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February 2024 by Norma Davis
Very helpful. Phi.
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February 2024 by Kris Mcguinness
Joey, Jeremy and Anthony gave me the best service I have ever had with Verizon. Will definitely be coming back for any further needs for our business account!
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February 2024 by Michael Brajczewski
Their policies are handcuffing the support personnel
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February 2024 by Ben D
Trash. Nobody answers the phone. Be prepared to wait. And wait.The "manager" is ratchet and rude, talking down to customers like she thinks it's a Netflix movie.They will make you wait forever for help. They will take your trade in, then cancel your $$ credit. They do not care.Do not trust these people.
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December 2023 by Cocuti Roxana
Worst costumer service. Don’t even try going there.
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November 2023 by Charlene Massing
I will wait and see if they put my plan back to what it should be! Online sales person was so busy trying to sell something, she did not listen and did not explain the consequences of upgrading a phone! Bad business and almost like a scam!
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October 2023 by John DiRado
They tell you you are next in line but continue to take people who come in after you. There is 1 person doing nothing another waits up front to check you in. There is no customer service at this store. Theyhave nothing to lose. They don't even care about the frustrated walking out
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October 2023 by Joseph Trabbic
Our experience here was great. Tawana was amazing and really took care of us! Go see her!
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September 2023 by Julia Stengele
Emily helped me through the process of switching to Verizon. She was very knowledgeable and patient, and made the process stress-free! I am very impressed with the level of customer service she provided!
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August 2023 by Tiffany Roarty
We had a great experience today while purchasing a new iPhone from Manuela. She was the best! Thank you!
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July 2023 by Rand Laverty
Brought Mother in law in with a defective phone of only 6 months old that had 2 year warranty. Employee Zach says he can't do anything. Mother in law buys full price new phone. I heard him ask to ok a text, figured he was switching service to new phone. Says all set. Get home, phone isn't activated. Thanks Zach. Guess you couldn't be bothered actually doing your job.
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July 2023 by Vito Trupiano
Everyone here hates their job and they show it. Have a problem? They want to pass you off or get rid of you asap. No help at all. I CAN’T wait to get rid of Verizon.
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May 2023 by kevelin 02
Even with being out of the country Emily was able to help get my problems with my account fixed. She was incredibly helpful and had great customer service. 10/10 would recommend
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May 2023 by FLsalinity Angler
Iv been in this store several times and have never once had a problem. The staff is always very professional and helpful. I came in today with a pretty advanced customer service problem that the Verizon authorized retailer on 41 created, but refused to help fix. The store manager Naheem spent almost two hours helping me deal with multiple customer service departments until the issue was resolved. Can’t thank him enough!. I’d also like to point out that a bunch of the negative reviews are for the wrong store, calling it a retailer which this is not. This is the only corporate Verizon store in Naples. I highly recommend staying away from authorized retailers (especially Victra). You’d have better results handing your wallet to the homeless guy on the corner and smashing your phone with a hammer.
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May 2023 by Captain Orion
Iv been in this store several times and have never once had a problem. The staff is always very professional and helpful. I came in today with a pretty advanced customer service problem that the Verizon authorized retailer on 41 created, but refused to help fix. The store manager Naheem spent almost two hours helping me deal with multiple customer service departments until the issue was resolved. Can’t thank him enough!. I’d also like to point out that a bunch of the negative reviews are for the wrong store, calling it a retailer which this is not. This is the only corporate Verizon store in Naples. I highly recommend staying away from authorized retailers (especially Victra). You’d have better results handing your wallet to the homeless guy on the corner and smashing your phone with a hammer.
