-
January 2024 by Arthur Moore
I RARELY write reviews but feel the necessity to share my recent experience at this store. This 3 stars is because I can't fault the tire installation but would give 0 stars for honesty and service.I had a tire blowout and had my vehicle towed to this location as I have been using them for many years, over 10 different vehicles 10+ years. Mostly tires and oil changes they once even installed an exhaust I had purchased online. Everything to this point led me to believe there would be no issue with this service.First they had tires in stock, a Chinese brand but rather than wait for a 'name brand' I relied on guy at counters recommendation they were good tires - they appear to be so so I have no complaint there.I brought it in on a Saturday morning and it was on lift before my wife even picked me up and was told 'a couple of hours'. By 4:45 I had not received a call so I called them and was told it was done - no mention of anything needed at that time.It was too late to get it so I got dropped off the following afternoon and was asked 'did I not get the call' - I had not received any call and the same counter guy tells me by brakes are 'metal on metal' so much so he doesn't want to let me leave. I asked - rotors bad too and he said yes it all needed to be replaced and gave me a quote for 4 rotors and pads replacement. I told him I would drive it home and park it while I figured out what I was going to do.I haven't owned vehicle long but it was in a limo fleet previously and thought it odd maintenance would be let go that long, but I brought it home and parked it as I said.I then went to take a pair of shoes and socks of passenger floor and noticed they were soaked, as was the carpet and a rag in door pocket too - someone had left window open, that Saturday was 3-4" of rain so the seat and dash must have also got soaked but they wiped that down and never mentioned anything, I suspect that's why I didn't get call after 'a couple of hours' as they hoped it would dry out - I mean who does that, if I hadn't noticed and put damp rid on floor while I parked the vehicle it may have taken ages to dry and got musty and mildewy too.But the even worse dishonesty was the 'need all 4 brakes and rotors'. Rather than have it looked at again I figured even if he was 'exaggerating' I would do a full brake job anyway, so I ordered rotors and pads and the following weekend pulled the front into my garage to replace the front brakes. The rotors looked really good but i continued taking it apart and when I pulled the pads they were virtually brand new. I was not a little annoyed at this point as I had difficulty removing wheels because they had over tightened nuts (imagine no torque wrench was used at all). I put it all back together and thought let me just be sure and pull the back wheel and see. This time the pad was fairly worn down, but again rotor in great shape, so I ended up replacing just rear pads, I now have rotors and front pads in storage for who knows how long until I need them.Had I agreed they would have replaced 4 perfectly good rotors and 2 virtually new pads - or maybe they would have just done back pads and charged me for all the work regardless, either way they were ready and willing to charge me over $1200 for work that wasn't required.I'm annoyed I bought the full tire warranty but if I ever do have an issue I will never bring it to this store and go to another branch instead.I feel thoroughly disgusted that they were looking to do this and annoyed I spent a bunch of money on parts I didn't need, but at least I still have the parts and am not out $1200.I don't know if this is the new 'company culture' but if it is steer clear of Tuffy now Mavis or at least the Vanderbilt store.
-
January 2024 by Katherine Mendez
I went into the shop to get a wheel alignment. I waited there for 5+ hours and called several times to see if they had finished with my car. When they were finally “finished” with my car, they replaced my battery with a new one. Supposedly my battery had died on the rack and instead of discussing it with me beforehand, they removed my old battery and tried to make me pay for a new one. When they had called me about how they replaced my battery. I told them to immediately put on my old battery because I have not had problems with it before. When I got to the shop, my car battery had been changed to the old one. I turned on my car and it was perfectly fine. They just wanted my money.
-
January 2024 by Alysha Shaw
DO NOT under any circumstances bring your vehicle to this business. Seven weeks ago I had four new tires put on my car. Luckily, I took pictures of my wheels before my appointment because they were significantly scratched during the tire replacement and balancing process. I immediately brought this up to the store manager and he agreed that they had been damaged during my appointment. Seven weeks later, I’m still waiting for my wheels to be replaced. The store manager is rarely at work and has stopped responding to any of my attempts to communicate with him. I had a confirmed appointment this morning to have them replaced and after waiting for an hour and a half I was told they don’t even have my wheels in yet. I have never had such a bad experience at any other business in Naples. What a disappointment. Don’t waste your money.UPDATE 1/3/23: nine weeks later I got four new wheels put on my car. It was a very long process which I certainly wish I didn’t have to deal with, but I am grateful the store manager was eventually able to get approval from upper management to do the right thing and get my wheels replaced. I never heard from the district manager despite multiple voicemails and contacting their consumer solutions department twice. In the end, it was the store manager who was able to get them replaced.
