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January 2024 by NBS Painting services
Good place
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November 2023 by Sam
Great company. They offer a great selection of products and the sales team really makes you feel taken care of. I highly recommend Michael Jordan especially. If there's ever an issue with an order, they take care of it. We have accounts elsewhere in the area but they do things right here.
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November 2023 by Eric Caceres
Being a woodworker, I'd expect better customer service so that they could get more business from me. But they're overpriced. Even with five people at the counter no one said hello.
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August 2023 by Anastasiya Bazalyuk
We found the best quality products with Smith & DeShields and an incredibly helpful team. Our order was delivered on time and we had a wonderful customer service experience. Will definitely return with our next project!
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June 2023 by Linda Bancroft
I had the pleasure of working with Michael Jordan recently at Smith & DeShields in Naples, FL. He provided excellent customer service! He was very knowledgeable and offered great recommendations for the right type, size and color cabinet pulls for my new kitchen. He was very responsive on email and phone calls, and made the whole process stress free! Per his recommendation I ordered EMTEK Select - Black and brass Knurled pulls. They are stunning and great quality. I couldn't be happier with the hardware.
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June 2023 by I Fish
I'm going to revise my review. It appears there is some discrepancy on what I thought I heard and what the salesperson claims they said about lead time. Using the lead time they claim, we're still a week or two past it. I can understand a delay. But a little communication would prevent a lot of angst. I'll comment in the quality when the doors are delivered.
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May 2023 by Robert Wilson
After Hurricane Ian, homeowners needing repairs turned to Smith & DeShields for moldings, doors, and more. Their selection is wide-ranging, with quality choices...BUT the reason we are writing this review is to recognize and thank their exceptional Sales Consultant Mark Mitchell in the Naples showroom. His kind, knowledgable, service-oriented approach was invaluable to us as we worked through the products we needed to restore our home. We have since referred our friends to Mark personally for his expertise regarding the information and support they needed from Smith & DeShields. He is excellent!
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May 2023 by Caitlin Schrand
We had a great experience with Smith & DeShields. We worked with Mark Mitchell and he was absolutely wonderful. He was very responsive and was able to answer any questions we had along the way. I would recommend Mark and Smith & DeShields to everyone.
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April 2023 by Susan Beach
Just wanted to share a bit about Tim Piscitelli. He helped me with a small project and gave me all the attention and information that I am sure he would give someone for a huge project. I could not have made the decisions about my cabinet hardware without him! I have always chosen S and D over the "big box" stores because of their stellar customer service. Tim is a true professional and a wonderful asset to the S and D team. Thanks Tim!
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March 2023 by Wayne
First time customer here. They have it all going on, positive. Met sales person on floor (Pat P) for first time and I was overwhelmed with door and trim choices. Ultimately I asked if he would come to house. He did willingly and promptly. Got all the LH RH stuff straightened out. Order was shipped complete and on time frame suggested. I love the quality door he suggested. Driver helpful unloading too. Great job by all! Recommend.
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March 2023 by Jim Craft
With so much selection, it can be daunting. We worked with Tim Piscatelli to select cabinet hardware when redoing our kitchen. He steered us to the hardware that exactly matched our vision and it was a cost effective choice as well. Great experience all around.
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February 2023 by Scott Berger
First time stopping in the showroom. Tons of hardware options on display. Super busy but once it's your turn, you get waited on personally. I appreciated the displays and service.
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February 2023 by Joe Nezi
I used Pat Purnell for the purchase of new front double doors and he was very thorough in making sure measurements for the doors were accurate, visiting multiple times to make sure he had the precise opening measurement right before placing the order. He was very responsive to calls or emails as well which unfortunately is rare todayHe also recommended Northall contracting do the installation who was great. It was easy to schedule an appointment with them, they consistently communicated, showed up on time, and did a great job with the installation.If you are considering a project that will require a product from Smith and DeShields, or any lumber yard, I would highly recommend Pat Purnell as your sales person.
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January 2023 by Robert Harmon
Dealing with them post hurricane has been a terrible experience. We ordered interior doors, base and casing molding for an entire home mid October. The entire order was paid for up front. We were told 6-8 weeks for the door portion. We have called , went into the store and emailed numerous times. Usually with no response from them at all. No one can or will even let us know when anything will be ready. When we asked to speak to our salesperson we were told they can’t guarantee he will respond. Apparently no one else in the company can answer when we will get our materials. It has now been 12 weeks since we ordered. Still no date in sight.
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January 2023 by Donn York
We initially had a negative impression of Smith & DeShields because our quote got lost in the shuffle during a very hectic post-Hurricane Ian period. But Cyndi reached out to us and got us back on track and Pat was super helpful through the process. We ended up getting Emtek brushed nickel handles to replace our old polished brass ones and are very happy with the result. Both Cyndi and Pat really went all out to earn our business and we were very happy that we did this project with their help. Every business has an occasional hiccup, especially during very busy times, but it's clear that every customer is important to Smith & DeShields and they certainly went out of their way to rectify things. Thank you both!
