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September 2024 by Joel Kettering
After owning two Born Free coaches we purchased a 2024 Platinum IV Coach House. If you plan to down size or are planning to buy a new quality built coach look no farther. We are so happy with our purchase and customer service after the sale. The one piece coach shell is amazing. So quiet while traveling, no more squeaky rattling. Jason our salesman was the most skilled and informed salesperson I have ever dealt with. His help in guiding us through purchasing our coach was over the top of 5 star. He answered all our questions and even sent pictures of our coach as it moved through the various construction stages. Our tour through the Coach House plant was most informative and assured us that Coach House is very concerned about building a quality coach. There are many less expensive C style coaches on the market but none come close to the quality of a Coach House. We will always be ambassadors for Coach House.
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August 2024 by Tom Vollman
The trip home went VERY well. I'm sure people wondered why we were smiling so big as we traveled up I-75, but they didn't know we were bringing our dream back home with us and that was the source of the joy.
I spent 40+ years in Corporate America at various levels of management with both multinational companies and smaller family owned businesses. I know a good organization when I see it and experience working with it. You can always tell the really great ones by the people that work there and the product they produce. I can say without any reservation at all that your organization ranks among the very tip top of my list of most impressive and easiest to work with. From the get-go I suspected that I was dealing with seasoned professionals both at the management level and within the production area. My first impressions turned out to be correct as I suspected they would be. The men and women who work every day to produce your product should be candidates for the Malcolm Baldrige Award. They are THAT good at what they do. The VERY BEST!
I could go on and on but one of my weaknesses is "over verbalization". Let me close by saying that our experience with you has been simply outstanding. We are proud of our new RV and will be proud to exhibit it as we travel our great country. THANK YOU from the very bottom of our hearts for being there creating these wonderful products. We look forward to a long and happy relationship with your organization and the products you so expertly produce.
Keep up the good work and may God bless you all.
Best regards always,
Tom, Chris, and Marc
P.S. : We'll stay in touch and keep pictures coming your way.
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August 2024 by Wade Saunders
Thay say exactly what they do & do exactly what they say!
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July 2024 by Ed Rice
We picked up our 2024 Coach House Arriva V24-TB yesterday at Coach House in Nokomis, Fl. Our Experience has been superb. From purchase agreement to Delivery, all went extremely well. To Art and Mike, thank you so much for your time and friendliness during our orientation/delivery. You guys sure know your product! A special shout out to Jason, our factory rep. From the day we agreed on purchase, to today, you have shown us your knowledge, professionalism, friendliness and commitment to us. You have made our purchase very special, Thanks!
We don’t want to forget the lovely lady at the front desk, whose name escapes us. You showed us the utmost hospitality during our visit and delivery. Steve G. has a wonderful person providing first impressions! We are looking forward to getting out on the road!
Thank you to all!
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May 2024 by Roger Karlinski
I was in need of a new Dometic Climate Control (HVAC thermostat) for my motorhome 272 and the warranty replacement I received from Coach House was the Micro-Air Bluetooth/Wifi control. What a pleasant surprise because I tend to like the “techie” gadgets and this was the ticket. I especially like how these types of electronics will get an update once in a while which usually means some improvements or fixes were incorporated into the firmware.
Thank you Coach House!! Your responsiveness in my warranty needs is much above average!
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May 2024 by Jennifer L
We have been researching RVs for over a year. We went to the Tampa RV show back in January 2024 to solidify our final decision. Thats where we met Jason Bottorff, who works for CH. He invited us to go for the tour where they make the coaches. What a great experience there to see how they are made! Our experience with Coach House starts with Jason, who was so knowledgeable, helpful and patient. We had so many questions about pre owned ones and he was just so knowledgeable. We now are new owners of a Platinum 2024 220 and couldn't be happier with our decision.
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February 2024 by Jean-Marie Huot
Hello,
Owner of a Coach House 271 XL 2010, I felt privileged to know that I was a few hours from your factory to possibly enjoy your service. By the way, we were seduced during our last visit to your home when we were given a tour of the factory.
