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December 2023 by cheryl dean
Was told I needed new struts and tires . The cost was well over $3000. After this work , my car was still riding rough and I kept losing tire pressure . I told the manager . Her solution was to upgrade tires . I could not justify giving them even more money . Her reply was and I quote, “ buy a new car “.
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December 2023 by Leon Schull
I've been using Firestone and Firestone products for about 40 years of my life...... I have never had an issue with Firestone.I will continue to use them.
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December 2023 by Beth Noah
Firestone has a group of wonderful mechanics who are so helpful. They take care of my car and if they can't they refer me to someone that can.
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October 2023 by Michael Greene
Avoid this place at all costs! Took my sons 2019 Civic in for an oil change. They didn’t put the skid plate back on correctly causing it to come loose and get ruined while driving. Obviously the tech was lazy or doesn’t know how to do their job.
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September 2023 by John Reinert
I have a company work vehicle hit a half of an edger blade and ruined, the tire. I went ahead and had all four tires changed, and an alignment done just under two hours. Great job.
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September 2023 by T Rose
We called and requested two tires, tire rotation, front end alignment. They replaced the tires and then came out and said the front end is out of alignment. They replaced the tires, did not rotate, and did not align. This is what we called for. We made an appointment for this. There was no communication. I've been dealing with port orange Firestone for over ten years. They quality. Your new Smyrna Beach store is trash. You just lost a customer with two cars, and through social media,,, you have lost many more.
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September 2023 by Amy Gessmann
Great service, even close to closing time! Had a spare on my truck from a flat tire I had earlier in the day and needed a plug and it installed back on- Bree and her tech were wonderful and got me in an out and were very friendly and appreciative of my business. Much appreciated and will be back for maint and tires!!!
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September 2023 by Serafin Dominguez
Hands down best shop in the area they will take care of all your car needs. was out of town and ran into some car trouble they were able to get me in first thing and had me on the road in less then 35 min would highly recommend this shop to anyone looking for quality service and affordable prices !!
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September 2023 by dave roach
I like bringing my truck to Firestone because it's convenient and they use a state-of-the-art equipment to diagnose your vehicle.
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August 2023 by Tom C.
On June 15, 2023 my daughter and I had our car in for service at Firestone Complete Auto Care in New Smyrna Beach, Florida. The service I requested included replacing both window wipers with new ones. Less than a week later, during a thunderstorm the drivers side new wiper completely flew off causing damage to my car window from the metal attachment scraping and also caused loss of vision forcing us off the road. We called Firestone informing them of the issue and they asked us to come in to have the wiper blade replaced, which they did. The Firestone Service Manager confirmed to me in the presence of other customers it was Firestone's fault that the new wiper blade was not installed correctly by one of his crew causing it to fly off. I explained to Firestone's Service Manager because the wiper flew off by their crew improperly installing the wiper blade it caused damage to our vehicle front window (scraping the glass from one side to the other on the drivers side, making it difficult to see out the window) due to the metal holder scraping against the window because it had no wiper blade or attachment. I informed Firestone's Service Manager since they caused the damage, admitted it and neglected to properly install the wiper they are responsible for a new window or repair of the window. To date, Firestone refuses to pay for the new window or repair it even though their negligence caused the damage. The Service Manager was less than helpful, argumentative and did not want to pay for the window damage. I left 3 messages with the Store Manager to resolve the issue due to their neglect and have not received a response or phone call back. I also filed a BBB complaint against Firestone and Firestone refuses to respond to the BBB, even after the BBB made several attempts!
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June 2023 by George K.
Imagine the rudest self entitled midwit commonly referred to as your average modern-day permanent adolescent, and you will have encountered the panhead that just answered the phone at my local Firestone. I don't have the time to be the father he never had; otherwise I'd drive over there!
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May 2023 by Venture 2 Home
Have had tires on our car and took two of my tractor tires that just needed sure. They are amazing and I am forever grateful!!Service: Tires
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May 2023 by Chris Chamberland
My family and I were on a mini road trip to Blue Springs when we ran over a discarded 10 speed bicycle in the middle of Hwy 44 that destroyed a front tire. This happened on a late Sunday morning.After putting on a donut, we were headed back home but decided to stop in to see what they could do, as they were on our way home and why not.Not only did they get us in right away, but they had everything fixed in a little less than an hour, and we were on our way.The staff was so helpful and courteous, and the waiting area was clean and comfortable. They saved the day!Service: Tires
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March 2023 by Amanda C.
Please read reviews before taking vehicle here! I wish I would have checked reviews. Christine the store manager is condescending and when I called back to get clarification on what they wanted to. She gave me one-word answers. I even said to her " are we sure its not a hose I see what I believe to be coolant" I spent over $500 dollars only to drive off the lot and get 1.2 miles down the road with the car overheating and check engine light on. Popped the hood and had ZERO coolant in the vehicle. FS has lost a customer for life.
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January 2023 by Bradley Humphrey
Great service with a smile and very knowledgeable about their job. Yes, I know. It's their job, they're supposed to know it but how many times do you enter a business and nobody knows what the heck they're doing, really? So anyway, I needed the front end aligned on my F150 and an oil change as I was traveling out of town early the next morning. They got everything done by closing at 7pm and I couldn't get the truck to them until about 4pm. Nobody else in town could handle it. They've got my business from here on out.