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March 2024 by Andrew S.
My bad experience was with the Zing Warehouse. Angela was rude and not at all helpful. Her boss Jon was no better. The two of them are very difficult to work with, no wonder their turnover rate is so high. Expensive crap that doesn't hold up.
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October 2023 by Natasha S.
We have visited this store three times and made one large purchase of two outdoor sitting areas. On my very first visit I was impressed with a sales representative, Nicole, by how knowledgeable she was about each product line and how she was willing to listen and cater to custom needs. Therefore I brought my family for the 2d time. I liked their selection (there is something for almost every house style) of patio furtniture, some metal wall sculptures, and accessories. Their focus is patio furniture and they carry quality products which necessiates corresponing pricing. They do have seasonal sales, if you are price-sensitive, but just be aware that pieces/sets they carry have more durable materials than you can find at Lows or Home Depot, thus they will be pricier. All salespeople I observed were willing to listen and help, with Nicole being my personal recommendation.This store not only delivers, sets up, and fixes any issues (within reason and warranty), but they also have a great follow up. We have received not only a hand-written thank you note, but also a gourmet box of chocolates as a thank you for our business. And if you are not sure whether you will buy but are shopping around, stop-by just to see their selection or to get some inspiration and enjoy a free cappuchino. Also, beware of the cafe next door ("nectar lounge") as what they sell is not regular cocktails and coffee but something with toxicating effects which they did not disclose when I visited. So, if you are serious about furniture projects, get your coffee at Zing Patio instead while letting Nicole show you around. Maybe even visit Baer's furniture next door for your indoor needs. These two stores next to each other make it really convenient to shop for all your furniture needs. Good luck!
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August 2023 by M Merkel
4 years old stools and this is Zing quality. I purchased 5 year warranty and found out it will only cover accidents only. The company that made these quality stools we are told is out of business. I wonder why.$1362.00 for junk.I can’t post pictures but the cheap paper thin fabric is flaking off the stools an look like something you would never buy if you could see them. Zing did say they were sorry.
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August 2023 by Mark M.
My 4 bar stools are flaking off. The vinyl is so thin it just wears off in 4 years. &1300 for stools I expect to buy at a junk dealer.
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February 2023 by Shane S.
Rennay was completely vested in our Waterford 1, Bonita Bay pool furniture. She is very friendly and has energy, patience, and great insight. She was present for the delivery and set the furniture up. After Ian, she even offered to cancel our order...if that doesn't say it all ! Dr Sopp
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August 2022 by Patricia M.
We purchased outdoor furniture, that was a floor model. We put half of the amount down, but agreed to let them keep the furniture on floor till they could purchase a new replacement set. That was 4/months waiting. We finally had our furniture delivered but the problem is, it has a terrible smell, like it was sprayed with a floral scent. We called both our salesperson Kim Meyer and the manger Matt. Both said it was a fragrance that comes through the air conditioning system... What? We have known through past experiences dealing with tZing Patio in Naples, that they certainly lack customer service!!! I wanted them to come out and take care of the smell, to which Matt replied we delivered you brand new furniture we are NOT going to do anything. They said to use bleach or dawn soap and it would dissipate... it has not! We have contacted our Charge Card Co. to put a hold on payment to them. Patricia McKinney
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March 2022 by Jane Adamo
It was a real pleasure doing business with Felicia Macchi at the North Naples store. We highly recommend her. She’s hard-working, polite and pleasant, attentive to detail, and knowledgeable about products and design. Good customer service needs to be recognized! We literally walked into Zing just to look around. It was our first stop out to look for lanai furniture and although I truly believe one needs at least 3 options before deciding, Felicia made us feel so comfortable with our selection that we really didn’t feel the need to keep going. So unlike us! Looking forward to delivery and enjoying our selections.
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March 2022 by Frank Saulle
My wife and I made several trips into Zing Patio unsure of the look we wanted in our outdoor space. Salesperson Felicia Macchi was patient and helpful in guiding us as we described to her our vision for our yard. She took plenty of time with us in a no pressure stress free experience which ended up in us deciding on both dining and living sets for our space. Scott, the owner also assisted in our time there and is an absolute gentleman. Thank you Zing…. We look forward to delivery
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March 2022 by Chris Bramlage
We went in looking for a 7 piece rectangular table and chairs for our lanai. We got a quote and went back LESS THAN A WEEK LATER with some tile we were considering for that area. They would NOT HONOR the quote and requoted at more than $1000 higher - bait and switch? I won't be back and will not recommend.
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March 2022 by Jane A.
It was a real pleasure doing business with Felicia Macchi at the North Naples store. We highly recommend her. She's hard-working, polite and pleasant, attentive to detail, and knowledgeable about products and design. Good customer service needs to be recognized! We literally walked into Zing just to look around. It was our first stop out to look for lanai furniture and although we truly believe one needs at least 3 options before deciding, she made us feel so comfortable with our selection that we really didn't feel the need to keep going. So unlike us. Looking forward to delivery and enjoying our selection.
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December 2021 by Carol Hiskes
Took forever to arrive but we are so happy with our lanai table and chairs. Please don't hold our local business owners responsible for shipping delays. Kathryn was awesome to work with. She spent lots of time helping us pick the right materials to order. Thanks Kathryn!
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December 2021 by Dawn Talty
Asked for Kathryn Wheeler !! Completely the best salesperson in SW Florida!!! Makes you feel more like a friend then just a customer. I can’t say enough for her help. I don’t do reviews but trust me when I say this …Ask for Kathryn Wheeler and you love Zing Patio when you buy from her. From picking out to delivery she was there with me. I will recommend her to everyone I know in the future. Thank you Kathryn for everything!
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November 2021 by Steve Pohl
We bought a patio set. Our salesperson was very helpful with us making a good decision. Small adjustments we necessary after delivery and were done the next day.
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November 2021 by Steve Bell
Didn't have much in stock for pieces we wanted. 26 weeks for orders.. Very expensive compared to other patio stores.
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October 2021 by Karen S.
Stopped in for a quick look at patio chairs. Felicia very helpful. 15 minutes later we were on the way to the warehouse to pick them up! (We had company coming in 2 days so didn't want to wait for delivery.) Definitely will shop here again and request Felicia.