A few weeks ago we made an appointment to adjust the HWH leveling system, it only worked in manual mode. The automatic mode could not bring the vehicle to the level. We wanted to have the awning that did not close, the shower door that did not close well, replace a trunk lock, replace a bulb in the right rear light.
So we made an agreement with your staff and we were on site on the morning of our appointment february 12 2024 We were well received as for our last visit. Unfortunately, none of the points mentioned above have been resolved to our satisfaction.
The HWH leveling system is no longer usable at the risk of remaining completely blocked The rear light bulb has been replaced but during installation the light was broken. The replacement of the trunk lock that has been carried out is not correct, the lock turns on itself. And as for the awning and the shower door, the person in charge told us that there was no solution.
As you can see, it is difficult for a very tolerant customer to be satisfied with this type of service. We were ready to pay the price needed to solve these problems and we thought we were in the best place to do so, clearly we were wrong
If the requests made by your customers exceed your knowledge please do not take
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January 2024 by Charles Stuckey
We were very pleased with the service we received on our 2018, out of warranty, Arriva last month. We arrived at the Coach House plant in Nokomas the night before the service was scheduled and were invited to stay at the factory overnight. The next morning Art and Mike got right on the work and were extremely accommodating, All the issues were resolved in the morning, and we were on our way by noon. Steve Gerzeny spent time with us while work was underway and gave us a high level of comfort, with his assurance that we had the right people available that would resolve our issues. Great company with great service. Highly recommend.
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January 2024 by Robert Demlong
Below are my opinions on my purchase. First it is a great van design but for our experience we had several build issues and difficulties with them communicating.
The first issue was the missing spare tire and mount we paid for. They first said it was no longer available and we were not charged for it. They later corrected their mistake right away and within a week sent a check to us. (It would have been helpful to communicate the issue with the tire and mount so I could have made other plans)
One of the reasons I purchased the van was it was advertised on their website YouTube video with Steve detailing their included technology such as touch screen control panels, however ours only had push buttons. It had extra buttons since the panel was apparently made for their class C RVs models and not the can. I asked about this and they said they were having problems with the touchscreen products. (Again it would have been nice if they notified me on this significant change and reduced the cost if the van since touch screen were more costly than push buttons. I was also surprised, and disappointed that they still continued to run the YouTube video stating it had touch screen tech. (I don’t know if we were just the unlucky ones that didn’t get the touch screens.)
I did expected a couple punch list items that would need to be looked at not this many. For example, the generator wouldn’t stay running and had to been taken in for repair. (I’m not sure how it was functioned at the factory). The inverter was installed upside down so the screen was unreadable and unusable. I had to buy and install a remote screen to use be able to use all of the inverter functions. It also didn’t have the factory spec spacing for air flow and they told me to lower it down slightly. One of the AC vents did not blow out air and I was told to make an air diverter to fix the issue. I also found lumps in the Vinly flooring where the applied flooring over debris. It looked like they marked with permanent marker the locations and used a knife to try to cut and remove the debris without getting it all. I also found the Wi-Fi dome did not work and was not getting power from the switch. It turns out the coaxial cable and hot wire that went from the unit into the back of the van had been screwed through. I found a 7.5 amp fuse in the fuse box that was for the WiFi that was supposed to be 3 amp. I also found the wire from to switch to the dome not connected. I began checking and found two other exposed hot wires that should have been properly taped off if not in use.
I also found the pass through holes under the van sprayed with regular expanding foam when fire retardant foam was used on other holes. One hole had no foam at all that I had to fill to avoid fire or carbon monoxide from getting into the van.
I had to replace the original cheap door handle which would lock unintentionally. The bathroom door is also warped and doesn’t shut properly.
We also experienced stress cracks throughout the van cabinetry. I contacted the warranty person who had to check with Steve, the VP, to get approval to get it repaired at a local dealership since it was not cost effective for me to make an unplanned trip to their factory. They had me get an estimate which I did and provided to them. Steve felt it was too much and they could do the repairs in two days and said the contract states they don’t due repairs due to extreme climates. But he was willing to settle at a much reduced amount from the estimate which I did agree to. I do appreciate his desire to make it right but I don’t agree with the cause. This is the third Rv I have owned but never had this problem since I live in a hot dry climate. The van is parked under shade all year when not in use. It would be helpful if they warned out-of-state buyers possible issues with cracking if they truly feel it due to the climate.
