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“My husband and I went in today after having some issues with our devises not having service. We called the online 24/7 customer service team and nothing worked in fact the problem had gotten worse after that. We finally decided to go into the store since Matt and his team have helped us previously, as we had just experienced a major hurricane he was the only one that was able to make it in. We ran into several issues and it was tough to figure out what the problem was however, Matt did not give up nor did he let us leave without making sure our phones were both up and running. He is an amazing worker and no doubt will always be our go-to when having issues we honestly could not thank him enough! His patience with us as well as his ability to make you feel welcomed and like you had a friend working to help you was greatly appreciated!”
“well one of the best stores in the area and here that always help me out with my phone I got me a new phone to transfer my contacts my pictures. Help me out to transfer my email. .
They're always nice to me and they always help me out. They treat me respect Amazing &Terrific customers service ?”
“Anthony was a great help for me today I got my plan reduced and got me set up with a brand new tablet that I'm going to love using if you guys want good service with Metro come down to this location and ask for Anthony”
“This is the second time I’ve been in that store. Both times, Matt helped me. I’ve had an awesome experience and n this store thank to him. I highly recommend getting cricket as a phone company and going here to do everything. For real, this is one of the best experiences with customer services in my life. Matt is the best”
“Ivan was great, he really helped me.He knows what he's doing. I highly I definitely recommend him if you're coming into t mobile on little road and Ridge. It's also worth the trip for his help”
“I walked in not knowing what to expect , the battery on my phone was expanding and honestly I was scared that it will blow my hand off. The staff here was super helpful and inviting ! They found me a good deal on a great new phone and saved me money ! Highly recommend this location! if I could give 100 stars I would in a heartbeat .”
“Tanisha is absolutely phenomenal you don't know how what a good employee you have she's kind and informational and helpful for this 82-year-old woman but don't know nothing give her a raise she needs it and the name of Jesus I say these things amen”
“Great store. Very helpful.Manager went out of his way to make sure we got what we needed. He was very friendly, understood our needs and came thru with happy customer's”
“I was having issues with my monthly phone payments. I was helped by a cust svc salesperson who loked at my acct, found where the problem was, noticed I was due a different billing, and explained why I was accurately receiving two billings/month.
Steve Ortiz got me through to the correct department and when I could not understand their queries walked me through until I reached the correct person. And since Allie was unable to put through the new monthly charge due to delays on Spectrum Mobile's end, he advised they make a note of my call.. smart move but not considered by me. And in honesty, Allie had already noted my info on her end.
I have used this ofc perhaps four times since it opened and I have always been happy with their services. I commend SpectrumNPR on having the awareness to utilize the expertise of Steve Ortiz. As a senior citizen, today's computer questions/ answers are unfortunately similar to throwing me into a foreign land where I need help but cannot give the correct answers. TY, Steve.”
“Yesterday, we were out on the boat. Unfortunately, my phone was dropped in the ocean (bye-bye). We went to Spectrum to switch service from T-Mobile, since I was forced to by a new phone (iPhone 15 Pro Max). T-Mobile was not easy to work with (how many times must I tell them "my phone is at the bottom of the ocean) in porting over my number. Stephanie Kahn was absolutely amazing - kind, patient, informative, and went above and beyond to make the transition easier. Therefore we walked out with two phones instead of one. Thank you Stephanie!”
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“Great group of guys over there as soon as you pull up they’re holding the door for you come in or going out. Got a chance to work with the store manager Abe, made the process smooth and easy stress-free got me in and out of there can’t say enough good things, my favorite location in the area by far. Highly recommend Abe For any of your needs”