-
March 2024 by Jim H.
I am rating this branch, not Wells Fargo overall. These people are very friendly and helpful. They go out of their way to take care of customers.
-
December 2023 by Valerie
I have been a customer at this branch since 2012 and have been extremely happy with the service I’ve been provided with everyone there . Today I went through drive thru and had the nastiest customer experience ever . The lady was the most unprofessional person with a horrible attitude towards me . Then I went inside and met the manager who was behaving exactly like the woman at the drive thru . Many of the amazing and nice employees don’t work there anymore and have been replaced with horrible people . I don’t even leave reviews anywhere, good or bad but today I had enough of this almost abuse . Will look for a better service with a better bank .
-
November 2023 by Nathan Caine
I went to Naples for a week on business and I called this branch all different times of the day Monday through Friday (during normal business hours) and no one answered. I even contacted corporate to see if they could assist me and they could not reach anyone at this location. I went into the branch to handle business matters and there was not one customer in the branch. It did not appear to be a staffing issue because I counted 6 employees just walking around the branch looking for something to do. Two ladies behind the counter were heavily involved in their personal conversation with each other while eating cookies and drinking tea. One lady was talking to me while food was still in her mouth. The branch manager of this location should be embarrassed to operate a Wells Fargo branch that could care less about customer service. In the end, they could not assist me, so I ended up getting an Uber and traveling north. The Wells Fargo at 8700 Corkscrew Rd, Estero, FL 33928 is far superior when it comes to customer service, and they were able to assist me with what I needed. Which leaves me baffled that one branch couldn't help me nor cared to help, but the other one could.
-
November 2023 by Alson Conkey
This is the worst bank I have ever used. Never answer the phone and turned my savings account over to the state. Also my checking account. Any time I have reached someone they say they wickle follow up and not once has that happened. BEWARE BEFORE YOU PUT ANY MONEY IN THIS BANK. Susan Westring Manson
-
September 2023 by Trish Crespo
No longer offer client services unless you make an appointment. Which is a problem as they often don't have availability for more than a week.
-
September 2023 by Obed Torres
Bank is garbage. Called this location 4 times and no one will answer the phone.
-
December 2021 by aaron hutchinson
Very slow service. Almost unbelievable how slow.
-
November 2021 by LC2020 Florida
The worst wells fargo in naples, I go to all the wells fargo in naples love the way they are , but the energy of the Cuban employee of this place is horrible ???
-
February 2021 by Ivania Lopez
I went in as a walk in had to get a replacement debit card immediately for some fraud charges on my account , I was immediately greeted by a gentleman Nicholas Shim personal banker helped me out got me in and out despite how busy this branch is. I highly recommend him will continue to go to this branch. Thank you Nicholas
-
August 2020 by brittany williams
Apparently the staff can sit on their phones with their feet on their desks, but no one is available to help!! They state it’s appointment only and they are 2 days out but it’s not posted on the website!! Ridiculous service.
-
April 2020 by Maria susy Mejia
Nicely
-
January 2020 by Lance M.
People at this bank are great but Wells Fargo has to be the worse bank out there. They hold your funds the "up to the minute ledger never is right". One day I have $1200. The next day I'm -$800. Never did a transaction but somehow it changes. And they can't even tell me where my deposit have gone. So I wouldn't recommend this bank to my worse enemy. Anyways thanks to the nice people I met there at the branch. You really are great.
-
November 2019 by Private User
Refused to accept CASH for a checking account deposit. Aren't banks in business to take customer money!
-
May 2019 by Keegan Costello
Santiago helped me out very nice guy he is like the king-fu master of customer service. Promote him yesterday
-
May 2018 by Joseph Montone
Always have a good experience with the staff at this bank