. They hang you phone. Kelly, attend in a very rude . They should teach him how to treat clients.
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January 2017 by Nav S
Eye centers of south florida has continuously surpassed my expectations. The staff is delightful and the students are very thorough. They go through the time to explain everything to me in great detail. The doctors themselves are some of the most knowledgeable in the nation! I have been to several other eye clinics and this is the best one I have ever visited.
