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November 2023 by Sue Tamm
I own property in Ponce Inlet, Fl. There are 97 units on that property. Ryan Boothy manages it. Ryan has been, and continues to be, a valued asset to all of us in that community. Ryan demonstrates professionalism, grace, and an admirable work ethic everyday. He has a calm and measured demeanor with which he manages to appease even the most outrageous demands of some of the property owners. He has a positive and generous personality. I have never heard Ryan complain or speak negatively about anyone. Ryan is an instrumental component to doing business at the Towers. Whether he is supporting the Board with necessary documentation, or providing information to various committees, Ryan produces. He has been an instrumental component to our ongoing building renovation and restoration project. There are many moving parts to this project, and Ryan oversees it all. He can be counted on to do a great job. I am especially grateful having Ryan Boothy manage this property.
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November 2023 by Marlene Gasner
Ryan Boothby from Towers 8 and 9 is a gem! Ryan provides professional customer service and has great attention to detail. He provides timely updates and truly attempts to do his best on a consistent basis. I appreciate his follow through and felt that he did an excellent job managing the renovation for building 8. This was no easy task with all of the moving parts, but I had confidence that Ryan cared and had a full grasp of the scope of care Sentry expected from him. Well done, Ryan!
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November 2023 by Christine Goldman
Sentry Management has done a great job managing our condo property. It’s very hard to make every property owner happy but they certainly do try. Our manager is extremely professional, great at communicating and understands the complexity of condo management very well.
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October 2023 by Jen Clayton
The sentry team worked hard to resolve an issue I had with a property sale. Wonderful and prompt service through a difficult situation!
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October 2023 by Harry Rodriguez
It was a pleasure to be represented by Sentry Management. Their team of community associates were very responsive to our needs and concerns. Their team ensured that maintenance and upkeep was regularly performed at our association.
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September 2023 by Joseph D'Esposito
Whom it may concern,Josie has done a great job in managing the many aspects of our community.As a few of us are on a learning curve, patience and understanding has been the key to success. Josie has put forth a sincere effort to help whenever needed.It has been our pleasure in working with Josie Mitchum, Community Manager.Thank you,Joseph D'EspositoHOA PresidentVenetian BayParkside TownhomesShow quoted text
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September 2023 by Johnson's Cleaning Service
We have the pleasure of working closely with Sentry Management and I am thrilled to share my review. As a cleaning company, we often collaborate with various property management firms, and our experience with Brittani King's has been nothing short of exceptional.From the moment we started working together, it was evident that Brittani and her team prioritize professionalism, efficiency, and impeccable communication.It's clear that Brittani values their relationships with vendors. They treat us with respect and kindness, which creates a harmonious environment for everyone involved.Property management often involves unexpected challenges, but Brittani tackles these head-on. She demonstrates a proactive approach to problem-solving, which minimizes disruptions and helps maintain the properties in top-notch condition.
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August 2023 by Emil M. Santiago
They’re rude and inconsiderate, they manage the community Saddlebrook I live in, they had sent us a notice for spotty grass, I let them know that we were working on re-growing it, they sent another notice to replace within 5 days, I spent $650. to replace, that week the irrigation system stopped working, which we pay as HOA fees, no notice. By the time I notice the replacement had died. I tried to reason, their lawyer sent me a letter that they’re not responsible and will not replace it. My next step is to complain to the BBB, and I will take them to court.
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August 2023 by Robin Raymond
Josie & the team have been super amazing to work with! Their professionalism is top notch!
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August 2023 by Silver Sands
Lisa is super knowledgeable and on top of every detail. She is a great manager.
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August 2023 by Renee
Melissa Cooper from Sentry is the most professional and dedicated employee! Working with her is a delight and she makes the process an absolute breeze! Huge KUDOS to Melissa who has restored my faith in sentry!
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August 2023 by william mattison
While overseas I attempted to open account with Sentry on Iphone as was recommended to pay special assessments but was thwarted in the process. Upon return to USA I reviewed advice of special assessment and decided to mail a check for $1200 to Sentry which was an option. I was subsequently debited for that amount with autopay and therefore paid twice for the SA. I requested reimbursement for the overpayment and was advised that”the check is in the mail “. That check was never received and Sentry rep said that a stop payment would be issued, and a replacement check would be issued. I requested that my overpayment be applied to the following month’s regular assessment but was told that it could not be done. A further inquiry to another person at Sentry revealed that a credit could be applied to subsequent assessments. So I agreed to that option, however it was too late to apply to the monthly assessment. In sum, our duplicate payment of $1200 was in the account of Sentry for over one month without redress. I am very disappointed in the way this matter was not handled promptly, and that Sentry sat on our funds for two months before the reimbursement credit could be applied ?
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August 2023 by Jim Landsman
We moved to Sentry from another CAM group a few years ago and it has been one of the best decisions we have made as a COA. I am the COA president and I am especially grateful for Brittani King who has been an outstanding CAM and partner.
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August 2023 by mark banker
Josie Mitchum has been instrumental in assisting and educating our newly transitioned Board. She responds quickly to questions and requests quickly.
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August 2023 by Kevin Judd
Sentry helps guide our HOA in the right direction. Management is a challenging business but Sentry staff are always courteous, helpful and easy to work with. Thank you!
