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April 2024 by Kathleen Taylor
I wish I could have given a better rating but couldn't. We purchased a sofa and loveseat from Babcock. Every time I would wipe the love seat with a wet paper towel the color came off. I contacted the store. Marcia said they would bring a different one. Waited and waited, but no word. So I stopped in. Marcia said Brian would be calling to set up an appt. He called and said Monday at 11. Never showed. I called again and Marcia said Brian didn't have anyone to help him. She wanted me to find someone.Im 80 yrs old. I don't know anyone and my family is up north. She talked to her boss and then said if we wanted it we could pay $199 delivery. that's. Not acceptable. So I am still waiting for someone to make a decision. Still no sofa. I think they're waiting for me to get tired of all this and say "Forget it". I won't do that because I would really like to resolve this.
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April 2024 by Jamie Hall
Brenda, the wonderful 70 yr old lady at the new port richey store is Out of this World. She was working with a computer that giving her fits, a line of customers, and a phone that wouldn't stop ringing, and Still, she was sweet and apologetic, and went out of her way to get us the piece we were looking for. And on top of all that, She's the one that loads the furniture when you pick it up. (Not that I would let her, but she does it all the time.) She made a stressful experience seem less so, and I would recommend that sweet little lady to anyone shopping for home furnishings.
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March 2024 by Marina Zich
we were coming into town to be with my grandma. she was looking for a blue three seater couch for her living room and someone to remove the old one. i went into this store the lady brenda was very helpful and kind. she helped us find a blue couch and get next day delivery and gave us the floor model couch. the couch came today on a saturday brian the delivery guy was amazing. he moved the old couch out and moved the new couch in and it was so smooth he was great thank u both for a smooth transaction. my grandma is thrilled and we r too it looks great the couch
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March 2024 by Wayne Mcfadden
Great store Marsha very good and helpful. I love this store.
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December 2023 by Heather Sizemore
Amazing customer experience! I felt welcomed as soon as I came in. Store was well organized and clean. I was impressed by the quality and selection. The best part of it was Marsha. She was so kind and helpful. I felt instantly like we were friends or family. Marsha is the main reason why I will be returning to this store for future purchases!
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December 2023 by Stephanie Gilmore
Marsha, the store manager was helpful, courteous and caring. She made my experience wonderful and easy
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August 2023 by Destiny Reading
Marsha was great with finding what we wanted/needed for a reasonable price! All the employees here are amazing! We always come here when we need things for our home.
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May 2023 by Scott M.
I just wanted to put my $.02 in and make sure everyone knew what a STELLAR job Marsha is doing at Badcock in New Port Richey. She was helpful every step of the way, let us take our time, and made sure that my wife and I were happy with our purchase and understood all of the terms. My advice to everyone: VISIT THIS STORE and GET THE ADDITIONAL PROTECTION WARRANTY when you purchase your items! It really was a lifesaver for us. Mega-thanks to Marsha and her team!
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April 2023 by Rhonda Valentin
Very good customer service. I was kept informed of when my order would be ready for pick up.
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December 2022 by Rick Beasley
Great place to buy furniture. Decent prices and great service.
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October 2022 by MaryMark Abner
Staff was helpful without being pushy.She led us right to the table we were looking for………plus we even found a lamp on sale!
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October 2022 by ed peltola
Recently went to this store and found a large beautiful wall clock for $99. Sales person said it was from a customer return just recently that's why it is at that price. Before making the purchase i looked further at the clock and found the wall clock didn't even work and asked WHY. Clerk said that's why it's $99. I said then how can you even sell it? It doesn't work for $99 and she couldn't answer as to why?? The Corporate office should check on this matter. If its on display and doesn't work then why try to sell it? I then decided to go elsewhere for furniture and accessories I was going to also buy that day.
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September 2022 by RB
Great experience! Very glad we found this furniture store in new port Richey. Lots of stores were out of stock and we found product that we could get this week! Thanks to the manager Stephanie, Ashley, and Mike for getting me set up. Great staff, we had fun!
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September 2022 by Laura Johns
I just want to warn others about Badcock Furniture. A little over 2 years ago I bought a living room set. The sectional has 9 pieces. In the first 2 years I had 4 service calls, as the pieces broke one at a time. I had bought the extended warranty which should give us another couple of years. The pieces break one by one. The pieces literally broke when a normal size human sits on them. The warranty company refuses to fix the latest piece. One of the repair men told me badcock furniture was cheap. I paid several thousand dollars for this set and it is garbage. I have gotten furniture at Big Lots which is way better. If you are furniture shopping...Skip Badcock Furniture.
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September 2022 by Sheldon Goodloe
Great service my wife and I was assisted by jasmine. We will definitely be back for more purchases.