-
January 2024 by Stu Gipson
Went to Tuffy’s on Vanderbilt to have them check my battery which I thought was faulty. Tech checked it out and told me “no charge”. I tried to pay him and he wouldn’t accept. Wow, what business does that??. Jonathan is the manager, and I have been back for a couple other things. Fair prices, good communication, and they have good rapport with the customers. I recommend.
-
January 2024 by Baburao Lad
Highly recommend! I had a flat and they changed it out for me very quickly. David was extremely helpful and kind . Prices are good as well, definitely will come back if I have any future car troubles!
-
December 2023 by Wil E (wil)
Our car got a flat tire, we were lucky we could walked in since didn't have an appointment. These guys ( John and Joe) were excellent, they explained to me how they would properly repair the tire and how they make sure what they do is correct, they advise me to get a new tire since it already had two more patches. I am really happy I came to this facility. I recommend it.
-
December 2023 by Naples Shopper (NaplesShopper)
Had a completely flat tire (not patchable btw!) on a Saturday afternoon. Called Tuffy who said bring it over (rare for around here!). They looked at it and gave me an estimate right away. My new was on my vehicle in about an hour. Really great guys and really helpful!!! I’ll definitely ? be back with all 3 cars!!!
-
December 2023 by Jazmin Sokolowski
Highly recommend! I had a flat and they changed it out for me very quickly. Super helpful and they let you know exactly what’s going on. Prices are good as well, definitely will come back if I have any future car troubles!
-
November 2023 by Zach Mersch
Buyer Beware: this is no longer Tuffy and the customer service they were known for is gone.? Shady, not one employee is in a uniform, all in black t-shirts.? All the tuffy branding has been removed on the inside but has not been replaced with the new companies name etc.? all tuffy branding is still on the outside of the buildingThey had our vehicle for 8.5 hours and did not get what we wanted done. Upon drop off the front desk took the keys, said it would be 2 hours. I said, no worries I’ll be back after 2pm- great. Come in at 4:30 and our vehicle never was serviced. “Sorry, we got busy” and we can’t get it done today. A simple courtesy call or email would have been nice.
-
November 2023 by Eugene L.
Bad service and rude customer care. Refused to install my own tires and insisted I bought from them.
-
November 2023 by Tom Ciufo
Excellent service and value, the price of repair for my car could not be beat. Very professional staff and the quality of work was top notch. I highly recommend this Tuffy Tire location, very pleased with the results! Tom C.
-
October 2023 by kista.michele martinez
Just had the best experience at TUFFY of of Vanderbilt! Jonathan was so pleasant and helpful! I witnessed him deal with customers including myself with a smile and great humor! He was super helpful in explaining and helping with fixing my brakes! Awesome employee! Thank you!
-
October 2023 by Todd S.
PLEASE do not waste your time or money here. Thye do not respect customer's time or cleanliness of vehicles. Absolutely disgusting.
-
September 2023 by Elijah Fonseca
Johnathan and Joe were really helpful and supportive. 10/10 service for this shop. I had to get my headlight changed and they were helpful enough to help unlike other shops around Naples. If your looking for an Auto shop that is honest, reliable, trustworthy and provides excellent service. THIS is the shop you have to choose. Shout out to everyone that works there as well, you guys are doing a great job!
-
September 2023 by TJ O'Connor
This location is very unorganized. I’ve scheduled multiple appointments over the last 2 years and they’ve never been able to complete the work when initially scheduled. (I should have learned, but it’s so close to my house, I wanted to give them the benefit of the doubt)I showed up this morning for a tire rotation that I scheduled with the manager, in person, last week. I got there at 8:00am (opening) for my appointment and the same guy that I scheduled my appointment with said that he doesn’t know who scheduled that, but “maybe it was corporate “. He went on to explain that his staff “doesn’t show up on time”, and that he wouldn’t recommend scheduling a rotation at opening time. HE SCHEDULED IT ?If you’re looking for seamless / easy maintenance of your car, DON’T bring it here.
