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March 2024 by Planned Parenthood
I came to the store last night to get my childrenfood and after what I seen I will not be returning, there were 2 giant rats hanging out one outside the back door and one inside the building. Disgusting, pretty sure that's a health hazard.... also for some reason when I entered I smelled Marijuana strong like I was getting hot boxed...... were they cooking marijuana in the oven? I ignored it and waited to be greeted and then I seen the rat run across the floor in the back area and my gut told me to leave immediately... someone should address these issues I didn't feel like this place was safe for my kids to eat.... giving papa John's a bad reputation. FYI I never got greeted or seen a employee.
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January 2024 by Juan carlos Hernandez Gonzalez
I work for DoorDash and today an employee treated me with vulgar words and attacked me, she shaved a pencil with which I was going to sign for the delivery, she hurt my hand and treated me
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January 2024 by Abdulla Al-Abbadi
“Clean” + “Nice people” are missing.
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January 2024 by Cody Burris
Ordered a pizza online on their app, tipped 20% like normal before the pizza even got delivered. Huge mistake. Quoted me a 45 minute delivery time, I was okay with even up to an hour. 2 hours later and I still haven’t received my pizza and there is no way to change my tip amount. Pretty miserable experience.
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January 2024 by Ocean Eye
Terrible, hostile, customer service. Feel free to try any pizza other than this one. Not ADA friendly.
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November 2023 by Kathryn Crawford
Picking up a door dash order and the order was not prepared. The employees were discussing money missing from the drawer. Alot of cussing from employees.
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November 2023 by Genna Brugal
I would give them zero stars if I could. Ordered two pizzas delivery and finally received them after 2 hours and 20 minutes. Not worth the money or the wait.
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November 2023 by truth teller
Some of these reviews are ridiculous do people proof read the things they write out of anger cause they choose to be starving an ordered food from a National chain restaurant it’s
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November 2023 by Doug R.
Arrived cold. Very expensive pizza. Great place to avoid. Way better options in the area.
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November 2023 by Pete M.
I would give them a zero if it were available. Worst customer service in Naples. That says a lot. NEVER EVER purchase ANY card with A Papa John's deal on it. The Naples locations will not honor them, even if they were sold here. Complete clowns manage the Pine Ridge location. Never again.
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October 2023 by Cammy Rose
The whole store smelt like marijuana!!! I didn't even want me kids in there. The woman jess was rude and just nasty to us. And I think his name was DJ on the phone is phone. They both seemed like they didn't want to work. Oh and he went to the restroom and never washed his hand.
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October 2023 by Kristi Schmidt
Terrible customer service. My order was never delivered. When I tried to call the driver, he didn't speak any English. I called Papa John's to reorder and she made it sound like it was my fault. Very disgruntled.
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September 2023 by Cindy Killian
Horrible toppings weren't even melted had to buy a large only wanted a small because it was Hawaiian this pizza was the worst pizza I ever had in my life an I ordered a lot of pizzas in my life time
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July 2023 by jane gloth
No delivery during the day ? Tapppin I tried ordering with cash and card and my orders were both cancelled bc they don’t have staff. Smh I tried to call the store and they did not seem to care
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July 2023 by Bam Bam
Ok When you call in.. You aren't talking to them and they did a HORRIBLE job and told me $41.. When I questioned I was stuck on hold for ever.Now the great part! I went into the location and thank you so much 7/1/23 at 4pm for the great service I recieved, food presentation and preparation, speed, and she got the price right!!I should have tipped even more if I would have opened the boxes. Perhaps open them in front of the client then seal them.. I would have atleast given 5 to 10% more.Either way.. AWESOME job and the Mrs and me six year old and silently eating with smiles on their faces!
