-
January 2024 by Erin & Jeffrey Warren
My experience at this Pak Mail establishment was appalling.I had 5 pieces of simple standard envelope mail that needed to be post marked with the date and dropped in the mail. The owner tried to justify charging me over $10 per piece of mail to have the date on the envelope with tracking and I responded accordingly, letting the owner know that I did not need tracking and only needed postage with the date on each envelope.In no way would I pay $10/piece of mail for 5 standard envelopes when it cost anywhere between $1.15 - $2.35 at the post office.After I expressed my need for the date to be on all of my envelopes for the second or third time, The owner responded with "fine", and proceeded to tell me it would cost over $4.00/envelope with the date to be on the label.Even though this was still over-priced (I do understand inflating prices to make a profit, however this place is price gouging), I paid the price for convenience and peace of mind that my envelopes would be off in the mail on time with the date posted on each envelope.After taking my payment, I asked to check my envelopes to make sure the date was on the label. Low-and behold there was no date on the label. No information at all actually. I asked him where the date was and he told me the date was on my receipt. The receipt didn't specify what the mail was or where it was going within the US (no information at all).Longer story short, the owner continuously argued with me and disregarded my needs as a customer. He kept repeating to me how he knows best and what I said I needed did not matter.I asked for all my envelopes back that I had paid the postage for so I could take them to the post office to get post marked with the date the following day and the owner still argued with me over getting my mail back from him.I will never return to this place. The owner/family working are rude, argumentative and do not care what your needs are as they supposedly know best overall and could care less about helping their customers.I will not support local businesses that do not value their customers as there are plenty of other local businesses/business owners that take pride in helping anyone who walks through their door.
-
January 2024 by Steph Walker
Rude, lazy, condescending! Will not give receipts! Clearly uneducated on shipping protocols!
-
January 2024 by Tim Schofield
This business is a rip off. I paid for maximum PO Box service, unlimited so they said.I cancelled in December, still got charged, also called to cancel, and was hung up on. Just got charged again for January! We are disputing with our credit card company but you need to stay away!!!!
-
January 2024 by Tim ..
Absolutely not legitimate. We have called and emailed to cancel, they continue to bill us. billed us weekly for an unlimited service.We have disputed with the credit card company and still get billed.Do not use them- Terrible Customer Care.
-
November 2023 by Alexa Rae
Bad business.. went to the East Naples location this morning to have papers notarized and was told by the girl working that the notary (who is the owner) wouldn't be at this location until the afternoon. She gave me a business card and told me he was currently working at the other location. I called both numbers on the business card. No answer to the first number, and second number doesn't even work. Drove 15 minutes to the location on Sandpiper anyways. The girl working at this location was on a personal call and super unprofessional. The owner wasn't available here either. She called him while I was there and then said he wouldn't be in until 2-3 pm. Why do you advertise notary but aren't available normal business hours? And your employees don't know how to communicate? If anyone is looking, the UPS store in East Naples has a notary M-F 10am-4pm.
-
November 2023 by Kait Weichmann
Frequently drop my packages off here and they are always very nice.
-
May 2023 by Apple S.
It's criminal to charge $3.50 per page to print. I came here because I thought this was a fedex shipping center which was false advertisement as they have some fedex services however this is privately operated and overpriced
-
April 2023 by Jane Jenkins
Had a bad experience with the ups store and went here and got great service and very helpful staff. They have my mailing/ shipping business from now on.
-
March 2023 by Robert Gelman
Awful. We were told to call on a certain day to make arrangements to pick up our furniture and ship to another city, they never returned 2 calls. We had made complicated instructions with the point of pick up, so they let a lot of people down. DO NOT USE THEM
-
January 2023 by Rachel Bailey
Not sure about the mailing service, but do not use this place for fingerprints. You’re basically paying $25 for the stamp they use on the form because they had me do the fingerprints myself with cheap ink and the prints got declined by the FBI background check as being unclear. Now I cannot work abroad at a job I really wanted as it is too late to start the process over.
-
October 2022 by Tom Taylor
Big FedEx sign. FedEx advertised on Website. But when I tried to get a FedEx envelope for a prepaid shipment, “we don’t have any.” Tried to get me to use UPS. Zero customer service.
-
September 2022 by Agustin Rocha
Nice guy at the counter was very understanding.
-
March 2022 by Deserie Drew
While my situation was a little frustrating to begin with (left items in my hotel room) Pak Mail did arrange to pickup my forgotten items. However it was not disclosed to me that there would be fee (which I understand but a little shocking when I got the bill) also not discussed with me was shipping options and prices. They just assumed that I wanted USPS which I did notI wanted Fedex or something with a tracking number. My advice would be to stay away from this company opt in for UPS or Fedex.
-
January 2022 by Faye Roberts
Had a very strange issue with a package and they stayed after closing, called me back and helped me with the issue. I cannot say Thank You enough. Great People and service!
-
November 2021 by Child of Weather
Update for this Review: they sent the Prescription do a different state, completely wrong Address on purpose…. ( LOST MY MONEY )Came to this place. to Send a Single piece of Paper prescription for my dog and they charged me 18$ when I asked for the cheapest one so I regret buying it.. I asked them if I could have a Refund right on the Spot and the lady refused to refund me and was laughing and Told me if I didn’t love my dog? That I wasn’t willing to pay 18$? HATIANS run this Store and they Will Treat You completely disrespectful.. DO NOT come to this STORE