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January 2024 by Miley Rodriguez
The assistance provided is insufficient. After being on hold for over an hour, they disconnect the call. Upon redialing, they remain unavailable, leaving you on hold once more. Pharmacist Amy avoids work, contradicting the expected role of pharmacists who are meant to offer information, not reject patients.
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June 2023 by Libby Barrick
My husband went to get a prescription at Publix. It is a common drug that I’m sure is dispensed regularly. The deductible on his insurance was not met, so the cost was much higher than GoodRx or any other accepted drug discount program. He did not know to ask for a discount program, and instead of the cashier digging into this to see if he could get a better price they charged him the higher ins price. Many pharmacies I’ve been to in the past really try and help the customer obtain the best price in a situation like this. I’m sure it was obvious on this drug he was getting ripped off by the ins price quoted. I guess the idea of helping people is not part of the Publix mission statement.
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October 2022 by Margaret F.
My new favy !! I'm from ShopRite land in New Jersey and Publix satisfies my grocery store niche.. and then some.
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June 2022 by Blake Guillory
If you get Erette making your sub just leave and go somewhere else. Went twice and each time the sub took 15 minutes to make. Nobody is this slow without it being intentional.
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June 2022 by Mr V.
They need to hire more people that want to work. Long waits in the deli area. Produce is worst Walmart garbage.
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May 2021 by F U.
I must compliment the management at this store. The store manager, Mike, has worked hard to ensure that the customers are happy to shop at this store location. I have to tell you that the employees are very helpful and friendly to the customers. I need to give kudos to the meat manager, Chris, who gives top notch customer service. He is always friendly and asks if there is anything at all he can help you with and is very courteous. The store is clean and you feel at home because of the service provided by the employees and managers. I have to say that I went to the Davis Blvd. location and the service was terrible and not very clean compared to this store location. This is my go to store when I shop at a Publix. Kudos to 811! Rose
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September 2020 by Sheri Barragan
Manager does NOT enforce wearing a mask in their store
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June 2020 by Lola Komisin Mason
Nice, helpful employees. Nice store. They advertise special one hour shopping from 7:00 a.m. to 8:00 a.m. for senior citizens wearing masks due to covid 19. Being in my 70's and with covid spiking in Florida (4000 new cases in 24 hours) I appreciate this one hour shopping as it is the only time I go out. However when I shopped there this morning at 7:15, they permitted a young family without masks to shop. If Costco can prohibit those who refuse to wear a mask, why can't Publix? And what does it say about the family who obviously have no regard for our senior citizens?
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February 2020 by Doug Peterson
Totally disorganized. Never correct on the refills.
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January 2020 by Alyssa Weis
I live in Nashville and my dad lives in Naples but I wanted to make sure he had a birthday cake for his birthday today so I called up the lakes village store to see if they could help me out. It was super last minute and I was sure it would be a long shot but the store manager Mike and the bakery manager Anthony made it happen!! Thank you so much to the helpful staff at Publix for helping make my dads birthday special all the way from Tennessee
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January 2020 by Alyssa Michelle Goodman
I live in Nashville and my dad lives in Naples but I wanted to make sure he had a birthday cake for his birthday today so I called up the lakes village store to see if they could help me out. It was super last minute and I was sure it would be a long shot but the store manager Mike and the bakery manager Anthony made it happen!! Thank you so much to the helpful staff at Publix for helping make my dads birthday special all the way from Tennessee?
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December 2018 by Mary R.
Something is not right.Numerous times I have found my purchase "not fresh" or just plain "bad" even when the purchase has not yet reached a "sell by date". My latest purchase involved our Christmas Turkey, frozen broad breast. I always buy Butterball, however the size I wanted was only available in the "Publix" brand turkey. Absolutely the worst turkey I have ever purchased, anywhere, any brand. I found the bird to have stuffed under the skin, handsful of white fat, disgusting and deceptive. It was also necessary to cut off about 6 inches of the ugly neck skin with more fat under it. After roasting the bird, the roasting pan was almost overflowing with grease, not juices. I poured off all the fat and roasted for another 40 minutes, again the roasting pan was full of grease. The skin over the breast was very thick and hard to carve. After the initial serving, I simply wrapped up the bird and threw everything away, a 24pound turkey for 5 adults should have yielded some left-overs. This turkey was $.20 less per pound than the Butterball, had it been free, it still would have been a waste of time and money, other than the valuable lesson I learned to never, ever buy Publix brand and try to buy meat and produce elsewhere, as well as beware of their BOGO policy where you will find the price of the item to be much higher than other stores to begin with.
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October 2018 by Joe S.
This place needs to hire a manager who can fire the existing deli staff and hire people who like to wait on customers. I don't know one person in my community who feel the deli staff at either Publix's on Collier are any good at servicing the public. What you will find is several deli staff stationed at the sandwich area ( with one or two customers), another few who are at the deli, but doing some clean up or prep work and then one staff person cutting cold cuts with a dozen customers waiting. I truly believe the workers there see the crowd out of the corner of their eye and pretend not to see you and do some other task just to avoind waiting on you. THEY JUST DON'T LIKE to WAIT ON CUSTOMERS and do everything in their power to avoid doing so. Rather than pay them on an hourly basis you should pay them on how many customers they serve each day
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January 2018 by Mark Barnett
One of the best Publix! Doesn't seem to matter how many cars are in the parking lot, check out is always fast and friendly! Great for quick shopping!
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October 2017 by Kelly Gee
Very helpful, good service.
