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April 2024 by Gary kojian
They have the worst customer service. Beware don't buy sneakers there.
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February 2024 by Dave
OUTSTANDING!!!Friendly, knowledgable staff. This store does business the way it should be done! Can’t say enough good things. They took care of my issue with non-new balance shoes and did not even charge me. Awesome!
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October 2023 by Gary P.
I am seventy-nine. I ran marathons in my thirties and triathlons in my fifties. I spent my sixties talking about the fun I had in my earlier years. When I turned seventy I decided to quit talking about my past and work at making this the best time of my life. I walked a half marathon this past March and was hoping to get on track to completing a marathon this coming year, but foot pain is holding me back. I know from the past that New Balance builds a quality shoe. I received a pair that I ordered on-line, but the fit wasn't perfect. That's when I learned of this local store specializing in New Balance where I can be properly fitted. When I entered the store a busy sales person welcomed me. This was followed up by another salesperson who offered me assistance. I explained issues and what I was hoping for. From that she took me to the shoe display and showed me a range of shoes she felt would fit my needs. My feet were measured for size and she went to the stockroom. She came out with the store manager who fitted me and completed the sale. The sale comes with a 30day satisfaction guarantee, but I would need to take them off and wear them only in the house so they remain in like new condition. My feet were so happy in them that I kept them on.
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October 2023 by Virginia Fleming (Ginger)
Excellent service and great choices!
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August 2023 by Maria Sunyak
This is an over due review. My daughter rediscovered this wonderful store at the height of Covid in 2020. She had a really good time purchasing some new kicks. Soon, she had the whole family in for some new sneaks. Today, my son returned and had the same wonderful, personal service that is a standard here, gold standard. He was so pleased with his new shoes and the athletic clothes he purchased today, I needed to be sure and share my review here. All that to say, if you like great products and care about phenomenal customer experiences, you need to leave the on line shopping and big store shopping and visit the folks here! Thank you for being awesome!
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July 2023 by J G
Thrilled to have finally found someone knowledgeable about fitting my hard to fit feet. Was just in early this weekend and met AMY who was fantastic and helping me find the right size of hiking boots for my upcoming vacation. Can’t say enough about her friendliness and assistance!!
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June 2023 by Tony Rossignoli
Excellent advice and service. Go to for generally good stock as well!They stock 2E width.
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May 2023 by Liz W.
We visited this store last year and were fitted for shoes. The shoes worked out so well I returned this year. I was notified I was wearing the wrong size (that were fitted by them the last year). I had suddenly went up a half size and width, so I figured they are the size experts (first mistake), and purchased. After returning from a trip that involved allot of walking, no matter how I laced them my heel fell out. I called the store and explained my situation (to not waste a trip) and they advised me to come in and they would take a look. Well she looked and laced them differently with the same result I had (not surprised). The clerk told me that a size 9 2E (last year's fitted size) was the same as a size 9 1/2D (this year's fitted size). So, I asked why sell a size 9 1/2 to me. I was told by the clerk to contact New Balance, maybe they could help. New Balance said it was up to the store, because of the sizing. At least one good thing...I will donate the shoes and hope someone can use them. Unfortunately, we will not be returning to the store. Lots of lessons learned here!
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February 2023 by Denise N.
The perfect shoe, the perfect fit and the perfect experience every time. Thank you to Val and Amy for ensuring my feet feel great!
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February 2023 by Robert Campbell
Had a wonderful experience at New Balance Naples yesterday. Molly waited on me, and she was very knowledgeable and helpful. Tried other brands, but have come back to New Balance -- the 990 is the best shoe on the planet!
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January 2023 by Bob Casale
My first experience with New Balance shoes and shopping in this store. A perfect visit! Valarie was very helpful in not only finding out my correct size shoe, but directing me to the correct sneaker I needed. Thank you!!
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October 2022 by Mary B.
I had a great experience at Naples New Balance. I knew what I wanted and they knew what I needed! Told them I was just starting to play Pickleball and she showed me the shoes I needed. She was very friendly and knowledgeable. She sized my feet and put me in the right court shoe! I am very happy with my purchase. I loved supporting our Local Businesses! Will be back for other shoes when I need them.
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August 2022 by Denise C.
My husband and I really love our 990's and we were both due for a new pair. We stopped by to get each a pair and a lady named Amy helped us out. My shoe size was not in stock. I asked if we could order them. Amy looked to see if the warehouse had them and she helped order my size. My husband left with a nice pair of 2002. Everything went smoothly and we each got what we wanted or something similar. I usually wear a size 5.5 and got a 6. I hope they fit !
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August 2022 by John D.
Amy was awesome and very helpful. I have bought many pairs of shoes there and everyone is so polite and knowledgeable. I had to exchange a pair today and Amy was quick and efficient!
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March 2022 by DENNIS BAUMEYER
Before I went to this store, I had read the reviews of their service and products. I have to say that everything others were claiming were the absolute truth. From the time I entered the store and promptly greeted by Cindy, she asked how she could assist me. I explained exactly what I was looking for in regards to comfort and style, and she quickly had an answer. Cindy explained the features of every shoe she presented extremely well and showed to me that she really cared about my comfort of my shoes. Needless to say, she recommended the perfect fit.At the end of the transaction, I also discovered that we were both from the same hometown.I would highly recommend this store for their product knowledge, and customer service. Kudos to Cindy!!
