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November 2023 by Renata De Aguiar
Manager was so rude, no paciente nothing. Worst manager I have a see
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February 2023 by Wanda Zachary
If you rent here, take pictures and document! I rented a pickup for a total of 2 hours and returned it promptly. I was charged a cleaning fee for the sand that was in the vehicle when I rented it. I was also charged an additional 2 days when I returned in 2 hours! I called the office and told him and he remembered that I returned in 2 hours since he was there. They had someone else waiting to rent the truck and I returned it, even though I could have kept it for an additional 22 hours.The District Manager was supposed to call me to resolve these issues, but didn't after I called twice for assistance in resolving the additional charges.I'm hoping that the corporate office refunds the additional charges. Save yourself the trouble and rent elsewhere.
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May 2022 by Lora Boross
Very outgoing person
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August 2021 by TJ O'Connor
Had a truck reserved for today, called on the way to make sure everything would be ready and the guy on the phone says “no trucks”. I told him that I had a reservation and that my credit card was holding the truck, and he said that he didn’t care and “we aren’t renting trucks for two weeks”. He mentioned being new multiple times, but I’m shocked at the lackadaisical response as my day revolved around getting this truck and moving my belongings. Drove by the place, wasn’t well kept or inviting. Wouldn’t ever give them my business. Go elsewhere!!
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August 2021 by C S
We rented a pickup with a guaranteed reservation several hours before we arrived. Got to the place at 2:00 pm and the office was closed. We did online checkin and it told us the pickup to look for but there were none on site, only 3 box trucks. We called the number on the office door and nobody answered (2 different times). Then called customer service and they told me it was there, of which I explained we have walked from one end of the street several times and no pickup. They told me to call the office…still no answer, then reservations said they would look elsewhere but not much in the area. We then knocked on the office again and a lady came out pointing at the sign saying can’t you read (to call the number I called 3 times)?! I explained we called 3 times with no answer. Then she said she was on lunch break ( now 2:40 pm)…really?? She was incredibly rude and said “oh the pickup is rented until tomorrow night” after I explained the problem…clearly they did not care to update their system and gave an unbelievable attitude after wasting our entire afternoon and moving date. We later rented a pickup from LOWES, what an outstanding experience!! Quick, polite and equipment was great. Done with UHAUL…especially Houchin street location. BEWARE, don’t mess up your moving day with this place. I suspect their storage place STORAGE SOURCE is just as bad since run by the same office.They deserve a zero, but had to give it me star.
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September 2020 by Frederick Nash
Jennifer was very professional and polite and helpful the place to go is storage sense
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September 2020 by Diane Hansis
We had a reservation for a truck on Saturday, 8/15. We drove to Naples the night before so we could pick up the truck first thing in the morning. We had to haul some equipment back to Gainesville. They opened at 9 am, we arrived about 9:15 am. No truck. We gave them our name and the two ladies there informed us that our reservation was for Friday, 8/14 and they marked us as a no-show. They insisted the error was ours--I have the confirmation email stating we have a GUARANTEED reservation for Saturday, 8/15! All they could say was "sorry, you no-showed so we rented your truck to someone else." Funny, thing is that we received a text from U-Haul on Friday NIGHT asking if we would haul a trailer back to Gainesville for $50 off. We said NO and that was probably our downfall. But clearly we had not "no-showed." Pathetic. I'd give them zero stars if I could, but will settle for one star only because we were not charged a fee for apparently not showing.
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May 2019 by lindley cobb
Rent a truck
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May 2019 by emilio guedeney
I was working at surrounds.
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June 2018 by Bob Weiss
Great customer service
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February 2018 by thomas rowe
No one answers the phone
