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July 2022 by Amanda M.
Lack of customer service for sure. Calling because my dogs having an emergency situation and I don't know the area and just saying "Sorry we are completely committed for the day". Refer me somewhere or have some empathy and see him it's one extra dog. Definitely not bringing my business here.
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March 2022 by Michelle K.
Let me preface this by saying that the vet staff is amazing. We LOVE Dr. Crespo. She goes above and beyond. This review is unfortunately about the grooming. We took our dog for a drop off time at 8:40am for a groom. At drop off, I asked the groomer what time she thought our dog would be done, and she replied that he wouldn't be done until after 12, but would call if he was done earlier. At 3:00, as I was driving my child home from school I called to check in so I wouldn't have to make a second trip out to pick up my dog, and I was only told the groomer would call when my dog is ready (per the groomer via the receptionist). At 4:45 I was contacted to pick up my dog by 5. My dog came in and immediately went to his water bowl proceeding to drink his entire bowl of water. I can only imagine the lack of care he was given. I communicated with the groomer that my dog is older, has hip issues, and anxiety. I will warn pet parents that if you don't want your dog being locked in a groomers cage for the day, with limited communication, and the expectation that you are ready when she's ready- Do Not Take Your Dog For Grooming Here (Charlotte is the groomer). Extremely disappointed. But, otherwise, his haircut looks good
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December 2021 by Janine F.
Dr. Crespo & staff are so nice, gentle, & comforting. My pup is relaxed around them, which is rare, but that's how comforting they are. I love my new vet!
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November 2021 by Megan C.
Dr. Crespo is amazing!!!! I just took my puppy bennie over to her today and had taken my other dog a couple months ago. She is so knowledgeable, thorough and has incredible "bedside" manners. You can tell she really loves what she does and cares about your dog. The vet tech and office staff are so friendly as well. Highly recommend this office.
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October 2021 by Valerie B.
Dr. Davila saved my dog's life. After limping for a couple of weeks, we finally took her in and almost right off the bat Dr. Davila mentioned a few things it could be and said there's also a chance of cancer. I thought she was crazy (my dog is extremely active and healthy large breed 8 yrs old). After an xray, she took her time to let me know the signs were pointing to that...she called the nearest 3 cancer centers to help us make a fast decision and get her treatment ASAP. Through the whole process from amputation to chemo she guided us and felt like someone we could call for anything We are very grateful for the care our girl got with Dr. Davila and her team.
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August 2021 by A. B.
I have had 4 pets over the course of 15 years under the care of this clinic. I love Dr. Crespo and appreciate the level of care and concern she displays each and every time. I value how generous she is with her time. As a healthcare professional, I can trust my pets with their care because I understand quality and professionalism from the side of a business owner and a patient.
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July 2021 by Michael T.
Dr. Crespo and the support staff are so great! My wife is in the veterinary management industry and knows every veterinary practice in Miami-Dade, so the selection process for where we would take our pets was THOROUGH and quite the endorsement. We take our 2 year old dog and our 10 year old cat. Through regular check ups and emergency visits Dr Crespo takes amazing care of our pets. The facility is state of the art, the online store is easy (don't support Chewy; support your local vet and buy local), and we never feel rushed. The visits are very pleasant and thorough. If you are questioning your current pet care, visit Bayshore, conveniently located off Biscayne Blvd and join the family of medical pros that care.
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February 2021 by Shannon C.
They are very loving and caring! Excellent Service from staff to Dr.Wouldn't go anywhere else
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February 2021 by Crystal C.
Horrible service do not recommend. They charge almost 3x the amount for prescriptions compared to online pharmacy. When called out, Dr Davila says that she cannot honor those online prices because she won't be making money. I even offered to return the unopened prescription (less than 1 hour of leaving the vet) she said it's against policy . Please stay away from this place. This is a robbery. Your money is not safe.
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September 2020 by Veronica L.
