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December 2023 by Анастасия Новикова
The worst service I’ve ever had. Every month I pay for the maximum wellness plan for my dog. EVERY visit they try to impose me extra tests for More than 600$… and it’s not about care of the pet, it’s about business.Last visit I was waiting for the doctor Mary Cruz Alvarado about 2 hours, and she made a short exam and prescribed us an antibiotic. They tried to sell it to me 2times more expensive, that was the cost in other places (according to my plan I have a discount). So, I ordered the medication in an online pharmacy, and when the representative of pharmacy called to the clinic to confirm the prescription, they denied it. Because our doctor is “on the vacation”, and the another doctor needs to exam my dog before the confirmation.Resume.My dog is sick, I need to treat him, the qualified doctor from the clinic prescribed us antibiotic, but when the pharmacy called for confirmation, they denied it. And the only option is to bring the dog to clinic again for another exam. And after that they can approve the prescription to the pharmacy…. Of course if only the new doctor doesn’t go to the “vacation” and could confirm it when pharmacy representative will call them next time.
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September 2023 by PrettiRedd “PrettiReddBone305”
Banfield is a great place for our pet. This is our third time coming here, and the three times have been nothing but the best for us/dog. He got all his shots from here, but it cost us nothing bc we signed up for the medical plan that they offer. Great service!!?
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July 2023 by Ivette Quintana
Truly professional staff and ready to help, especially David. He always welcomes everyone with the most welcoming smile. Very clean place and everyone works super organized.
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June 2023 by Piero Roggiero
The place is very nice clean and the staff is very nice and helpfulThe Benfield network is extensive, much like human hospital would extend thru a state or multy state networks, that is useful if you travel with pets like we do or plan to moveThe installations are very capable with many services on siteI've had animals for a lot of my lifeAnd had a couple of vets, including benefield for years with a dog that has since passed from old age complications.I got a lot of help from Benfield with my dog then and continue to go backBut I give it 4 stars because I always feel like the focus of the visit is to get the animal under one of the monthly plansThis is not to say that the plans are not going to work for you as it worked for me with dog mentioned aboveI have been to atleast 4 initial visitsAnd a handful of other visits for random reasons between my wife and IHope this helps
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June 2023 by Marah Radix
My dog passed away after treatment here for pancreatitus. She was filled with so many fluids that her glands busted and her lungs filled. They new she had other health conditions and they did not treat her properly. Zoe suffered a long time after their treatment before dying. Bleeding and drooling and peeing herself in her sleep. Learn how to deal with older dogs with multiple health conditions or just recommend us to someone else.
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June 2023 by Livefree420
Great staff but very pricy and alot of hidden fees
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May 2023 by Carlos Mendoza
love these place
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May 2023 by Nate McPike
Staff was extremely nice and services moved quickly. Amazing place, plus the “insurance” plans will save you thousands if used properly!
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May 2023 by Bruce Wayne
Constantly trying to Upsell, the health plan is a complete RACKET. Forget trying to get a last minute or urgent care appointment, have a pet care plan and had to get an appointment 20 miles away to be seen today.My dog has been has had allergies her entire life and recently was having another episode with pyoderma, March 2023. I found out after researching pyoderma requires a 4+ week round of oral antibiotics. The first time she was seen March (Miami Gardens) they only gave her a 2 week supply of the antibiotics and of course the pyoderma came right back. (Strike #1). Two weeks ago I called Miami Gardens, told them the situation and they had me bring her in again for a Cytopoint injection (for itching) to the tune of $65; instead of another round of antibiotics. (Strike #2)Today I visited the Doral location for a 4+ week round of antibiotics and I felt pushed for additional services, fecal testing which she doesn'tneed, wanting to # of months I had of my heartworm prevention which I buy somewhere else, and suggesting I change my dogs food to thier brand; plus allergy testing $400??? I felt completely worked over by these people...Do these offices and folks have a $$$ quota per dog??? I know it's a business...But Jeez...They were RELENTLESS!!Finally, after what seemed like forever the vet saw my dog, said he would prescribe 4 weeks of antibiotics and a steroid.Now back in the waiting area and after passing on MORE services; fecal test. (My dog takes monthly prevention for this also...) suddenly I'm informed the vet changed his mind about the treatment we agreed upon. NOW, he wants to give her a shot of antibiotics $85 and then see her AGAIN in 2 weeks for ANOTHER office visit and another $85 shot of antibiotics. Which means, ANOTHER $300+ after Miami Gardens failed the first 2 visits which cost me about $400.00 for what could have been originally cleared up with the CORRECT dose of antibiotics.I explained the vet that I wanted to got with what we originally agreed to, which was the 28 day antibiotics and a steroid. He refused, said he was the vet and that this was his recommendation, after previosly agreeing otherwise. I told him that I was the dogs OWNER, no shots, I wanted the 4 weeks of antibiotics/steroid and that I was leaving if he would not give me the medicine we agreed to. He refused and I walked out without my pets medicine. (Strike #3)Canceling my Banfield Pet Care Plan and using Dutch (online) from now on. And BTW, if you try to cancel your plan you have to repay all previously discounted plan services in FULL or you will be turned over to a collection agency for the full amount.
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April 2023 by trinity taylor
They really loved my little doggy and took care of her.
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April 2023 by Zohar M.
The best place ever !!! Super clean super professional .. my dog teeth are so clean I don't believe I never did it till now
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March 2023 by Sunny Laboy
Only thing due to the corona, you cannot go in the back with your dog and vet.....you have to wait outside. Now a year later 3/2023 were still dropping off , the doctor didnt even come out to explain anything....Corona is over,and you still cant go in with your pet...doesnt make sense...very dissapointed
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March 2023 by Shamieka Donawa
Great staff. Friendly, attentive, and knowledgeable.
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January 2023 by Aida Cano
Very helpful and friendly. Very professional and very puntual on appointments
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December 2022 by Todd Janczak
My experience with this location has been terrible so far. If we had not purchased an optimum wellness plan I would certainly look elsewhere.