I did find most of the employees to be professional and polite. If I were to do this all over again I ju
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January 2024 by Sylvie Pircher
We picked up our 2024 27’ Platinum Coach House mid-October at Coach House. What a place! We had a chance to spend a few nights there to make sure everything was running perfectly. Every morning we had a team ready to help at 6:30 am if we wanted to! Art, thank you so much for your limitless patience, and dedication; Mike, thank you for your incredible expertise and ingenuity; Jason… A thank you would not be sufficient. From the moment, we ordered our coach two years ago to today, at home in California, you have shown us over and over again knowledge, kindness, positivity, patience, sense of follow-through. In other words, you are awesome!
We don’t want to forget Steve. What an incredible and genuine person you are, to everyone.
In conclusion, every issue we had was fixed quickly and efficiently, and we love our Coach!
We sincerely admire the entire Coach House crew and product!
Thank you to all!
Sylvie and Eric
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December 2023 by Diana Frederick
We had a couple of warranty issues and made an appointment for early December. We got there on Sunday night so the crew could start early on Monday. On Monday morning, while I was watching the news, my swivel tray collapsed into my lap. Luckily I had just finished my tea. So that got added to the list. Once Brian came out to start the repairs, I showed him the newest problem. He not only knew why it happened, but even had a new support to replace the old one, which had a broken weld. The other issues were horribly stinky hot water, a wardrobe light that wouldn't turn off, and a misaligned dead bolt. We had totally drained the complete water system and sanitized everything twice, but still had the stinky water. Brian and Art flushed everything at least 3 times, then let the system dry, and voila! We have clean, normal smelling water. The other problems are solved as well. It is wonderful to be a customer of a company that stands behind its products. Thanks to all involved. And good luck in your new adventures, Lori!
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September 2023 by Linda Vanryn
We purchased a preowned 2019 Platinum 261xl RT from the factory in early September 2023. We have been RVers for many years and wanted to downsize to a simpler style of travel. We have purchased many RVs over the years but were we surprised when we met Coach House!! We have never been treated the way were treated by Coach House. They treated us like royalty. What a wonderful organization and staff.Frank was our salesman, always in communication and easy to reach, helpful, patient and kind far above what we would have expected.Lori at the front desk greeted us with open arms and could not have been more welcoming, professional, kind and helpful. Lori even babysat our ShihTzu, Ruby, while we took a factory tour. We could not have asked for more.Mike, Jeff and Ryan in the Maintenance area were Supermen! They went thru every inch of the motorhome with us and explained/answered in detail every question we had. Things that were not quite right they made it right! They were meticulous in their service and we were amazed at how dedicated they are to customer satisfaction and Coach House.We took a factory tour and what an operation! We were blown away by the techniques and the skill displayed by everyone involved. And just like every other employee we met there, everyone in the factory was happy to show us what they did and how it was done and the history of it all. Friendly and welcoming! Amazing!We met Steve who was as gracious as all the employees so its easy to see why the culture at Coach House is so geared to making friends with customers.Thank you all at Coach House for such a wonderful experience!Hank, Linda and Ruby
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August 2023 by Joe Brachle
What a cool place!Actually manufacturing custom motor coaches right here in FL, USA!Beautiful pieces of motorized art.
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November 2022 by Cindy Kramer
We absolutely love our new coach. The coach, service dept. and company were above and beyond our expectations. Jason was a saint dealing with me, all my questions and concerns while we were waiting on our coach to be built. We drove our coach back to Texas, loaded it up and headed to Colorado. The trip has been amazing and we have had no problems. I appreciate the coach and it’s quality more and more every day! The decision to buy a Coach House was spot on. Thanks CH for the memories we are making.
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November 2022 by Dan Cutler
The group at Coach House is fantastic, I can't thank them enough. They managed to get us the parts we needed right after being slammed by hurricane Ian, and in the midst of cleaning up the carnage. Kudos and thanks to everyone at Coach House. If we could give you more stars, we would!