The worst and most unprofessional animal hospital ever!!!! I met some vets before never meet one like that!!!! I have a 3 year old Shiba Inu. I want to do some vaccines for my dog, so I scheduled appointment at 4pm, but they asked me to wait until 4:20pm. And a lady came to bring my dog in, we told her let us know before you do any service, and she said yes! Then they called me and said your dog needs this and that (a lot of vaccines my dog had before). So I send them the record we have. ( I did email them that If you need anything from me let me know previously before I went there, but they didn't even reply my email.) Then we got another call from the doctor, when we want to ask the questions she said we have a client who is ready can you please wait and I will call you back. That was ridiculous, because our appointment was 4pm and we arrived on time!!!!! But we said ok......Finally, we don't have time to wait they hold my dog for one hour and didn't do anything basically. I said we have no time to wait can you please bring my dog back, then they said we did the exam for your dog and you need to pay! But I did ask them don't do any service for my dog before you got my permissions ! How could they do that! That's unprofessional, I said no we won't pay and bring my dog back. Then they hold my dog! I didn't know if they do things like abuse my dog or anything else. I was so worried about my dog and almost cry! I don't know how they got some good comments, but I definitely don't suggest you bring your pet here if you love your pet like me.
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September 2020 by Maria V.
The first time I called was literally amazing, I'm unsure of who helped but she was the sweetest ever!Dr.Crespo is literally an angel, she is so sweet & is very thorough, we've only spoken on the phone due to the pandemic but you can tell she truly cares about every pet. Let's not forget about Catherine! My puppy is not one to just go with anyone but you can tell he really likes, she's very sweet & always calls the same day & even the day after so see how he is doing.
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July 2020 by Stella H.
I love Bayshore Veterinary Clinic! Dr. Crespo is the best vet we have ever had. She treats our cats like family. Prior to having found Dr. Crespo, we had been to several vets who I felt really violated our cats. They always seemed so distressed and we were never happy with the level of service we received. Yes, any vet is going to be expensive, and Bayshore isn't an exception. But Dr. Crespo takes the time to thoroughly explain every single procedure, every single reason. She doesn't ever get annoyed when you ask questions. She takes her time and really makes you feel like you understood everything. And then Dr. Crespo always follows up personally. She's SO kind and if you have any more questions or concerns, she's always willing to call back or answer any more questions you may have when she follows up.And when we had to make a decision to let one of our cats go, she was there for us and VERY accommodating. We felt respected as people who were making a very difficult decision for a member of their family. She treated us like family when we needed it the most.She's just so kind and I cannot stress enough how lucky we feel to have her and everyone at Bayshore as our vets!
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May 2020 by Ashley H.
The staff at Bayshore Vet Clinic are amazing care givers. My two fur babies have been seeing Dr Davila since we moved to south Florida approx 4 years ago. She and the rest of the staff have always gone above and beyond taking care of them, not overlooking any symptom or detail to make sure my pups are in the best health. They are always friendly and extremely helpful. Thank you for your great care!
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April 2020 by Ali S.
WOW! What a difference a new VET can make! After 4 years on Miami Beach , I have met ( well virtually due to COVID 19) the VET of my dreams! Dr MELISSA CRESPO is a PRO! I know my little LILLYbooboo is in competent ethical hands! Thank You for being so wonderful! And Compliments to your staff n team! They rock!
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March 2020 by Chris Y.
First off let me say Bayshore vet is hands down the best place you can take your pet. The staff is beyond knowledgeable & friendly and treat their clients like family. Their prices are affordable and fair. I've moved to multiple cities through the years and seen several vets and none have been more helpful & you can tell it's a place that truly cares and isn't just after your money. I work with animals all day grooming and managing a dog hotel/daycare and I recommend them to all my clients regularly because I know they will provide exceptional service. If your looking for a fantastic vet who treats every dog like their own and will give you the best care for your pet then Bayshore is the vet to go with, I wouldn't take my dogs elsewhere. Thank you for taking care of Harley, Quesadilla, & Nyxon.
