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March 2024 by Ipssmith1 ..
They charged my card for additional mileage but could not provide me with proof. I sent them the pictures of the mileage but they could not verify anything on their end. The employees there have horrible customer service skills. Even the managers have ghetto attitudes! I spoke to one of the managers several times to ask where to send my evidence and she deliberately avoided giving me the email address. I will be reaching out to report them to the BBB.
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December 2023 by Amelia D.
Great guys were very helpful. There was a woman the first time we used Uhaul and she was so great we went back when the need came up again. Guy who checked us in was ok. The guy who checked us out upon our return was fabulous.
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November 2023 by Maria S
I ony give 5 stars thanks to Danny, if it wasn't for him I would give 2-3 stars.We rented a truck here about a month ago. The system did not work correctly and when we arrived there was no truck that we had booked, only large ones. We agreed to a fifteen foot one, but the air conditioning did not work in it. It was the only one fifteen foot truck, the others was even larger, and I didn’t want to drive a huge truck. We had to reschedule our departure. But thanks to Danny, we were able to leave the next day. He solved the problem. He apologized on behalf of the company, he found us a ten foot truck as we wanted and reserved it. He was very nice, helpful and friendly. He smoothed out all the negativity from the unsuccessful at first rental and the lost day. I think the company should value employees like Danny. They not only solve problems, but also leave a good impression. Such employees are the real face of the company. Thanks a lot Danny for your help and that sunny smile you have!:)
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November 2023 by Infinite Recording
2001 Tamiami Trail East Location Truck ran well, GREAT service initially, good communication.HOWEVER.. Brakes need servicing, AND Irented the van with a 1/4 of a tank, brought it back with a quarter of a tank (after topping it off), and still got charged $30 to fill the tank back to 1/4.Not cool, will be protesting this. I have the receipt to show you that I topped off gas back to where it started.
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November 2023 by larry hartselle
Cindy was very busy, yet she took time to be patient with me and help me determine what trailer I needed to rent. It was a very nice encounter and a relief to talk to a knowledgeable associate.
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October 2023 by Adrian Little
There was a mileage discrepancy on the paperwork that had the start miles incorrect. The fuel level was also incorrect.I was in a hurry and did not check these before I left and to be honest it did not occur to me at the time that this computer generated info could be anything but accurate.As a result I was charged for 100 miles when I drove 34 and was charged for 11 gallons of gas when I used 2.It was after hours when the vehicle was returned and i have been too busy to get back to UHaul to speak in person.Shame on me for not checking before I left and this is a learning experience but does not sit well.
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September 2023 by Marianela Medici
We had an issue with the Tow Dolly we had rented at a different location and had to come to this location to exchange the defective dolly. Alex was super helpful and we were very pleased with the service. Absolutely happy with the service and helpful staff at this location!
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September 2023 by Erin Kelly
Your entire staff from check in to drop off was fantastic! Helping hands and friendly smiles are always present with your crew at Davis and 41 in Naples! Please let everyone know I appreciate all their help today. Thanks again!
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September 2023 by L
Terrible experience, my truck was behind another truck and it was like pulling teeth trying to get someone to help me. Very little gas in the tank and less than what the contract said and they knew I was driving at least 200 miles that day. Manager Jorge/George was very rude to me when I called in to talk about my experience. Paid almost $400 just to be treated so bad.
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August 2023 by Michael Robertson
Terrible experience. I was charged an additional $47 for gas even though I returned the truck with the same amount as fuel as when I picked it up. I was told the manager would not even listen to the issue. Will never rent from Uhaul again.
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July 2023 by Bill Holderby
Rose Cosme is the best. I was screwed over by Budget, as I had reserved a large truck and they did not have it available nor did they let me know. I had 8 people I would have had to contact to change dates and times because of Budget. I went over to UHaul and Rose saved my situation, reduced my blood pressure and frustration to nil, and I was good to go. She did an excellent job and I highly recommend going here to UHaul vs. the other company. And it was less then had I gone with the other company too. What's not to love about this company?
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July 2023 by Simon Hunt
Booked a trailer pickup for first thing AM, arrived to be told they only had one and had a bad tire, and they couldn't swap a tire from another trailer. Asked what could be done to be told "I'm not sure what to tell you.." - Had to rent from another location 45miles away. 2 hour job turns into 5 hours.... Avoid if time is important to you.
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May 2023 by Frank F.
The staff at this location were very patient and understanding. They took their time helping us with selecting the correct truck and with assistance for moving supplies.When we picked up the truck, the Staff were very professional and courteous and explained everything to us completely. We were able to complete our drive to another state without any issues and safely arrived.I would highly recommend this location.
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May 2023 by F&K Finch
The staff at this location were very patient and understanding. They took their time helping us with selecting the correct truck and with assistance for moving supplies.When we picked up the truck, the Staff were very professional and courteous and explained everything to us completely. We were able to complete our drive to another state without any issues and safely arrived.I would highly recommend this location.
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April 2023 by Garry Wheeler
Took 45 minutes to pick up my truck even though I had checked in online. I asked about the pads and dolly that I had reserved and the guy told me they are only availableon a first come first served basis. When I expressed my frustration, the guy says "do you want the truck or should I rent it to someone else"? Just an awful experience all around! I will never go back.
