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July 2024 by Andy Hayes
Update:::Granddaughter was able to get her tire and looks as though they were real busy and short handed. Maybe thinking they should have a extra man doing tires after all it is Good Year tire store
Dropped off a tire to get fixed on Monday morning called them Wednesday and still haven’t got it fixed. Won’t go back was going to get 6 new tires from there like I did 3 years ago but will look elsewhere
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July 2024 by Rick DeVuyst
GREAT price and prompt service. Gary Smith Honda wanted $500 for just 1 shock- I got 2 Monroe shocks for the same price here at Good Year. Quick service to boot. AND, they repaired a tire due to a screw stuck in it as well- $506 total, tax included.
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July 2024 by Matthew Atkins
Another outstanding experience with this store - patient, prompt, and helpful. Did not try to up-sell me on tires, and always willing to go the extra mile to make sure things are done right. Be sure to call ahead - they are always busy!
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July 2024 by Victorious Church
I appreciate this business. Been going here for over twenty years off and on as I need tires, and from time to time for some maintenance too. Dependable and have gotten me where I needed to go. Also brought my wife's car a number of times, and they've always done a great job there. Thank you!
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July 2024 by Alina Griffith
Giving 1 star because zero isn’t an option. My husband made an appointment to get 4 new tires. His appointment was at 9am and they let him drop his car off at 8:15am. There was no communication on his car or the process. He called 5 hours later only for them to tell him his car was next. What’s the whole point of making an appointment if it’s not going to be worked on at that time? 5 hours after he called, he waited in the lobby for an hour and finally got his car. Extremely unprofessional. Never again.
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June 2024 by Robert Smith
Tourist in town with a flat. No I don't have an appointment. Front counter told me to go to Pep Boys down the road. Glad I did they were great!
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May 2024 by Mark Purvines
I had a bad valve stem on one of my tires and they refused to help in anyway. Very disappointed, showed no concern for customers
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April 2024 by Kim M
I got a flat tire on the road and pulled into the Goodyear tire service . They were swamped and short handed. Instead of turning me away Mason Riggs and the employees worked hard to get my flat fixed before closing. No other service center would ever do that. The price was reasonable and what could have been a disaster instead problem solved. I will go no where else from now on.Thank you so much to everyone there. Best service in town!!!
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February 2024 by Rod M.
Highly disappointing!!! Don't waste your time like they did mine. Made appointment to get routine preventative maintenance done. They literally had my vehicle from open to close. That's 10 hours. All they could do was give me excuses as to why the work I requested WAS NOT done!
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February 2024 by Cynthia Miller
I came to this store after jumping a curb to avoid an accident and having a small chunk of my tire taken out. I wanted to check and see if my tire needed to be replaced, and also ask about new tires since the dealership told me my tires needed to be replaced immediately. The gentleman who helped me, Mason, could have easily sold me four new tires in that exact moment, but instead, he did a thorough check of all of my tires, inspecting the tread and the sidewalls. He let me know that my tires still had a lot of life left in them and did not need to be replaced. And that the chunk was merely cosmetic and I would be safe to drive on it. So while I don’t need new tires today, I will definitely come here to purchase my tires when they do need to be replaced. I respect and appreciate honest businesses, and this is one of them! So, if you do need tires, go see Mason at this store!
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January 2024 by Littlezero
Brought my truck in for an alignment and had a light on for my ABS sensor. I had already used my OBD2 scanner and saw it was not communicating with my sensor. While I had them do my alignment, they offered to diagnose it for me to see what was really broken. They charged me 70 dollars to tell me the same thing my OBD2 scanner already told me. Then they quoted me just under 600$ to replace the sensor. I ordered my own sensor for 13$ and installed it myself. Very easy. Turns out the sensor was not the issue, it was the wire connected to the sensor. I replaced the wire for 5$. Everything is fixed. Not sure why they were asking 600$ for the work. Seems very dishonest to charge someone 70$ for a diagnostic and not even test the cable and just say the sensor was broken when obviously it was not. Cannot recommend them, seem dishonest.
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January 2024 by Katarina C.
If I could give zero stars I would. We took our car in to have a patch on a screw that was in the tread. We thought they had fixed it. But a few days later the tire pressure was low again. We took it in again to get it looked at and adjust the patch. They wanted to charge us another $32. After a few hours they send a picture of the tire with a screw sticking out of the side wall. They wanted to charge $500 to put a new tire on. The screw was not there when we took it in. It was put there during the time it was in the shop. It's despicable and unacceptable. Do not go to Goodyear in Niceville. They are not trustworthy.
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December 2023 by Connie Foster
So prompt on your appointment. Very honest and such a clean working environment. Been taking my cars there since 1998.
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December 2023 by Jayme D
Very nice employees (only 1 semi-rude guy from the times we have been there). Great service and prices.
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December 2023 by Chris Brown
I have taken a tire to this establishment twice and the first time I was turned away for a patch job. Second time I left a tire there at 0800 and by 1500 they still hadn't patched it. Do not go to this place if you are trying to get any tire work done.
