Publix Super Market at Shoppes of Navarre is a great quality grocery store known for its award-winning service and friendly, helpful, and kind associates. The store is clean and offers a wide selection, including high-quality meats, local produce, and sustainably sourced seafood. Customers appreciate the fresh fruit and veggies, which have great varieties not typical of other stores, and enjoy signature items like Deli subs and Bakery cakes. The store carries unique products, offering a little blast from the past. While prices are slightly higher than other retailers, many find the Publix brand items worth it, especially when shopping with a savings strategy and watching the specials. The customer service experience can vary significantly. Some managers are phenomenal, understand that customer service is vital, and go above and beyond to accommodate requests, turning an uninviting visit into an inviting one. They demonstrate that everyone matters. However, other management can be perceived as rude, disrespectful, and on a power trip, making customers feel wrong and hurt for simply asking for accommodation. This contrast shows that while the store promises excellent service, the individual experience depends heavily on the associate. Overall, many customers find shopping there a pleasure.
