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September 2024 by Alexis Walker
I wanted to update that this dealership fixed the previous situation. So I am removing it as the definitely went above and beyond for me. Kenny thank you so much for everything you did to improve my experience of you guys. There also was an incredible woman who helped me with a rental car. I forgot her name but her customer service was top notch. I will continue to come back. Thank yall.
I had the most amazing car buying experience. Tyler has so much knowledge and educated us on which vehicle would best fit our needs. Then Chuck worked extremely hard for the financing options for us, once is was time to sign the papers Charles was awesome and even took the time to give us advice about payoff options. All three were wonderful!
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September 2024 by Joshua Thompson
This message is for the quality control manager of Fiat Jeep service. I've responded to every customer review with the same story and requested a follow-up so we can get my vehicle fixed. Not once have I been called.
May 20th, 2024, was my first appt, emissions/remote start issue. Called and verified if there was anything I needed to do. Your tech said no, my gf took the workday off to bring my Jeep/Fiat in, and the tech instantly told her there was more than half a tank of gas, the tech can't do anything. So I take May 31st off, sat there for a few hours, only for the tech to tell me they can't locate the problem, so I'd have to drop it off for the smoke test diagnoses. That's fine, I needed a "loaner" and was simply told I'd get a call. After 11 plus weeks of waiting, I kept my fuel tank below/near half until you finally called. Gave me the biggest pile, a Hornet. W/e, I was truly grateful at the time for just have a "loaner". You then had my vehicle for 6 full business days before I got the call at 1640 that you identified the problem and it's 2 two shipping, and you can't order it till the following day due to it being too late in the day. That's fine, been very patient and respectful the entire time, minus questioning the legitimacy of the service timeline having my Jeep.
So finally I get my Jeep back, sign all the paperwork and drive off happy. The next morning, I turn my car on remote start, and the engine shuts off within 5 seconds... back to square one to the original issue. After reviewing the paperwork, the manager never relayed any of the critical symptoms of my Jeep I told them, nor do I believe this vehicle was even tested prior to turning it over to me. Just cleared the fault. Sent the Jeep on its way. You may have fixed A problem, not THE problem.
So here I am, forked over a ton of money, had a "loaner" you were going to charge me $440 for a "loaner" becuz my warranty was expired. I should have known, as prior military, we sign our lives away, but charging any customer for a "LOANER" is blasphemy. You need to remove that title effective immediately and change it to "loaner unless you have no warranty"
Listen, any caring manager could have looked at the vehicles date and told me right off the bat that my Manufacturers is expired. We could have went our seperate ways right then and there. Instead, they just talked smack about customers while me and this poor gentleman were in the service waiting room being subjected to your loud voices. I should have left the dealer right then and there after just hearing the poor mans story alone along with the smack talk.
All I want is my car to be fixed. I came to NSB Jeep service because you're the professionals, we the customers pay top dollar for that type of service. I was patient the entire time. Now, after doing all the experience reviews and receiving no call back I resort to giving you a low review.
Your manager called and pretty much did nothing to find a solution other than tell me I can drop it off and they'll only make it right by fixing the piece they replaced, which clearly was not THE problem. No effort at all. It's not like I'm asking for a discount for anything. I JUST WANT THE EMISSIONS AND REMOTE START FIXED.
I can drop off the Jeep on a Saturday till end of day Monday. But now, I have zero confidence my car will even be looked at given this past experience. And not sure if it's a risk I'm willing to take.
Customers beware. Doesn't matter how much you spend, you're nothing but a number to these people. They don't believe in customer satisfaction or even attempting to find a solution. I figured reaching out via Jeep experiences would have made somebody call. But here we are. Almost a month post appointments and still nothing.
Don't
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September 2024 by Amanda Trim
I had a fantastic experience with the purchase of my Ram 2500. My sales associate, Simo, was professional, friendly and helpful. The entire process was easy and efficient - from our communication prior to me being there and all through the purchase process. Nick in finance was awesome as well. I was on a tight time frame, knew what I wanted and what I had to work with financially. They were respectful of my time, communicated openly & clearly, and worked with me to ensure a win-win outcome. I highly recommend going to NSB CJDR if you are in the market for a vehicle!
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August 2024 by Gene Corrice
AJ and his team helped me get my new to me Challenger after my journey said goodbye thanks for the help sir you rock ⭐⭐⭐⭐⭐
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August 2024 by Kevin Dumas
Such a great experience. They worked hard for us to find two new jeeps. Mauro is the best!
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August 2024 by C Smith
We were very impressed with our help from Simo Mouttre. He was very patient, professional, and friendly to us. He went above and beyond to make sure we were getting the best car for our needs. We were able to get a second vehicle with him with little stress! Very helpful financial assistance from Charles who walked us through the process and managers as well! We will be recommending others to work with this staff.
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August 2024 by Beth Sneller
Super easy new sale transaction! The integrity and respectable dealership is always worth purchasing and servicing the vehicle as well.
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August 2024 by Nickoll Schennel
For the first time I go to a dealer and my husband and I are 100% satisfied with our Ram and I can say that our salesman Simo Moutri is the best. If you are looking for a car, do not hesitate to ask for him. I highly recommend him
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August 2024 by Michael Jasse
Perfect service they take care of customers from start to finish. Highly recommend
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August 2024 by Justin Cawley
We took our vehicle in due to some questions that we had. Bella was our service rep and she was absolutely amazing from the time the vehicle was dropped off until we picked it up. She went above and beyond to answer any questions that we had for our vehicle. Would recommend coming here again. Thanks Bella! They even washed our vehicle for free. Great dealership!
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July 2024 by Country Folk
Daniel and Nick were awesome to work with. From the beginning to end, they fought hard for me to get where I needed to be on my new Ram 1500. I will definitely be back to purchase another vehicle from them in the future
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July 2024 by jerry burris
This is the best dealership in the entire world, dude like they treated me so good they didn’t overcharge me. It didn’t take that much time.
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July 2024 by Brittny Rubin
We worked with Dan in Sales and Chase in financing for our brand new 2024 Chrysler Pacifica Pinnacle. They were fantastic to work with. The transaction went smoothly, and quickly. Soon we were gliding out on our new wheels! I can’t thank them enough for helping me get my new mom mobile! Thank you for everything, Dan, and Chase! Y’all were great!
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July 2024 by Steve Rubin
Thank you to Chase and Dan for making sure my wife got her mini van
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July 2024 by melissa miro
I love the staff at this dealership they are amazing and they always remember who you are and what you need I will never take my truck anywhere else.. The service department is wonderful and I can never trust my truck with anyone else. 6-27-24 Still loving this Dealership and their amazing service Department ❤️ Thanks Bella for a great job and Tom for always being an honest guy?? ?.. ?10 outta 10 in service❤️?
