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March 2024 by Jennifer Miracle
New management makes a great difference. Peter will do everything he can to help with whatever needs you have. I’d give it more stars if possible. Thanks Pak N Go for your commitment to helping your customers
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March 2024 by Kathleen Callard
Very efficient staff, presented all my mailing options . I walk with a walker n had access into the building with no problemsI will go backThese are new owners , for Pack n go enviousOn Pondella rd
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January 2024 by Kaila Francois (Kaila)
Amazing quick and speedy service!
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December 2023 by Leon Wilner
Pack and Go is the best company to store your luggage with. I give 5 stars because, no complaints, he is always available and willing to provide service. Congratulations pack and go.
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December 2023 by Francois Blandidd
The best service!
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December 2023 by Toni Fox
On the website it said it was open until 7 o’clock. I travel over to the office and of course it’s locked and they apparently had changed their hours on the door to 1 PM. I was suggest you update your damn website so everybody knows what is correct I will definitely make sure not to come back to this location again.
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November 2023 by Sciota Anon
Super Fail. Called at 10:30 am and 3:30 pm to Confirm they would be open and that I would be there by 5:00 pm to pick up a package that was REALLY important (they’re open till 6:00). Arrived at 4:45 pm. Locked up, lights off!! Spoke to the same female both times so she was well aware. I could not have communicated any better and she closed early anyway. Turns out she told me herself she needed to “go to the bank and do a few other things”, knowing I was coming. Total disregard for customer needs known in advance. This is the service you can expect. Go somewhere else if reliability is important to you.
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July 2023 by Clara y Yadian
Use package delivery services. The service is good and Nicole's attention is excellent!!
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May 2023 by Char Donnay
They just got a new young woman here Nicole "Niki" who is fabulous. She's super helpful, friendly and efficient. We've used their service multiple times in the past week and she's been wonderful each time. I've also been there when the owners have been in and the man was super extra sweet to my son. Always easy, always fast.
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April 2023 by Robin P.
Not getting anyone to send me my mail. I don't know if they went out of Business but I have called and left messages and emailed the office at least once a week for over 3 months trying to get someone to pickup the phone or at least call me so I can have my mail sent to me. What a disaster I know have to fly down there to get my mail and cancel my service.
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March 2023 by George Argyroudis
I’ve been trying to pick up a package for the past three weeks I see it on the table but they have been closed every day for a month. How do I get my package it’s very important
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January 2023 by Candy Reeves
This used to be my favorite shipping store, very close to home and friendly workers. In the last couple of months it's never open during "regular business hours" and staff not friendly when they are there. Very frustrating! Please do better or just close your doors because customers are finding other places that are actually open.
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December 2022 by Karsten Dalsgaard
The new manager is as rude as can be. Asked her for a drop of receipt and she said the tracking number was the drop of receipt. Once I insisted that I needed a drop of receipt she reluctantly printed me a drop of receipt.Then it took 5 days and 2 phone calls they finally got the package Sent out after saying they didn’t have it.Avoid this place at all costs.
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September 2022 by Erin Myers
This used to be a very convenient shipping location but new management has changed that. On multiple occasions and at different times during the day, I've arrived only to have the doors locked and lights off. Only once was a note on the door stating, "Went to the bank. Be back soon," yet there was no indication of what "soon" meant. I'm only giving one star because I've met the owners and, up until now, had always received the best customer service from them (and the previous manager, Jenna). Hoping they read this and correct this issue.
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August 2022 by Gulf Coast Marine
The new "manager" that replaced Jenna is COMPLETELY unprofessional. I never had a problem with any of the previous staff. She does not want to do her job, has an attitude and does not need to be there. It doesn't seem like she does want to be there. I have stopped by with time left before closing and she has the door locked. When she did get up to open the door, she acted like she was put out that she had to open the mail area for me to retrieve the mail. I'm not surprised another patron commented on the same issue. On Saturday 8/6/22, I once again was met by her cold reception. I didn't even know anyone was inside the business because she never greeted me and seemed more interested in sitting at a computer. Once again, I was met with attitude when I wanted to pay my mailbox bill. She had to get up from the chair and it seemed I was putting her out. I have called in the past to make an over the phone payment and she told me to call back when the owners were in. Everything had been great until they brought her on board and will continue to go down as long as she is employed at Pondella Pack n Go. She will immediately get defensive, rude, and not want to listen when approached about her lack of professionalism. If you do not like people, don't get a job in customer service. I do not feel secure with my mail going to this location with her working there.
