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July 2024 by Bill Ranglee
Staff is very friendly and helpful.
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July 2024 by CaptHowdy Streams
The pharmacist was by far the rudest pharmacist I've ever been to
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July 2024 by JP Newell
WE had an excellent experience with staff member DeeDee. She is a credit to herself and CVS. We are glad to acknowledge her great service.
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June 2024 by Alexandrya Rodriguez
To all parents of children with chronic illnesses requiring medication, be cautious of the CVS pharmacist Heather Hogan in Nokomis!
My daughter, who has epilepsy, was due for her prescription refill tomorrow. Her last refill was on 5/1/24, and she has five refills left, which means she should get her next dose tomorrow. She is down to her last pill today and will run out by tomorrow morning. For those familiar with seizure medications, you know they cannot be missed and must be taken at the same time every day.
Today, I tried to refill her prescription but faced animosity and refusal from Heather Hogan, who insisted it couldn’t be filled one day early. According to her, we last filled the prescription on 5/5/24, not 5/1/24, making us ineligible for a refill until Monday. Despite the medication being for seizures and not typically prone to abuse, she refused to budge.
We attempted to resolve the issue in person after being denied at the drive-thru. Even after my daughter’s doctor called to insist on the refill for my daughter’s safety, Heather Hogan continued to refuse, accusing the neurologist and his office of violating the DEA regulations by sending in too many prescriptions. Despite efforts from my husband, myself, the doctor’s staff, and the doctor himself, we were continually cut off with snarky remarks such as, “I know, I’m a pharmacist.”
My worried husband pleaded with them not to leave our daughter without her medication. We pointed out the discrepancy in dates and offered to show the bottle, which she refused to see. As a concerned and frustrated mom, I am sharing this because this happens to us every month.
In the video I took of the incident, she can be heard giving a fake name, “Sarah.” After I stopped filming, she became more agitated and even called me derogatory names. Witnesses were present, and I hope CVS cameras caught this as well. The doctor’s office and I are filing formal complaints with her board and CVS corporate.
Anyone with a child on epilepsy medication knows they cannot skip a dose. I was panicking and was not being heard, and you can see in the video, she accuses me of going over the counter, which I did not do. She then threatened to call the police when I asked for her last name and NPI. She starts off nasty, interrupting me when I say I have questions, with “it’s not due,” disregarding the date discrepancy.
Sharing this to prevent others from experiencing the same ordeal. Heather Hogan should not be dispensing medication, as she is abusing her power by withholding life-saving medication, even for children. Spread the word and spare another family from this cruel behavior.
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June 2024 by Gloriana Colon-Gandia
Your automated system is so frustrating to use and inconvenient for your patients.
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April 2024 by Tracy
went in to use my heathcare card for vitamins..the cashier wrung incorrectly then didnt tell me she charged it onto my card..so someone had to cime over and show her how to ring it .i figured out the next day and finally spoke to the manager who said she couldnt do anything..after a little talking in how they robbed my card of 30 dollars she wanted to shovel a gift card..i dont spend that much there and needed it for food..no it was beyond her job to fix it... right.after finding a jacket to use the gift card for she decides to belittle me over it..telling me i cant shop there even though she was raising her voice at me acting like she did me a favor. never been treated so rudely as a human..i cant suggest shopping there at all. they think nothing about their mistakes...I am a disabled person living on disability so my income has to be spent wisely so the manager Jocelyn should be be more considerate of her responses instead of looking down upon me. real corporate bad behavior. taking it out on the little guy.
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April 2024 by Tiffany Gossett
This CVS does not have any ethnic hair care products or darker skinned make up. Please do not shop here.
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April 2024 by Emmy Norris
Left 4 messages for four days asking for a call back to make sure correct rx was filled.. no one ever returned my calls. This is after they filled a wrong prescription lat month, then blamed it on my Dr then blamed it on me!!! I have called the Mgr who talked to the pharmacist, who then told me to take my business elsewhere!! I have called CVS corporate. This company is the worst EVER. I certainly will never set foot in Nokomis CVS ever again!!!!
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February 2024 by Annie Ahlers
We had a passport photo taken. The lady who helped us was pleasent and efficient ?
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February 2024 by Jennifer Harrod
Good pharmacy, excellent customer service. Thankfully , they're willing and available to answer questions without rushing you out the door.
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February 2024 by Jim Johnson
This pharmacy is terrible. Pharmacist reportedly has decided to not fill my wife's pain medicine because he has reached a limit. We are moving our prescriptions to Publix.
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December 2023 by Serene R
Venting so scroll along if not interested.They lost me as a customer and frequent shopper of 30+ years. Sadly because of one employee. Megan.I initially called because my script was not getting filled afyer doc sent it twice and verified it was received. I told their confidential message line that I would run out while out of town so wanted to see what the hold up was and get the refill before I left.You cannot speak to a pharmacist there. There is no longer an option to do that. Says only can leave a confidential message and they will return your call in 3 hours. So i left my message once daily for 4 days. 4 days to try to get a human to call me back and find out and correct what the hold up was. No return call after 4th day 4th call.I called the store and asked to speak with a human at the pharmacy and was told they are not allowed to transfer calls to the pharmacy. So.... I arrived in person only to be told by Megan G with her condescending tone that I couldn't refill yet because my last script was filled 10.24.23 (not accurate as it was filled 10.4.23).She then informed me that my meds "preferred pharmacy is Walgreens" whatever that means and she could give me 30 but I'd have to go there for the other 60... ooookay...but my doc called CVS and the date was wrong but whatever i just want to get enough to get me through my trip and will get the error corrected when I return.So I decided to ask why they didn't return my call that I had tried for 4 days in a row amd could have had this corrected by now. Megan G decided she wanted to argue and said they have 24 hours to call me. I told her the message actually says three hours but I had been trying to speak with someone for 4 days. She then said "yeah and if you call multiple times I'll block you"Welp...I decided I don't argue with children and I kindly asked her name and she said Megan. She then refused to give me her last name but the paper she handed me actually has her full name on it.I immediately called corporate and spoke with a lovely professional named Brittany. I reported (verbatim) the words chosen and the manner in which Megan decided to represent CVS. I also reported my decision to never shop at a CVS again.Every message I left was kind. I.was not there to argue despite Megan's attempts to get me to do so. The 4th day and 4th message I admit I did say I had been trying for four days and was frustrated that nobody was returning my calls.Too much competition out there to give them my business. Goodbye Megan whose last name I now know. And goodbye CVS!
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November 2023 by J Ruppert
Impossible to talk to pharmacy over the phone now. All you can do is leave a message and they only have called me back once.
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November 2023 by Timothy Robinson
Fantastic service
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October 2023 by Ross Hadley
For years I have been going to the Nokomis CVS. I just wanted to say that is the nicest group of people. Each trip is friendly experience. As many people as they see in a day, every day, they always have a smile and kind word. Kudos to the good people that still exist.
