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December 2023 by Ronald Young
This Pasco County branch of Grow Financial has always been great with everything from account stuff and CD's. Julie helped me my most recent visit regarding an account scam! She and all the person's all the way up to Manager Sonny have always been very helpful, knowledgeable and nice, you just have to ask. Thank you so much Pasco branch.
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December 2023 by Matt Sherwood
Karen at the NPR branch went way above and beyond making sure that my accounts were secure and safe….She advised about different options that are available to me through Grow.People like Karen are the reason why I chose Grow in the first place.Thank you Karen
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November 2023 by trixy coyote
I have been with grow for a few years now. What more can I say than that. I have never had a problem that wasn't fixed immediately. Everyone is always so nice and make sure I understand everything I have ever asked about. Recently I took my boyfriends sons girlfriend to open an account. Tina Michalicka was the best. What more can I say. I rave about this bank whenever I am around anyone who is having trouble with their bank.
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November 2023 by linda townsend
Have been with Grow for about 30 yrs. Wondering however, what has happened to customer service recently? Everyone is super nice, but the wait on the drive thru or inside is not at all convienent lately. The wait is long. Hopefully if it a matter of getting more help at this location, they will.
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November 2023 by Angel Rappoli
Beejai was amazing, so friendly and helpful he answered all our questions. He went above and beyond to help. I’ve never liked any banks I’ve had in the past but moving to grow was the right choice. We’ve never been happier. Thank you for your help.
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November 2023 by Jennifer Rimkus
Could not finance a vehicle due to high milage. Okey no problem. 4 hours to be told that? Problem. I'd be on hour 5 if we didn't finally stand up and ask why we couldn't get an answer in 4 hours. Awful experience, will not be taking my business there.
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November 2023 by Ema Vargas-Sanchez
Julie is AMAZING! Excellent Customer Service, The Best @ GROWProfessional- knowledgeable .. kind and take the time to explaining us. About opening a new account.. Thanks
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November 2023 by Tom Fries
Julie is amazing!!! Great service and super friendly. Had an issue with our debit card and she was super helpful!! Thank you Julie, you’re the best!!
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October 2023 by Leni Valderrama
Grow Financial is a good institution. However, they are too busy to even answer the phones. I had to come personally andThank God I met with Bee Lee and she is a caring, professional and wonderful human being who attended to all my needs and she is very emphatic when it come to customers. Whether I get or not what I need, she did her best efforts to help my issue and for that I am very pleased and thankful.
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October 2023 by Curt Alligood
I cannot express my appreciation for Merlos willingness to go the extra mile to help me today. I think he deserves a raise.
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October 2023 by Karen Montemayor
This is an updated review. My husband and I opened several accounts about six years ago and although the service was excellent when we first started, it has completely gone downhill. Not only has the customer service been horrible but they have the WORST ATM in the whole county. Consistently this machine is down, which makes it completely useless for conducting after hours banking. I rushed to get to the bank yesterday by 5 and just made it before they locked the door in my face. With the ATM not working, I was unable to deposit money into my account and could not pay my first of the month bills that were due. This has happened so many times that we are definitely closing our accounts and going to a different bank.
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September 2023 by Lexxie B
My first experience here was stellar. They went down hill. Now it takes a very long time to be serviced to open a new account or to sit and discuss issues that you may have. I waited for an hour and I still was not able to receive customer service. I left after waiting for an hour. Zero service. Zero customer service. The 4.5 stars Google reviews is inaccurate. They are 0 stars."We put people before profit" is false advertising. They put member-owners last here. If it was not for us they would not have a job.I would not recommend them to anyone. If they lack customer service on the front end, they will lack it on the back end. Save yourself time that you would have waited just to talk to someone and save yourself the aggravation of having to wait a very long time for service. Go elsewhere. Go to either Achieva Credit Union OR MidFlorida Credit Union which are also on State Road 54.
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September 2023 by Lexxie B.
My first experience here when I opened a business account was stellar. They have since gone way way way down hill. Now it takes a very long time to receive service to open a new account or to sit and discuss issues that you may have. I waited for an hour and I still was not able to receive customer service. I left after waiting for an hour. The 2.6 stars Yelp rating is inaccurate. They are 0 stars. Zero service. Zero care. Zero interest in helping. Zero urgency. Zero customer service. "We put people before profit" is false advertising. They do not put people before profit. They put us last. If it was not for us they would not have a job. I would not recommend Grow Financial in New Port Richey to anyone. If they lack customer service on the front end, they will lack it on the back end. Save yourself time that you would have waited just to speak to someone so you can open an account and save yourself the aggravation of having to wait a very long time for service. Do not go here. Go elsewhere! Go to either Achieva Credit Union OR MidFlorida Credit Union which are also on State Road 54.
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August 2023 by cindy anderson
Tina and everyone at Grow and absolutely fantastic. I have been with Grow as is my family and would never change. Thank you for all you do!!!
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July 2023 by Jack Gronke
Giovanni took care of all of our concerns, and was incredibly friendly and helpful. Looking forward to working with him again, and to my future business with the credit union.
