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February 2024 by Griffin V.
A quick turnaround on some necessary routine maintenance that is reasonably priced always leaves me smiling. Great services with a friendly & knowledgeable staff keeps bringing me back
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February 2024 by Jeffrey Collins
If you ever need a great bike mechanic go here and ask for Andrew. He's a pro. I crashed my bike last week and I told Andrew to do whatever it takes to make me feel safe next time I ride. Not only did he do that but when he gave me the bill I was shocked. This is Naples and you figure nothing is a good deal. Not Andrew. He said and I quote, "it's not about the money". That kind of trust is hard to find so he's my go to guy now.
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December 2023 by Randy Hohensee
Fast friendly and knowledgeable.
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August 2023 by Randy M.
My Giant Trance X EMTB was out of commission, It would not turn on . I called The Bike Route in Naples for help. They took it in right away and had it repaired the next day. Their tech Andrew did a fantastic job on my bike and I will definitely go back for service if and when needed. Their shop is very nice with state of the art equipment and very clean. The best bike shop in Southwest Florida. Highly recommended for service and sales. Thanks again , Randy
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July 2023 by Mike S.
This is a great place to buy, rent, and service a bicycle. They have a great selection of new bikes, but I love to rent bikes when we are in Naples. The rentals are of good quality, and the rates are reasonable. The staff is always super friendly and helpful.
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July 2023 by Michael Wobbe
Everytime I go to the bike route they're super kind people that work there and they're extremely knowledgeable about their business. Super reliable people and plenty of items to choose from. Their service tech area is very responsive and timely with the repairs that I've had done there.
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February 2023 by Michael Muñoz
I've had years of great experiences at The Bike Route. I sadly purchased my first true road bike elsewhere and didn't receive the customer services they give here at the Bike Route. But all my maintenance and repairs are 100% taken care by great mechs and a more than reasonable price.My next bike will be from these guys.One example: Recently while out riding I had a shifting issue and of course I had a race in 2 days ! Took it before closing to the Bike Route Thursday late and had it repaired by Saturday morning and cost less than I imagined.Great communication and service . Shout out to Andrew !
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February 2023 by Carol L
Great bike shop. Helped me get new rack on the bike installed in minutes!! Best place around!
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February 2023 by Michael M.
I've had years of great experiences at The Bike Route. I sadly purchased my first true road bike elsewhere and didn't receive the customer services they give here at the Bike Route. But all my maintenance and repairs are 100% taken care by great mechs and a more than reasonable price. My next bike will be from these guys. One example: Recently while out riding I had a shifting issue and of course I had a race in 2 days ! Took it before closing to the Bike Route Thursday late and had it repaired by Saturday morning and cost less than I imagined. Great communication and service . Shout out to Andrew !
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January 2023 by Pete Lytle
I’m traveling and had a problem with my wheel. All the other shops said they were 1-2 weeks out. Keith fixed the wheel and amazingly had the right part in stock. The service department is top notch.
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November 2022 by Acorn Advisors
Just setting up my bike in Florida and found The Bike Route because they service Liv. The service and sales teams are excellent, both for new and experienced cyclists. This is excellent full-service shop, not a beach-bike rental type place.
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November 2022 by Jim “Jim” O'Leary
This past weekend I purchased a mountain bike here. As I walked in I was impressed with the store. I was greeted by a really nice & super helpful young man, Marshall, who provided excellent customer service. The team of people here run a first class operation, fully stocked inventory, with good selection and biking enthusiasts running the place. They also kindly tuned up my old bike and it is riding better than ever. Marshall recommended some good areas to ride and connected me into the right trail map app and some potential meet up rides with other mountain bikers. It’s hard to find good service, here you have it.
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October 2022 by Tom M.
A great bike store--very knowledgeable staff and quick service. Recently I had them repair a flat tire and then stored the bike as I was going out of town. When I got back the tire was flat again. Took it back expecting a problem since the repair had been a few weeks ago. But no problem, they fixed it for free, no questions asked! That is first class service. Highly recommend this store!
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October 2022 by Daniel Tellechea
Shout out to the Bike Route in Naples, FL for consistently delivering time after time. I've purchased many bikes here and the service here is nothing short of exceptional. Shout out to Steve, Andrew, Karen and Doug.
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August 2022 by Lance Horn
Always great service from Steve, Andrew, and Keith in the Service department. Had my bike serviced and when I went to pick it up Doug(owner) went out of his way to help fix an issue I had with my Yakima e-bike rack (that I had not bought from his store)! Super job all the way around guys!! and to Karen as well!!PS: I drive by at least three other bike shops when I go to The Bike Route.