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January 2024 by Naiara Rementeria
Amazing experience from start to finish!!! Patti as always was so helpful and took her time explaining every single detail about every bed…. Pros and cons….We have purchased several beds from there and Patti is ALWAYS AMAZING and on point!!!!! They delivered quick and the delivery team was fast and efficient. Great team all the way around. First night with the new bed and we slept like babies!!! Thank you so much Naples Mattress for the great customer service!!! ??????
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January 2024 by Nancy Bartells
Couldn’t have asked for more personable sales reps. We first spoke to Diane, then came back and bought our new king bed from Patti. The two guys who delivered the bed were great. They even helped to move some furniture around for us. The new bed is VERY comfortable. I would definitely buy from Naples Mattress again.
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May 2023 by Peggy Knoll
Just bought a mattress last week. Patti is very knowledgeable and friendly. The bed was delivered when it was promised and they took the time to make sure we knew how to operate the lift. It was an excellent experience. We recommend it highly. Thank you Patti!
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January 2023 by Gerald P. Yerardi MS
Patti is the absolute best! Very professional, helpful, knowledgeable, and friendly! Great mattresses to chose from! Come here to buy your next mattress!!!
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November 2022 by David Z
Very friendly and helpful service from Patti. I've been having neck pain, and she basically let me take 2 different pillows home to try out free of charge. Unfortunately, neither felt right and I didn't make a purchase, but Patti still cared enough to give the name of a good pain management doctor. Thank you Patti! Great customer service!
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November 2022 by Jody Yu
Patti is phenomenonal!! She listened to what I needed and her service is beyond what I could ever expect. From the moment she greeted me, until after I bought the matress, she followed up with me to make sure everything was as I expected. It actually exceeded my expectations. The gentlemen who delivered and setup the mattresses were wonderful. Thank you so much Patti!!! I highly recommend you and your store.
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November 2022 by Patricia Quintana
Purchased a mattress over $4000. Ended up sending it back was like sleeping on a rock. You could bounce a quarter off of it. First young lady helpful. Send person we delt with this past Saturday did not properly inform us of the coast of what he was trying to sell us which would have had us paying an additional over $5000 for a king bed. We quickly declined once he presented us with the invoice. Ok so fixed that paid and went home. Note paid for a “”new mattress””! We receive a phone call about an hour or so later from Leonardo (sales guy) to tell us we could take a used (cleaned) mattress for a little less!!! Was he joking! We declined! And told him to please send us a brand new mattress as promised! Today Monday I was awakened by the guys with the truck and half asleep they brought it in, no box and when I asked where the box was they said it was on the truck. So they bright a mattress in in a plastic bag. Put it on the bed. I didn’t notice at first just left it there to “settle”. As they tell you to do. When I walked by it later I noticed stains in n the top. Shadows of stains aprox 5. Upon looking closer I saw that the sides of the bed that were the cooling foam were slightly over the edges like it had been slept on and pushed out. Other than color you couldn’t tell what firmness I had. The stains are on the top of the bed!!!! Gross!!! Looks like they attempted to clean them but failed. We called to have it replaced and I ask Leonardo what happened and so far all he keeps saying is he doesn’t “understand our order” (which he did just two days before) and he will “”get back to us “. Now we will have no bed to sleep in !!! We feel that Leonardo knew he tried to sell us a ridiculous priced set, ok fixed, then tried to tack a $500 return fee for a bed that was under warranty, and when we complained he took that off, and then called us after we left to offer us a used mattress which we declined and we feel he sent that anyway. He keeps making excuses and has yet to offer to send us the new mattress we ordered which I may add we paid the difference for. Worst service thus far in our opinions. Don’t trust this store anymore especially our sales person.
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September 2022 by Amber Frelin
Patti is wonderful at giving you exactly what you need. I have tons of back issues. Scoliosis, bulging disks etc. she found me my forever bed and I feel so much better!!!! I’m so grateful. Go in and be open and you’ll be so happy you did!
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April 2022 by S Shark
After searching multiple retail stores for new bedroom furniture and mattresses this store was recommended to us. We had the best experience purchasing a new mattress and adjustable bases at this store. Patti was knowledgeable and extremely helpful. Delivery was as promised and went smooth. And , Love our new bed. It’s the best !! Will definitely buy here again.Highly recommended!!
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April 2022 by Rhonda Borden
We love our new bed. Patti was so knowledgeable and helpful. The delivery guys were terrific and went above and beyond to help me have my bed installed! I had a great experience and highly recommend them. I also feel I got a great deal on my king size bed! It was a great experience all around which is tough to say these days
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April 2022 by Kathy Hibbard
I have worked with Patti a few times,as she helped me buy mattresses for several rooms. She knows her business and has a wonderful personality with a nice sense of humor. Great place to shop.
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March 2022 by John Hooper
Worked with Patti to find and purchase our new bed. Patti was AMAZING! So honest and knowledgeable. Gave us a super great deal and called in a favor to get our bed delivered the next day. I won't shop anywhere else again. I can't recommend her and Naples Mattress enough.
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March 2022 by Lindsey Stanley
We recently bought a mattress with Patti and will definitely be back for more mattresses. She was super friendly and knowledgeable. Would highly recommend her and Naples Mattress if you are in the market for a new mattress.
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March 2022 by Susana Molina
I went here looking for a bed for my brother who has medical problems and I received great service. The bed is awesome. My brother is very satisfied with it. The bed goes up and down with a remote control. Patti was very helpful with everything. I left that place knowing I will go back in the future for a bed for myself. Thanks Patti
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October 2021 by Sal S
We have been shopping at Naples Mattress, and working mostly with Patti since 2016 and it has always been a wonderful experience. Buying a mattress can can be a tough decision, and they have always been patient and knowledgeable, allowing us to try every mattress if we needed to. We just purchased our 6th mattress from them, and we were very happy again with the service. They even shipped a mattress to our house in NY. We highly recommend them.