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January 2023 by Justin Benson
Always helpful with our boat issues (Sea Eagle)
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July 2022 by Darrell T.
We ordered a raw water pump from key west engine. The pump was defective leaking large amounts of oil through the hole where the lip seal should be preventing such. We promptly let Celeste at key west engine know so we could get a new one ordered. We were not angry or accusatory with her. But her immediate reaction was to start demeaning us and defending herself. The pump has a known issue of having the lip seal either placed backwards or missing. The company's pumps come from two different sources. We simply asked if the second one did the same thing if we could order the jabsco one instead. She was angry and repeatedly lying/making false statements. We kinda laughed at first because we thought she was joking in some of the bizarre random unillicited comments she was making. Such as " do you even know what that is" " you must immediately write down your engine hours on a blank sheet of paper " " Mexico is the reason I can't control that" Out of no where she went on a derogatory rant about Mexicans. Not that it matters but My wife and I are not Spanish. We did not think this was her fault. We did not think she ordered the wrong part. We simply needed to exchange for a working pump. We already had to rent a vehicle to repeatedly drive to stock island to get this part. Yet she angrily tried to increase difficulty on a client with a broken engine by demanding we hand write on blank paper information we already gave her the day prior( engine hours and serial number of our engine) She said she didn't care and wouldn't give us our part. She thought she was forcing us to leave again to get the unneeded information ---engine hrs. We were always respectful and reasonable. She lacked any aspect of professionalism. I have almost 80 employees and tens of thousands of customers. No one would ever treat someone in this manner. Through many years of many different Diesel engines ( Detroit, Volvo, yanmar, nl etc) we have never had an interaction this unprofessional. We have dealt with some caddy women and arrogant men with my wife (who could run circles around them on our engines) but never anything like this. Avoid this place at all costs
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March 2022 by Tom Traynor
Very kind lady at counter. Did not have part in stock but ordered it. Recommend highly. Best diesel parts store in Key West. Got the part I needed the next day.
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May 2021 by Steven Lamp
In my foray into Diesel engines these folks have been super helpful and able to get parts quickly.. Offering good advise.
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April 2021 by Jonathan Mares
Fabulous as ever. Thanks Megan!
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July 2020 by Mark Malin
Good sevice
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July 2020 by Brett Hobson
Parts department is great quick professional. Needed hydrolic hose took old one in I was back out the in less than 20 min. Prices are very in line, they were within few $ vs onlne or Amazon for diesel . Definitely recomend
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July 2020 by Gregory Mercurio
Excellent service, sales and workmanship.I wouldn’t let anyone touch my equipment. Techs do it right the first time.
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July 2019 by Kevin L
Good service
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July 2019 by G Patte
While camping in Key West, needed to do general maintenance on our generator. The lady at the counter was very knowledgeable and helpful. Order supplies 3 times while here. Excellent service!
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July 2019 by Howard Phoenix
The best of what Key West has, always helpful and easy to contact
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July 2018 by Antares Zn
What a great company! We pulled into Stock Island Marina with a blown out raw water pump on our John Deere auxiliary engine. I gave them a call and the service manager John had a tech down to us early the next morning. Celeste had the part in stock so the tech, Bob, returned the following morning to install it in plenty of time for us to make our planned departure. They were all very courteous, friendly and efficient. Many thanks to John, Celeste and Bob for taking such great care of us!Captain Geoff GardnerM.Y. Great AdventureNordhavn 68
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July 2018 by Vero Sel
Good job!. For a tire changed
