Kohl's is a department store that carries favorite brands in fashion and footwear for an active and casual lifestyle. It also offers beauty products, small appliances, and items for the home. The store is described as neat, clean, and awesome, with a pleasant atmosphere that reminds some of how stores used to be. Associates are generally noted as friendly, helpful, kind, professional, pleasant, and knowledgeable. Customers appreciate the sales, Kohl's Cash, and rewards program, which make items affordable. The store offers hassle-free returns, free store pickup, and a Kohl's charge card. Some shoppers find great prices on items like air fryers and blenders. However, there are some criticisms. A few customers note a lack of shopping carts, a downsized shoe section with less variety, and difficulty finding associates in certain areas. Some feel the clothing selection caters more to plus sizes, with styles that are not always great, and mention that seasonal merchandise appears very early. Prices on some items, like Keurig coffee pots, are considered too high for certain budgets.
