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January 2024 by Susan Duschean
It was very easy to buy my new car from Mullinax. The no hassle pricing made it easy to pick out the best car for my budget, but my salesperson, Mark K was the greatest! He was extremely responsive, knowledgeable and helpful. He took care of all issues and even arranged transportation to the dealership. I would definitely buy another car from Mullinax and definitely Mark K!
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January 2024 by Dominic Cassisa
Very friendly and helpful staff at the quick lane. I had a flat tire and in the process of fixing it, a sensor they used for the tire broke. Since they had no extras on site, the sent a driver to another dealership to pick one up. They went out of their way to help me without my knowledge of this occuring. Additionally, they accidentally overcharged me. I didn’t know about the overcharge until they called me the next day to inform me and give me a refund for the overcharge. I very much appreciate the integrity of the staff. Honest mistakes happen. I will gladly come back here for servicing.
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January 2024 by Alex Cato
Josh was a great salesperson to deal with. I didn’t feel pressured into making the purchase and when I decided to do it he assisted in making sure the paperwork process was efficient. Also, Ashley was very helpful in explaining the extended warranty and other packages that were available. She gave different options and let me select the one that I thought was best. 100% would recommend going back to Mullinax and dealing with Josh and Ashley.
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January 2024 by Matty A
BUYER BEWARE!In Jan 2024, I bought a used F150 as a dealer as-is. During my test drive I advised the salesman of a dashboard alarm. In the lot I talked to mechanic doing the rounds who told me the car was due for maintenance as it "didn't have a sticker". I proceeded with the purchase on being told it will have been through the full inspection, maintenance and has been tested, as "only quality cars are resold to maintain the reputation and Mullinax brand".I drove away and the dashboard alarm happened again a day later, I got a second opinion and was told a sensor was obviously leaking into a connector causing the alarm. Some other issues they noted that would affect safety and performance ie not cosmetic. Even the batteries in the key fobs require replacing!Trading voicemails and texts with the disappearing salesman resulted in being told the service department would look at it with a 3 week backlog.I escalated to management requesting resolution and received a brief reply that the truck was sold as-is, and all the issues are outside of their responsibility.Long story short, I would not recommend and the lesson is to have a used car independently inspected, even if you are paying a premium from a Ford branded dealership.
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January 2024 by Alexis Davis
I bought a used 2011 Ford Edge at a great price from Jace! He was the best salesman I could ask for in buying a car for the first time. He not only made everything simple but also went above and beyond to help us. He literally drove us an hour home when I couldn’t drive the new car home the same day and then drove an hour again to deliver the car a few days later. 10/10 service and the car runs great! I’m in love with my new car and very happy with my purchase!
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January 2024 by Janet Morgan
Julie was wonderful. Professional, knowledgeable, and friendly. I was very comfortable working with Julie Luttrell. It's a tedious process but Julie made it fun.I would recommend Mullinax and Julie to anyone looking at cards.The 0% financing encouraged me to buy a new car when I wasn't looking for a new car.The dealership is clean and attractive. All staff were welcoming and courteous.Because of the high quality of Mullinax I will have all maintenance performed at Mullinax.
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January 2024 by Christian Novay
I could not have been more pleased with my experience purchasing a vehicle from Mullinax Ford in New Smyrna Beach. From its marketing (upfront pricing) to its attentive and professional staff (Haleigh and finance manager Amanda/Hannah, I believe). I was treated with respect, they were super attentive with communications and my desire not to spend an inordinate amount of time in its show room. The process was efficient and stress free. This is my first stop for my next vehiclePurchase!
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December 2023 by J Etheredge
Many thanks to the team at New Smyrna Mullinax Ford for making my “dream car” purchase come true! My salesman Jace took the extra effort to find the perfect car that fit my needs and in stayed in my budget. Special thanks to sales manager Zach for his extra efforts to keep a smile on my face thru the process. Def recommend the sales experience at Mullinax and they also had the most inventory to choose from! No brainer.
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November 2023 by Kent Wooten
The sales person Hayleigh is awesome. Even after we couldn't agree on one vehicle, she didn't forget about us and called with an alternative she thought would work a few days later. We bought the vehicle that night. Brendon in finance was equally as awesome. The paperwork and signing was fast and friendly. Would recommend Mullinax New Smyrna to anyone looking for a great vehicle and deal.
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November 2023 by Joe Reaster
The fast lane delivered awesome service today! Quick oil change and clear up front pricing and recommendations for the Fuel and Coolant services recommended for the mileage of my work vehicle.The service rep kept me informed thru all details and called me as soon as the vehicle was ready! I did have two additional services completed with todays visit and they even helped clear out the wiper sprayers, even with the added services the vehicle was ready way faster than I even expected!! Great Job today by the Mullinax Team!!
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November 2023 by Daniel Ritchie
Updated review. I was told “one in front of you, should be an hour and a half”. I walked over to Home Depot, did an hours worth of shopping around, and walked back to the service area. After being gone for two hours, my truck hadn’t moved! When I was able to track down the service writer after he got off the phone and left his station ( another 15 minutes) he said they were just getting ready to start my oil change. I took my keys and left. Jiffy Lube here I come.
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October 2023 by April Pendleton
We had an amazing experience with Carlos and Ashley (along with all of the team) at mullinax nsb! Searching for a beautifully maintained safe vehicle with a low pressure sales environment after a horrible accident was monumental to us. The mullinax team and Carlos especially, have always treated myself and my family with respect and a smile. They take the time to be transparent and go above and beyond to tell you everything you could possibly need to know and upfront on every feature, process and update. Not only did they make me feel comfortable and welcome upon entering the dealership, they provided my family with white-glove service from start to finish. Having searched for weeks to see what was available and looking of going all over the state of florida, I still don't know why we didn't stay close to home to immediately to get the experience we did with Carlos, Ashley and the NSB team. They work so well with one another and you can truly tell the heartfelt care they have for each other and their customers. I'm already out of their business cards from telling everyone I know to run, not walk, to them for their next vehicle.
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October 2023 by Pete Marshall
I came in to the quick lane for the $69.99 “The Works” special. I brought a coupon stating the $69.99 price with me and handed it to the advisor when I dropped the car off. The service advisor mentioned that it would be full synthetic but did not say anything about the price being different than advertised. Imagine my surprise when I came to pick my car up and was presented a bill for $124.I immediately balked at the new price and asked why it was so much more. I was they told me the car required full synthetic and that’s what it was so expensive. I asked why they wouldn’t have mentioned that the price would be double when I dropped it off with a coupon and got a blank stare. They did end up lowering the bill before I left.According to the owners manual the recommended oil for the car is “Motorcraft SAE 0W-20 Synthetic Blend Motor Oil”. Not full synthetic as the service writer claimed and attempted to charge me nearly double for. It’s practices like this that give dealerships a bad reputation.
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October 2023 by Leigh Feldsteen
Having dealt with Mullinax Ford in the past, I expected a great experience and was not disappointed! Buying a car today is a daunting task at best, and Mullinax made our journey easy. They had the exact car we wanted (read hard to find) and gave us a great price. Our Sales Professional Jack Rissel was on top of the entire transaction and even found us a Ford Certificate we were unaware of to save us money. All in all, a great deal and a stellar experience!
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October 2023 by Rob M.
What's not to like about NSB Mullinax? They had the truck I wanted at a great price, provided a fair trade in value for my vehicle and financed the deal with a lower % than my bank or CU. Our sales representative Andrew was knowledgeable, professional and efficiently led the sales process from start to finish. Highly recommend NSB Mullinax for your next purchase.