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August 2023 by Jim DiTrolio
Great service and work done on my vehicle
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June 2023 by Alfred Stephens
Best experience I ever had dealing with an Auto Body shop in 72 years of life on planet Earth! Took my car in for what I expected to be several days of repair to my wife's paint job. The appraiser looked at what I thought was terrible damage, and said that it may be fixable without a lot of work. In less than 30 minutes I was on my way! I believe this is one of the highlights in dealing with reputable businesses! Don't hesitate to take your car there for an estimate, or having insurance work on your auto performed there! Thanks AlfredService: Body & Trim
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June 2023 by Ker Ma
One of those places I never want to go (like the ER or root canal)... but if I need a body shop again, Gerber will be my only call.Their techs kept me updated each step of the way thru a complicated insurance/cash scenario.They got me in fast took their time to do it right and kindly kept me up to date on progress.For my personal convenience I wish they had a detail service and Saturday pick up option, (thanks covid for introducing contact free lockers). Otherwise highly recommend this great place
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April 2023 by Private GoldReception
This team under promised and over delivered ! The job was done with great quality. I was actually surprised how good the vehicle looks. The communication all along the way was super professional. I definitely recommend this shop.Service: Body & Trim
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March 2023 by Michelle Cowger
I called to make an appointment for my auto claim. I thought I got an appointment for a week later. I came to drop off my vehicle. I was told my appointment was not made that she remembered my call and was just telling me about availability. She did apologize but insisted that the appointment was not given to me. It was the strangest excuse but she believed it. I said nevermind and took my vehicle to Rachel's Collision instead.. UPDATE the general manager, Fred just called to apologize. It doesn't change what happened but I really appreciate him reaching out to say that the above behavior is not correct. Fred asked his staff to let him know about scheduling problems in the future and not turn the customer away. Thanks.
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January 2023 by Erik Lee
Fast & Professional
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December 2022 by Andrew Roeske
Walked in to a super unfriendly receptionist. Not even a hello. Almost like I was bothering her. That was enough for me.
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December 2022 by B Halt
They have a great manager and staff
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November 2022 by Michael Collier
Here is my take on Gerber NSB,Took my wife's car to get an estimate. Was told I needed to make an appointment. They set up an appointment for a week later. I took it in and the guy took 4-5 mins and was done. (waist of a week) I don't get an email for a week so I call and am told that the guy is no longer working at that location so they put someone else on the est.The est came in at $1700 but they would not order the parts untilI dropped off the car. (makes no sense to me) So I went by and told them that I was not going thru my insurance, I would write a check and was told they would sent me a new est. The new est came in at $2,100 ($400 more) I was told that the Insurance has a guaranteed rate. So they wanted me (I was writing a check, no CC) to pay $400 more for the same repairs because I was not the Insurance Company.Sounds like a scam to me.
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October 2022 by William Smith
Had an appointment 8:00 Saturday morning and they didn't show up that's enough for me. I don't have that problem with my customers because I KEEP MY APPOINTMENTS!!
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July 2022 by Shannah Ramsey
My truck has been there for 6 months, it has been promised to be finished for the 6 weeks and for the last 3 weeks promised for every day! Every time my dad speaks to anyone, as there is always someone new, we get lied to, usually a lie that’s already been used! Been told several times it’s been put back together then today it has to be put back together again?! Yes, it started when it was still Bishops but at least they didn’t lie! Best excuse was a part they couldn’t get became it was there for 3 months and never logged in!Services: Tires
