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March 2024 by Terri P.
Okay, there are 7 people behind the deli counter on an early morning and at least 14 people waiting and they only have 2 people waiting on customers???? Their customer service is going way down lately!!!
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February 2024 by Cindy R.
This is a great Publix! Friendly staff, great selection, the deli counter is conveniently located at the front right of the store, so easy to pop in and get a fresh made sub. A little bit of a different layout than most stores, but easy to navigate. It's big, and has lots of natural light, which I find delightful when shopping mid morning. The store is always clean and well stocked. Good parking, it obviously can get really busy during peak hours, but that's all stores.
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February 2024 by Mike G.
This Publix location is pretty bad. Customer service at this store used to be so good ten years ago, now it barely exists. Often times employees are hard to find or cashiers will checkout your purchases without saying a single word. Not a hello, not even tell you your total! You just have to read the screen on the little card machine. And forget about going to the deli counter or ordering a sandwich unless you have all afternoon to wait. They have one speed and it's super slow, no matter how many people are in line. They clearly do not care at all. Worst part for me is this store is right near my house but, I will gladly drive further away to go to the Publix on Davis instead, where shopping is much nicer. I can only assume its because they have a different store manager who knows how to do his job.
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February 2024 by Mikayla M.
If you want a pub sub or anything from the deli make sure you are ready to wait in line for forever. Horrible customer service here and they will 100% take forever to do anything for you in the deli.
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August 2023 by Colleen C.
This is a very large Publix in the Berkshire Commons on Radio Rd. They have an amazing variety of food and household items to choose from. It has tons of space in the aisles so it is not super crazy. The parking lot is a little crazy. There is a lobster place in this plaza on the corner. The service is exceptional just like all of the Publix locations I've been to so far in Florida. It is across from ALDI.
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March 2023 by Aidan W.
Don't ever try to use the deli at this Publix location. Ordered online on 4 desperate occasions and not once have they had it ready.. we started showing up 15 minutes later than our order time to give them a chance and they still fail. 10/10 don't recommend.
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October 2022 by Dorothy G.
I have been using Berkshire Publix for over 20 yrs. I have in the past year avoided it if possible. Mainly the Deli Dept has went downhill for past two years. Whether there is a line there or not and 2-3 employees behind the counter the wait is easily 20-25 minutes. 1 employee waits on you and the others are doing call on line orders. They will not make eye contact with you and some are speaking creole while ignoring you. Outrageous, managers aware but nothing improves. What a shame.
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September 2022 by Minerva M.
What a treat is to walk into this beauty! it reminds me of what a Publix on a regular day back in the days used to be in Miami. nice big scene displays, well stocked organized isles, beautiful displays and cashiers waiting for you at the end of the register ready to great you :)))
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August 2022 by Jim Grant
every Sandwich I get that is in there sandwich section they only put a little tiny bit of lettuce on and even then the lettuce is wilted I go to 7-Eleven I can get a good turkey sandwich and the lettuce is separate from the sandwich so it doesn't get wilted
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May 2022 by Becky L. Brooks
Great cake! Delicious! ❤ Happy Memorial Day! ?
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May 2022 by Cecilia Vera Waite
amazing staff deli subs are delicious
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November 2021 by Debbie M.
This Publix needs to train their baggers how and what should be put together in bags. Similar items should be put together, ie boxed foods, frozen foods, produce, meats, etc. Once again today the bagger put meats with juices in with boxed goods and chips in with 32oz broth containers. No I don't want crumbled chips.
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July 2021 by Mary W.
I love this Publix and I don't understand all the bad reviews. Sure you have to wait sometimes at the deli, but it is like that everywhere and I have always been treated with respect when ever I shop there. I love the online ordering and 9 out of 10 times it's ready. All the other departments have been extremely helpful. Thank you to all the employees during this very stressful time. Also, the pharmacy is great, I needed a medication ASAP for my asthma and Walgreens was out, so I went to Publix, they transferred the prescription and saved the day!
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March 2021 by Amanda P.
Store #410 Berkshire Lakes in Naples Florida officially ruined my anniversary. I placed 2 online orders yesterday before 10:30am for a charcuterie board box and a sandwich platter to be done today by 6:00pm. I had planned a cheesy (no pun intended) romantic evening on the beach to watch the sunset with my husband. I gave Publix well over 24 hours to prepare my platter and when I show up today to pick it up the lady said "oh! Well, we don't have your order." I immediately panicked thinking it was my mistake. Maybe I ordered it to the wrong Publix. I check my email confirmation and showed the lady asking "this is Berkshire Commons right?" And she confirmed that it was. So I asked how could it be they didn't have my order. She asks me to hold on and goes to the back. Then she proceeds to come back out and starts gathering all the ingredients to what I ordered. I couldn't wait. I still had to go home and handle stuff there before rushing to the beach to catch a sunset. There was no way I would've made it time waiting for her to make everything I ordered that Publix specifically asks for 24 hour notice for. So instead of eating dinner, drinking wine and watching the sunset with my awesome husband I'll be doing the normal going out to dinner at a local restaurant because Publix couldn't get their sh*t straight and have my ordered ready for me to pick up! Needless to say I'm really upset. Ps order numbers for reference are 410-7666 and 410-7667.
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February 2021 by Janet R.
Was at the same Publix again all of February. At the deli counter twice. Still extremely long waits even when there are only a couple people. Great sandwich meat but give yourself an extra half hour if you need to stop here. The rest of the store is good and all the people are nice