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November 2023 by Junior verine
Jean pierre was the best salesman I've ever encountered at a dealership. Effective efficiency knowledgeable guy. If you go to this dealership ask for jean pierre.
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October 2023 by La Periodista
I called them to ask about a part for my fiat 500 and right away they told me where to call and how to ask to find that piece love people when they do more than they asked for
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September 2023 by Fabiana A.
This place is the worse I have ever seen. Their service is so so poor. Alfa Romeo should cut them off. They are burning the Alfa Romeo image! I brought my car for service and a week later I had not received the diagnostic. They promised they were going to call me on the same day and a week later I had nothing. They don't pick up the phone and don't communicate with you. After a week my car was sitting there I had to remove the car from there and take to the Alfa Romeo collection in coral gables. Wow.... What a difference. Service at Collection is just perfect! I was about to never buy Alfa Romeos again because of the bad experience at this place but when I compared to the other.... I noticed that the problem is this location, not Alfa Romeo. That said, don't come here!!! Go to Coral gables.
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September 2023 by R BK
The service team is truly wonderful! Nobody is happy about having car troubles, but I was very happy to see Tiffany and Tom again. They are a pleasure to work with and although they were visibly very busy, they took the time to speak with every costumer in a genuine and kind manner. They also fixed my car!! Phil was also great, after helping fix my car, he took the time to answer some of my questions and took me on a test drive to show me that everything worked fine.
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September 2023 by stephanie conte
Do not believe any of the positive reviews for this place. I’ve had to bring my car in for basic service a few times and everytime I did I never regretted anything more in my entire life. They lie about how long they’ll take to do an oil change so you’ll end up waiting for 3-4 hours. I needed a new part and they took apart my car, called me and said the part they ordered was defective and it would take a week to order another. They didn’t give me my car back or a rental for an entire week. They provided no updates and corporate couldn’t be less helpful. There wasn’t a single person who worked there who seemed to care at all they they were providing horrible service. I’ve been to multiple dealerships and I’ve never had such a miserable experience like I did at this one.Service: Oil change
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August 2023 by Willy Gomez
I usually don’t bother to write reviews. I need to point out that the new staff in the service department far surpassed my expectations.Tiffany Rose and Phillip took great care of me and got my car issues taken care of within an hour of my arrival.Service is the reason I decided to buy my lease. I fully trust they will help me keep my car in perfect running conditions for years tk come.Thank you guys for looking out for my Stelvio!You guys are honestly the best!Sincerely,Willy G.Services: Auto engine diagnostic
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August 2023 by Melany Lopez
I just felt compelled to share my wonderful service experience at Palmetto Alfa Romeo Fiat Service Department. The service I received on a scale from 1 to 10 was a 20.Services: Electrical repair
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August 2023 by jonathan concepcion
Overall experience was very good. Everyone was very professional and helped me in a timely manner, especially Tiffany. She made sure all my questions were answered.
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July 2023 by Ralph Rayburn
My Alfa 4C was in need of some serious computer/transmission sensor work that involved the removal of the (fixed) front hood. The work was completed and the car reassembled masterfully! Tom and Tiffany sorted out the work crews to devote multiple technicians to the task. I am grateful for their professionalism.
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June 2023 by Stacey Tuttle
Thank god Tiffany in service was able to get my giulia in and out in no time..from Cali to FL, this is the only place that treats the customers right!
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June 2023 by GABRIEL CEBALLOS
I just felt compelled to share my wonderful service experience at Palmetto Alfa Romeo Fiat Service Department. The service I received on a scale from 1 to 10 was a 20. They add a new meaning to the word exceptional service. Tiffany and her team attended to my every need in a timely manner and my vehicle was completely fixed in less time than they quoted. Going forward I will not be taking my vehicle to any other service department but this one.
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June 2023 by Anthony B
Reached out by email 3 times about a vehicle and received no response back in the span of an entire week. Phones were busy when I called in, and was place on hold once too.
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June 2023 by gina m.
Never buy a car from this location. They are total scammers. I paid extra to include wear and tear at end of lease and oil change during the lease contract. Miraculaously the paper work is no where to be found. I called for a week to try and speak to someone and never got a return call. This is the worst place. I was not happy from the beginning with my sales person who asked me to give him a review in front of him so he can be sure i gave him a good review. I did not. New manager is useless and unapologetic
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June 2023 by Lester Reyes
Juan was a great salesman still in contact with him for anything i need.100% verified alfaromeo cars.
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May 2023 by Luca Podda
I went some time ago to change the control unit because my lights were always going off. After some time I still have the same problem. Very bad job
