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February 2024 by Sonja JM
Been a Bank of A for over 30 years and this is the worst service location in over 5 states I lived on. It was bad enough they closed the branch in Downtown Venice, and all of us who live south of Sarasota had to contend with one location. But this location has limited hours, tellers are great, but representatives are far and few between. Also good luck getting someone on the phone. I will have to drive to Sarasota to get real service. What a disappointment.
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February 2024 by Sierrah Davis
Went in to finish paperwork for my HSA account, had to provide 2 forms of ID, my passport and SS card. They took the forms and told me they would fax it. The bank never received the fax. Now I wonder if they actually shredded my personal documents. Will need to go back into the bank now. Bad experience, the customer service people looked like they were half asleep and very unwilling to help.
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December 2023 by Sarah Charbonneau
So incredibly rude and unhelpful. Worst banking experience ever.
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October 2023 by Rocael Bartolon
They did not let me speak my own language in there the manager came out saying I can not speak my own language in there which is Spanish and I was talking to someone who works there who know Spanish to open a account there will never recommend this place.
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March 2023 by Craig Phillips
Worst bank branch I have ever dealt with. Long lines, not enough tellers and management seems to have no clue how to move things along. I'm thinking it's time to give another bank my money and time.
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March 2023 by Elite Negotiators
I went in to cash a payroll check for $4960. They refused to cash the check because it was over their limit for non account holders. My company deposits millions of dollars but they won't cash a payroll check under $5k?...beware of losing access to your money
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March 2023 by Michael Peirce
Applied for Allegiant cc managed by Bank of America. I’m Canadian and already have a US credit card with RBC Bank but Allegiant card makes sense as my wife and I frequently fly Allegiant and the loyalty points, including free flights, offer good value. Received phone call from BoA to check my ID including my passport. At the end of the call I was informed I’d still need to physically visit a branch to verify my ID to meet Patriot Act obligations. No requirement for an appointment was mentioned. Went to branch downtown Venice FL. Branch is permanently closed. Apparently BoA hasn’t bothered to update their Google profile. Went to a second BoA branch at Hwy 41 & Laurel. Teller told me I couldn’t do the verification with a teller and I’d have to see a manager. Sat for a few minutes waiting for a manager. Woman appeared from the office area (presumably a manager) and told me I would have to wait 20 minutes for a (different) manager or “book an appointment for Tuesday”. Are you kidding. It’s a cc application. I could have gotten a $500,000 mortgage faster. No thanks Allegiant. Your cc looked like a good fit for my wife and me but the approval process with BoA is just to painful. I’ll stick with my RBC cc unless you send someone from BoA to my house to verify. As if!!! Couldn’t this all have been done via a video conference call?
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February 2023 by Ricos Pizza
1 teller at 2 pm? 7 ppl in line, it's hard to run our business efficiently when we can not get served in a timely manner.
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January 2023 by ARC_Ben
This branch is always closed or understaff. I live nearby and have to drive 20 mins to go another branch for competent assistance. Just close the branch at this location If you do not plan to start it properly.
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September 2022 by ARC Office
This branch is always closed or understaff. I live nearby and have to drive 20 mins to go another branch for competent assistance. Just close the branch at this location If you do not plan to start it properly.
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August 2022 by Mason Suess
Beyond absurd experience at this bank. I made it in line 10 minutes before 4pm (10 mins before their already-limited banking hours). Still in line at 4:01pm and Derek refused to allow me to execute my transaction because it was after close (or he was late for a hair appointment, who knows?). Such poor customer service and I left extremely dissatisfied. Will be taking my banking elsewhere.
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June 2022 by Yalp'57 _Attorney Retired.
MY favorite Bank ,I have been with them for more than 10 years, Always satisfied with their Good services. Employees at Nokomis... always willing to help you!
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February 2022 by laura zhao
I gave the associated code for identification, she typed in incorrectly, and tell me she can’t get access to, there is nothing she can do, even tho she had cash in her hand already, and she forgot what code she inputted, not going to name her, but never again
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November 2021 by K G
Banks and bankers are weird in general but I would never recommend this branch of BofA to anyone ever. The whole system needs an overhaul.
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April 2021 by Candy Drabin
BANK OF AMERICA IS NEVER OPEN
