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January 2024 by Lisa Stalter
Very impressed with Artic Air and Auto Service. We receive very professional service. They gave me an estimate and kept me up to date on the process the whole time. I would recommend this company for any auto repairs needed! Highly reasonable pricing also
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January 2024 by James Lewis
As I'm sure many can relate that is extremely difficult to find a good mechanic. But Artic has blown away all my expectations in what defines a great mechanic. First and foremost exceptionally honest, great communication, excellent knowledge, full range of capabilities, staff is incredibly friendly and helpful. I will never go anywhere else.
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January 2024 by Salli Vancampenhout
Excellent!! I called Thursday morning and was taken in right away. Thoughly inspected everything on my vehicle. Told me everything that needed to be done now or on a timely manner. Also changed brakes, rotors, oil change and checked tires. Had my vehicle back to me in no time. Very much recommend.
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January 2024 by Shawn Sieg
Gary and this crew did not disappoint! Setup an appointment to have a big Torx screw removed. Great customer service and fast service! AAA recommended too
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December 2023 by Brianna Wuchter
The man at the Front was very friendly and the technicians I enjoyed. They’re honest, and gave me a full report in detail for me to take with. Very knowledgeable. I definitely will be coming here from now on. Thank you guys!
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December 2023 by Dawn Romero
This place was good taking care of my A/C. But I did have some other issues with my car and didn't really follow thru on my engine light and ABS light and one other light. They did a diagnostic test but I guess it only covered the A/C parts.
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December 2023 by Mel Tiki
If your vehicle is out of warranty I recommend this shop highly. They stand by their work and the service is fantastic. I have used them on my classic car along with my others. They are fair and honest
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November 2023 by Rita Immoor
They have been super nice and accommodating whatever I needed. They are right on on their length of time the job will take.Service: Tires
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October 2023 by Al Jubb
I gave them a 5 out of 5 star rating they were very nice to deal with. Very friendly, knowledable, and honest. The shop was very clean and truthfully I was expecting my bill to be higher but they were very honest and only charged me for what needed to be done. Thank you very much. I would come back and I will tell others about my experience. That's the way a business should be run. My hats off to you all.Service: A/C installation & repair
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October 2023 by Jackson Verley
Great customer service, terrible car service. Alex at the front desk is cordial, helpful, and a great face for the business but the services provided by the business are awful. In July I had a seemingly cheap fix for my AC system at ~$370, but had the same issue starting a week and a half ago. They told me that they hadn't noticed a "large leak" in my evaporator on the first inspection three months ago, and that the cost to fix would be upwards of two grand. On top of this, the only cost they would refund of the original payment was the AC system evac and recharge, less than half my original charge. They expressly state in their contract that the parts and labor associated with your vehicle are covered by a 12 month or 12,000 mile warranty - neither of which have been passed by the time I came back in. Shirking responsibility and avoiding doing the right thing in fixing your mistake is slimy and reprehensible. I can't recommend this business to anyone following the experience I had with them.~~~Editing my review here as Google does not allow you to respond to comments left by owners:I am deeply disheartened by the response you've provided to my review, particularly because it seems to be based on inaccuracies. Your assertion that I "personally attempted to charge my system two times" is misleading and a misrepresentation of the information conveyed to your team. For those unfamiliar, vehicles using R-1234YF refrigerant have a distinct locking structure/attachment compared to those using other refrigerants, making it almost physically impossible to recharge them with the wrong chemical. I made a single attempt to attach R-134A refrigerant to my vehicle, but immediately ceased upon realizing it was the incorrect type for my car. Either your team misinformed you or you are intentionally distorting the facts given to you to discredit my review.Furthermore, the brand I mistakenly used, ShopPro R-134A (part #AZ-R134A), does not contain a stop-leak additive and could not have "plugged up the evaporator core" as you mentioned.Your assertion that your offer to provide 40% credit is generous is pretty confusing. The need to return for a second visit would have been unnecessary had the initial issue been resolved effectively, which, as is made evident by my SECOND visit, it had not.Lastly, your claim that "nothing we did was to be covered by a warranty" is contrary to your own invoices. Your invoices explicitly state:"The PARTS Used today on your Vehicle's Repairs carries a Standard 12-month or 12,000 mile (which ever comes first) Warranty.""The LABOR performed today on your Vehicle's Repairs carries a Standard 12-month or 12,000 mile (which ever comes first) Warranty."Your response to my review suggests either a personal reluctance on your part to honor the warranty in my case or, even more concerning, potentially false advertising. Despite your response, the "40%" you quoted for my initial visit does not align with the terms and standards you outline on your invoices. The labor cost associated with the A/C system evacuation, the recharge, and all other replaced components should have been either refunded or completely deducted from the follow-up repair as per your companies own documentation.Services: Auto A/C recharge
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September 2023 by Courtney Cole
This shop is amazing and the guys that do the work as well Gary is an amazing manager he listened to my concerns and address them properly. He provides amazing customer service as soon as you walk in the door. Thank you again Gary i will definitely be returning for any of my car issue's
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September 2023 by Donna M
Great service from the first phone call to the completion of the AC repair. I highly recommend Artic Auto.Update Sept 2023: Had a minor issue with AC connector. Gary and his team worked diligently to resolve the problem. Great patience, perseverance, and amazing customer service. Thank you!
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September 2023 by Stingingstang ..
Although I didn't get the work done here, they offered advice and virtual diagnosis over the phone. My work was transmission specific, and the trans is a CVT... Which I continue to find troublesome. They were incredibly helpful and kind!
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August 2023 by Robert Hibino
Good experience. Not cheap but work was done ahead of schedule. Only minor nit was glove box arm wasn't reconnected but all else looks good. AC is working great for a month now. Would recommend. Thank you.Service: A/C installation & repair
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July 2023 by Tony Scarpa
On Sunday July 2nd I felt a shimmy and a grinding noise coming from under my 2015 Subaru Crosstrex. I had just moved down to SWFL and did not have a mechanic. I reached out to a few of my friends, and they all gave me a number to call, sadly they were all in the Cape and I was not happy driving that far, fearing a breakdown. With this heat and humidity, the last thing I wanted was to be stuck on the side of the road. I felt anxious and was not sure how much this would cost since my warranty expired July 2022, fearful I looked for a repair shop near me. After finding Artic Auto Air I was amazed by the number of impressive reviews so many people felt the same, PROFESSIONAL, Courteous, well priced. I was also happy to see they are a AAA rated service station. I made an appointment, and it was confirmed immediately. I brought my car in at 8 am and it was finished by 1:15 pm when I made my appointment, I said that I have only the 1 vehicle and would need to have it ASAP. The car drives like brand new and I am very happy with the price I paid. I will recommend Artic Auto Air & Auto Service to everyone who feels as anxious as I am about car repairs.
