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April 2024 by Jahset Morgan
They marked my items as delivered but I didn’t receive it
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March 2024 by Emily Zweig
Very easy process had a hard time changing our address at another post office however, at this location it was really smooth and the guy we spoke to had good customer service.
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March 2024 by D M
Absolutely terrible. Everyone that works there is rude as hell, and basically it's like you are bothering them when you knock on their door. Also the mail lady is lazy, she won't even attempt to deliver to my address, she just marks it undeliverable
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December 2023 by Michelle Healey
With so many poor reviews how does this location still exist?? I had my mail forwarded for the summer with a specific end date. Mail kept going to the summer location. I then went online and canceled the request. Mail still going to summer location. Then received a vacant notice and filled it out. Mail still went to summer location. I finally went to this office. The line was long, employees rude and horrible hours. But I was polite and the next day I got my mail. Kill ‘‘em with kindness!
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December 2023 by G
Good luck getting any customer service from Dave or David or whatever his unimportant name was who clearly has some sort of complex. When I walked in today, Dave seemed to be having the time of his life chatting up a storm about his Christian values and standing up for what’s right with a customer but good ol’ boy Dave checked his values when it was time to service me. I was trying to explain my situation and gather information but every word that came out of my mouth seemed to irritate this guy. I was rudely told repeatedly the he couldn’t write and talk at the same time and that I was making the process take longer by talking to him when I was only asking questions pertaining to the issue at hand. Luckily I kept my composure and left sad but not surprised at the way that this person behaved. He should be ashamed to call him self a Christian that stand for what is right. And it should be an embarrassment to post office to have someone who is so nasty towards “certain” customers helping people is completely unacceptable.
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December 2023 by Giabella A Cohen
They say my package was delivered on the 10/27/23 by my mailbox but my zip code is not 34105 it’s 34120 and I have no package delivered at this point I’m being calling every single day and no one had answered the calls
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October 2023 by Brooke Hollander
Last pickup here is 3pm. Last in area is 5pm near Naples Zoo. See photo
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August 2023 by Wonder Bread lwl
Pick up the phone it ain't that hard
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August 2023 by Christine Haiss
No one answers the phone.
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August 2023 by Allissa Rosado
They do not answer the phones at all. I been trying to get help with a package that they didn’t deliver to my house but somewhere else.
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March 2023 by Bavarian Woodworker
Not answering the Phone. Lying to Customers saying they picked up Packets but the packets are still laying in front of my door. The Customer Service at this place is bad bad. Who ever runs USPS in Collier County should be fired for total lack of Control.
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February 2023 by Patrick
Tried calling and it rings before disconnecting. I can’t even find out if this is the place I am supposed to pick up held mail.
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December 2022 by James McKay
Our mail was put on hold for a week, but they resumed delivery days late and never delivered the held mail. We had to make two trips there and the employees were rude.
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September 2022 by Scott Hood
Four packages all entered as delivered and left on porch with an exact date and time. Ring camera AND Nest camera show no one came to deliver to our porch , at that time or any other time that day or even week, or was even on our street delivering from USPS. We have checked with all our neighbors, as well. No one stole them, per camera footage, rather they were NEVER delivered. Very sad. These were birthday presents for a child. Golden Gate ANNEX doesn’t even answer their phone. Called all day. Had to file a claim with USPS. Was supposed to get a call from local annex office to follow up. Never got that either. Had same issue several months ago. VERY UNRELIABLE location, unfortunately, for those who must depend on it to actually get their mail and/ or packages. Know many people with same issues from this location. Should be investigated by USPS, at minimum.
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August 2022 by 民兵Travis
Garbage service, should be locked down
