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November 2024 by Ode A (Champy)
I had to cancel my reservation 12 days before my vacation due to a personal reason, yet I was charged a $167 cancellation fee for just one night's accommodation. This feels completely unreasonable to lose 50% of payment.
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October 2024 by Livia Ogeda
I arrived yesterday, October 21, 2024 with a navy friend. He informed me that it was ok to stay at the hotel. I paid for the hotel and we went out to dinner, when we returned they didn't authorize my entry. They didn't return my money, I'm a foreigner with an American and Canadian tourist visa and the person who helped me at the hotel reception had access to my passport with the visas. If I couldn't stay, why did they aurorize my entry and charge me the hotel price?
I demand my money back, including exchange rate and Brazilian IOF! I have type 1 diabetes, I can't just stay on the street without a place to sleep and do my blood glucose measurement and insulin treatment! IF I COULD NOT STAY THERE, THEY SHOULD HAVE INFORMED BEFORE CHARGING MY INTERNATIONAL CREDIT CARD!! GET MY MONEY BACK!
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September 2024 by Semaj Tha Kidd
The Women at the front desk are unprofessional.
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May 2024 by Moira Powell
4/28/24
GREAT STAY!
Safe, clean, reasonably priced
Soldiers at the gate, front desk staff and the rest of the team do an excellent job... Thank you all for your service.
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April 2024 by Courtnie Lashley
Had a wonderful stay here. The room was super clean, the bed was comfy, the AC in the room worked great, and the staff was very nice and helpful. Would absolutely recommend.
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February 2024 by Brant B
Great place to stay 5 stars. Front desk staff 3 stars.
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January 2024 by Mike
Everyone at the front desk was very kind and friendly. The room was very comfortable. Well worth it. My only VERY BIG negative was when I reserved the room I was not informed by the person in Jacksonville who took my reservation that I will need to first get security clearance prior to entering the base. Please train your CS Reps how to do their job completely! the person at the hotel desk told me it happens often.
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January 2024 by Zachary Gaines
Very nice staff, building has some age but it kept up. Housekeeping is not intrusive and has never bothered my things. Front desk is efficient and courteous. Within walking distance of Duval street for those who enjoy walking. About a mile away.
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January 2024 by Mike O
Everyone at the front desk was very kind and friendly. The room was very comfortable. Well worth it. My only VERY BIG negative was when I reserved the room I was not informed by the person in Jacksonville who took my reservation that I will need to first get security clearance prior to entering the base. Please train your CS Reps how to do their job completely! the person at the hotel desk told me it happens often.
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December 2023 by Fran
I stayed here for about two weeks for work and I can say I will never come back unless I am forced to due to my job.
Whoever cleaned my room thought it was a good to clean out one of my belongings, a $100 speaker.
When I called and spoke to about five people about this, everyone kept beating around the bush with excuses of: “the manager has left for the day, call back later” “sorry I don’t have any information as to who cleaned your room” “I will have to call you back” I never received any call back, or my stolen item.
Nevertheless, anyone who is unfortunate to stay here, bring a lock and lock up your things. Don’t trust any one of these human beings.
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December 2023 by Larry Hayes
Great service and location!
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December 2023 by David Freed
Great staff and very comfortable rooms.
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December 2023 by Scott W
Good: the view and cost of the room outstanding. Front desk personal courteous and helpful.
Not so good: Stayed on the sixth floor. It was extremely cold in the room No way to adjust fan speed or temperature we literally froze in the room. Had no desire to take a shower in the morning. This was a sixth floor issue because the other floors was definitely a lot warmer temperature. TV didn't work It would have definitely helped drowning out the noise from the air handler unit.
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December 2023 by Jeff Smith
I have stayed here 14 times in the past 2 years and was still treated terribly. The front desk staff were rude and unhelpful. The manager was also very unhelpful.
I checked into my “suite” which is in fact converted barracks. Only half of the lights worked, the AC did not work, the carpets were filthy with stains all over them. The bath tub had dirt and rust all over it and mold along the caulking. The sink was dirty and had not been cleaned. Both the sink and bathtub drains were clogged with hair and fluff. There’s was dirty stains all over the walls behind the toilet and throughout the room. There was hair in my bed. I told the maintenance manager all of this and none of it was corrected. I ended up booking a room out in town with my own money because they would not provide a CNA to my command.
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December 2023 by Jack Carello
Navy Gateway Inn & Suites is great! Good rooms and very cheap prices. Depending on what room you’re in you can get a great view of the beautiful blue water. Definitely a great hotel! Have a great day!
