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January 2024 by Sean
Poor customer service. Was sold a phone to be shipped to me because did not have in stock. Was told I could return within 20 days. After doing some more checking later I found the phone at Best Buy for $400 less. I called TMobile to ask them to match price and they refused.Then when I went to store to return phone they informed me of the $70 re stocking fee. That was the first I had heard of that and they refused to waive that fee. I then called t mobile corporate and they did the return easily with no re stock fee. So the customer service folks at the store could have easily done the same. I would avoid t mobile and this store in particular. Call 611 and they will take care of problems this store refuses to help with.
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December 2023 by ronald mitchell
Excellent service. All questions were carefully answered by a knowledgeable employee. Customers were listed in the order they came into the store so no one could jump the queue.
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November 2023 by Anthony Sweet
Thank you Kevin !! I was paying too much for my Verizon bill & he ended up showing me a way to get the same service BUT cheaper with Tmobile !!! He also got me a new tablet for work & work phone. The workers there was a great help & everything thing i asked was answered from Kevin . Thank you again
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September 2023 by B. Doer VA
Very professional team, my son got an iPhone and he was very pleased.
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July 2023 by Treandre
I want to give a big congratulations to the men and women that help keep businesses running at this location in the Coastland Center Mall. I’ve received nothing but 5-star treatment with all my product purchases and inquiries. I strongly recommend stopping by for any of your cell, wifi, and business services. Again thank you for treating everyone who walks into your storefront like family. - Treandre
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July 2023 by Dan Johnson
Friendly and efficient staff. We have the 55+ plan and it's less expensive than Verizon or AT&T with more pluses ... free Netflix and free AAA for one year. Hard to beat.
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May 2023 by yelena frolova
Outstanding customer service! Me and my husband have had a fantastic experience with Joe and his manager last week. They help us not just to switch our provider and giving us an excellent plan, but also offering a great promotion on both phones. They really love their customers and spend time with them.
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February 2023 by B “bsanjuan” Sanchez
We went to this store to get our new iPhone14 set up and transfer the data from the iPhone SE phone. Also to transfer the data from my husband old cell to the iPhone SE. Denise was very cordial, knowledgeable and helpful in getting all our questions answered . In less than 20 minutes she did all the work and we were happy. We recommend this store for all your T-Mobile, iPhones needs.
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January 2023 by Olga Nelson
Ritch and the manager who helped us were great- Ritch was very helpful, had a great personality and was able to provide us what we needed in a timely manner.
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September 2022 by Matthew Quiles
Tina “from corporate” is no help with a side of attitude.
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October 2021 by Made besso
I was there the other day with an issue about a phone that need it to be returned and lines that need to be activateD...Chris was amazingly patient with the entire situation that took many hours, also Angel and the other girl that I can’t remember her name we’re behind cordial with me and the entire situation that they got resolved. The only reason that took that long is because they have to call their line helpers to do some changes to my account. But again the costumer service was great from all of them that, even stayed after they close patiently to finish resolving the issue. Totally recommend T- mobile and this store!
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March 2021 by Made
I was there the other day with an issue about a phone that need it to be returned and lines that need to be activateD...Chris was amazingly patient with the entire situation that took many hours, also Angel and the other girl that I can’t remember her name we’re behind cordial with me and the entire situation that they got resolved. The only reason that took that long is because they have to call their line helpers to do some changes to my account. But again the costumer service was great from all of them that, even stayed after they close patiently to finish resolving the issue. Totally recommend T- mobile and this store!
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March 2021 by Carl James
Easiest thing I’ve done. My G hookup with the 12 pro max.
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March 2021 by Priscila Cossio
Very nice and helpful employees. Ritch was very knowledgeable about the products and service. Helped me get the best deal possible. Come here for any help you need.
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September 2020 by Carla Maldonado
What I love about this place is how lovely the people can be, the took me in like if I was a baby bird in need of help. Especially an employee by the name of Adrian Avilés, he helped me when I was in the most he speaks Spanish and English so I’m case you need both he’s your man. But all in all this place made me feel at home so I truly recommend to come on over if you’re in need of getting the latest iPhone or any other services you need.
