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November 2023 by Jennifer Pantoja
My sister and mother went in on October 22, 2023 at 5pm to restock on some makeup items they needed. Once they were about to check out, my sister had checked everything was ok before she purchased anything. She realized that the powdered blush she had grabbed had been damaged with (someone had previously picked at it, maybe to have tested it out)She went to the check out to inform the workers and stood there for a bit and they were talking AND on their phones. Then finally they said “yeah?” And my sister had explained to them the item that had been used and they looked at each other and looked at my sister with a terrible attitude. My sister was not asking for anything but just informing the workers so they don’t sell that damaged item to the next person. Yet they didn’t care and their behavior was off putting. Sephora should reconsider having workers there who don’t care about customer service or should help them manager this kind of situation a lot better. To prevent a bad review in the future. It was a red hair woman and a tall blonde with bangs.
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November 2023 by Parish McConnell
have bought several bottles of men's cologne at this location and while the staff was always friendly and helpful the stores (Sephora) men's cologne section is horrible. 80% of the cologne is missing and the displays are filthy. i now go to the main location at Waterside Shops. Sephora and Kohl's should be ashamed of this location !
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August 2023 by DeAnna B.
I was initially excited that Sephora opened a location in Kohl’s closer to my house but if the customer service will be the same of what I received the other day I will gladly DRIVE OUT OF MY WAY to the flagship store.When I walked in no one knowledge our presence and then when I requested help, I was treated like I was an annoyance. I appalled! I asked for the manager and she informed she was the manager! Ha!The Naples Kohl’s location was extremely unprofessional and not fairly courteous to their customers.I will not be returning and would not recommend this location.Take my word and take the drive to the Waterside location.
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August 2023 by NaShara W C
I was shopping this Sephora Kohl’s location and I overheard the manager, Jade, talking badly about one of their employees. Not only was there gossiping from the manager going on throughout my shopping experience, there was a complete lack of customer service as well. Unfortunately, I didn’t end up buying anything at this Sephora location because of this behavior. Based on this experience, I won’t be returning to that Sephora. If I’m spending this much money on beauty products, there should be a standard level of service and care on how they treat customers AND employees.
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August 2023 by michelle
This location is ?️. I wouldn’t recommend going here..and I normally am not the one to write reviews at all. But this was horrible customer service. And a horrible experience for it being my first time at at this location. No one was there to help me, or look for any of the items. I won’t shop at this Sephora again.
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June 2023 by Maria C Gonzalez
They have a lot of name brands. Good selection and easy to shop around.
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February 2023 by kc kc
Dynna was exceptional. I was looking for some guidance regarding a Bronzer or something. I was a mess, my Boyfriend died recently and she was patient and kind...non-judgmental...offered me a hug and I felt less insure thanks to her. I will be back to see her again, thank you Dynna.