I wish I had read these reviews prior to my purchase. Not one thing has gone correctly, we are still waiting for items that we have paid for but can’t be found and customer service in person and online is not helpful in the least. I am too frustrated now to write more but suffice it to say—don’t buy from Pottery Barn.
February 2023
What has happened to the Naples store? We have had the worst experience. Ordered table and chairs only to have them cancelled a week before delivery. Now have reordered and is looking like delays. On top of this, no one answers the phone. Very disappointed for a company that we have spent much money at over the years.
January 2023
Do not purchase items from Pottery Barn, you cannot return items even if they are damaged. Read the reviews and find another place to shop! I ordered an item and it was not eligible for return. Do you yourself a favor and find another place to find your item. And absolutely do not go to the stores, absolutely zero customer... read full comment
