-
November 2023 by Greg A.
Overcharged for service by a very large amount. I checked prices after I left and found they charged $1,250 for the same job others charged $800!! Upon return of vehicle, more problems arose then I had for the entire 6 years I owned the vehicle! When I confronted them, they said it was just coincidence the issues happened right after they returned it.
-
November 2023 by Susi Johnson
Friendly, fast, quality, professional service. They saved me with a last minute appointment. I had a flat and my spare had no rim. I called an hour before closing time and they were able to get me in to change my tire.
-
November 2023 by Sela King
Took my car here to get a “free” check up on my AC because it stopped working. My friend recommended them since she got tires from there and said they told her they had a machine no one else wants to buy that can check my ac easily.Well, $249 and a week later they figured out the problem and told me I had a leak that needed to be fixed. So I decided to apply for a tuffy credit card with synchrony bank, I got approved. After being told the repair job would be 900 I was called and told a couple other things needed to be fixed. Understandable. So I said fix them. Total came to 1200. I picked up my car, everything was fine until exactly one week later. I called them and spoke to John. Who, when I expressed my hesitation to come back couldn’t of cared less. Says “well I don’t know what we did for you but there’s no cost to check it out”. Why would there be a cost to check it no one else has touched my car since then. It’s like he’s doing me a favor by not charging me to check something the probably messed up…. Insanely irked I go ok I would hope not being that I just spent 1200 and now my car is dead in my Driveway. The car wouldn’t start or anything. So I get it towed to tuffys. I had to call them to inquire about my car twice and they told me now it needs an alternator and a battery. And that would be $1300 to fix. That put a sour taste in mouth as that just so happens to be the exact amount I have left on my tuffys card…. The whole time this is going on their customer service is non existent at this point. They just really don’t care one bit! Spoke with hunter several times also. Got hung up after I told him no I wasn’t getting it fixed there…And what a coincidence that, I now, one week later have another major problem that cost exactly the amount left on my card… I am super annoyed and they just seemed extremely sketchy to me. I called around and got quotes ranging from 750 to 1100 to get the car fixed. Sad that no one can ever prove if they mess with your car. I hadn’t had any problems at all aside from my ac. I take my car for maintenance regularly. I replaced my battery and alternator a couple years ago. And now it’s completely dead and I need new ones… anyway I would avoid them if possible they truly have the worst customer service, and honestly I don’t know if they messed up my car…
-
November 2023 by Tomas Muniz
I had a flat tire in one of my vehicles, and needed to repair it either with a plug or a patch. I took it to Tuffy Tire & Auto Center and…what an EXCELLENT customer service experience!! As soon as I arrived to the front desk area, I was courteously greeted by the manager and talked about my need. They checked the tire, explained what they would do to repair it, I agreed, and on they went to perform the job. There were a couple of people ahead of me, so they provided updates on the timing. Once completed, they explained what they did. Overall, as a first time customer, I was really happy and satisfied about the service and courteous customer treatment I received. I HIGHLY recommend Tuffy Tire & Auto Service Centers for any of your car’s services. Excellent job, Tuffy!!!
-
November 2023 by Patricia Ives
We bring all of our family vehicles to Tuffy and they never "steer us wrong." Even without an appointment, they manage to work us in quickly, and repairs are done with an eye towards fixing things correctly, not just quickly. Very kind management -- Chris got my flat tire fixed same day and the repair price was very fair. Try them out!Services: Tires
-
November 2023 by keyana q
10 stars if I could rate it my way! I got a nail in my tire and the Tuffy crew got me right in to patch it up. The staff and my mechanic Nico were very helpful! The service is super fast like no other automotive center I have ever been too.I will definitely be back for whatever I need done for my car. Thank you! ???Services: Tires
-
November 2023 by Bruce H
Awesome shop. Great service and no time wasted. They got me in and out quick. Professional staff from the front office to the shop. Clean and friendly. Tuffy on Little rd. Is a place I can rely on and would recommend to anyone looking for work done on their vehicle. Thanks for your professionalism, appreciate you guys.
-
November 2023 by Gwendolyn Gilbert
I’m new to the area and unfortunately had to have work done on my truck. So I was pretty nervous about where to go. Chris & Hunter really put me at ease with their superb communication about the issues and how to get it fixed. They were very patient with my questions and even stayed to wait for me to pick it up one evening when it was very close to closing time. I will definitely be a returning customer. Thanks guys & all the mechanics that helped me through my problem. I had told them I how much I adored my truck and I felt they really took that into consideration. Keep up the outstanding work!.
-
November 2023 by Luis Aponte
I had a front passenger flat tire. I reached out to Tuffy Tire & Auto Repair. They told me to come right in. My flat was fixed within 5 minutes. They are totally Professional. Highly recommended. Will be doing business with them for all future vehicle issues. 5 Stars.Service: Tires
-
September 2023 by brandon young
Took my car down to tuffy tire and auto as I was experiencing my car shaking. Spoke with John and he took real good care of me and got my car fixed quickly.John let me know what was going on every step of the way, he is truly awesome I would 100% recommend this place to anybody
-
September 2023 by Nicole Winters
Never finished the job. Had to take my vehicle to another facility to finish what they were hired to and paid to do. Customer service is nonexistent at this location......I was contacted by the area manager who stated they would like to make things right however they did nothing. So short version I paid for goods/services not received. .... Tuffy do better!
-
September 2023 by Bill Bollotta
Tuffys tire and Auto are great. Always honest and friendly with there customers . The assistant manager Hunter was pleasant to work with always had a smile and was genuinely happy to help. He keep me informed through out my repair with updates. Everything was done on time at the price quoted. The guys enjoy what they do and always go above and beyond and it shows in their work.
-
September 2023 by Louis Fiore
When my car needed service I decided to go down to the local tuffy tire. Hunter was more than helpful with all the services I needed and reassured me my car was in good hands. Very professional and very courteous. The work done on my vehicle was A1 needless to say all my future repairs I'll be seeing Hunter at tuffy tire. What a great crew and a great experience highly recommended!Service: General repairs & maintenance
-
September 2023 by Amberlee Scott
Chris is wonderful on dealing with the public! He was able to assist my cars needs in a timely manner and made me feel comfortable in knowing my car was in great hands! Best shop around!Services: Auto engine diagnostic
-
September 2023 by Daniel S.
Do not go to this place for service unless you are going to watch them do the work. Of course I got the ole this business was sold and this is an issue to take up with the previous owner. Absolutely poor customer service. I'm disappointed but there are thousands of other companies to go to
