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November 2023 by Richard Kaye
Kudos to the staff at MB Bonita Springs and, especially, to our salesman, Rafael Ortega. Our purchase recently of a new vehicle was easy and stress free due, in large part, to Rafael”s professional and understated sales approach. This was a “no stress” transaction which makes our purchase that much more enjoyable.
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November 2023 by Hector Roig
Mercedes of Bonita has top tier service. Adam Barton and the rest of his team really pulled through for me when I was in a tight spot and got my Sprinter back on the road. I am confident that this level of service is consistent throughout their dept.’s. I look forward to working with them for years to come.
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November 2023 by Bob Ertlmaier
Torrey Tammaro provides me with the level of service which is outstanding. He’ll bring out the shop foreman and the mechanic who is working on my SUV and my problems get resolved. Torrey and his team are the Best and Mercedes Benz should be proud of them.
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October 2023 by Sylvia Cuda
We purchased a vehicle from MB Bonita Springs (sight unseen and everything online/via phone). We get why this group has great reviews. Our experience began with reaching out to enquire about a vehicle we saw online that filled all our “requirements “. Our sale person Renee was stellar in answering our questions and getting us responses when she didn’t have the exact answer. Her ability to provide accurate and timely answers was phenomenal and very much appreciated.We decided that instead of having the car delivered (we live over 1000 miles away) we would go down and pick up our CPO vehicle (and our first MB).Renee and the team warmly greeted us and made sure everything was in order when we arrived, all while also managing other customers (again - proof and testament that the location serves their customers well).During our drive home - we noticed one of the windshield wipers was not functioning properly. We reached out to the team at Bonita Springs and they arranged for the issue to be fixed at a dealership close to our home. We drove there and the problem was immediately looked after as Renee had called ahead and shared the issue with the dealership. Again - even after the deal was done - service to make sure we were looked after properly.We expect to purchase our next vehicle here as we have observed and experienced what we believe is customer service at its finest! ?
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October 2023 by Lesley Diaz
Purchasing a car fromMercedes-Benz of Bonita Springs has been the best, most amazing experience of purchasing a car I have ever had. Anthony our sales representative was great and had amazing knowledge of the car we purchased and literally any car. It felt like buying a car directly from a manufacturer. The service was superb ? ?, the best ever. I would definitely recommend or purchase another car from this dealer.
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September 2023 by Kelly Lambrecht
Car buying is usually time consuming and annoying, not here! I had the most pleasurable experience with our recent purchase. Mike, our sales associate, went out of his way to provide options, he was patient, and very professional. They even provide a "learn your new car" session. We spent an hour learning all the bells and whistles. Thank you for the outstanding customer experience! ?
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September 2023 by David Klein
MB Bonita Springs is outstanding. Just went there for a wheel repair. Work was done perfectly and quickly. Car was returned via valet to my condo. I highly recommend the dealership.
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August 2023 by Roy Smith
Buying a car can be a stressful and an uncertain experience. I bought a car from Bonita Springs Mercedes-Benz recently and was positively wowed by the experience. I had been in contact with their representative, Frank Deluca, for a few weeks prior to taking delivery of my car. Frank provided me with an amazing experience in purchasing my new car. I was truly impressed by Frank’s kindness and professionalism. Frank and the finance director carefully walked me through the process, and soon, I was driving home with a smile on my face and gratitude in my heart. I don’t write many reviews, but you can be assured of a great experience if you use this dealership. Thank you, Frank, and all the colleagues who made this experience a breeze! Cheers!
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August 2023 by Austin Green
I had an incredible experience taking my sprinter van in for service recently. My point of contact for the repair was Shawn (mensch). Thankfully everything was covered by a warranty, I mention this because previous to my new Sprinter I had only drove Ford vans for my business. Unfortunately after having a series of not great experiences with Ford’s fleet service I had to make a change. I can already tell that switching over to Mercedes was the right decision based on the professionalism, exceptional customer service and quality of work that I’ve received from their service department.
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August 2023 by Lisa Tapia
Amazing car buying experience, this dealership is #1 in my book and I have purchased a lot of cars. Our sales person Stephen DiMuzio was great! Very professional from start to finish, I highly recommend them if you are in the market to purchase a new or used vehicle. I'm sorry I'm 2.5 hours away in Sarasota because I would love to take my car to their service center. Beautiful location!
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August 2023 by Hugh Hayes
Mercedes-Benz of Bonita Springs is an exceptionally beautiful, outstanding and well constructed facility with phenomenal representatives and sales personnel! It is the nicest automotive facility in this part of Florida!The sales staff is professional, knowledgeable and friendly to their visitors and potential clients… I am happy to have been one such individual twice now!
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August 2023 by Jessica Parke
We went in to purchase a used car that we saw on the lot. Doug Siegel assisted us in test driving and purchasing a car. He made the transaction very easy and relaxing. The finance department was very thorough and made the whole purchase very friendly. We will definitely do business with them again.
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July 2023 by Donna H
We had the best experience ever from the moment we walked in the door and were greeted by a nice man walking by who took us to meet our sales person, Ken L. He is fantastic and Joe in finance actually made the paperwork enjoyable! The whole process of purchasing our previously owned car was smooth and focused on us as buyers. Ken went above and beyond by driving 30+ miles to deliver our car the next day after taking care of a Ford recall before we took possession. Thanks to all, including the “behind the scene” people in service and detailing.
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July 2023 by Gayle Amenta
Petti is my service manager and gave me excellent service the day I came in to check on a tire leak. I had a nail in the back driver side. She suggested getting new back tires since they were worn. I waited and two hours later I drove out with a smile on my face.
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June 2023 by Thomas B.
Mercedes-Benz of Bonita is a well run operation. We just purchased a new Mercedes from them and the experience was awesome. Our sales consultant, Wael Aziziyah had to procure a vehicle with our specs from another dealership. He was immediately responsive to all text and email communication. Price negotiations was for the most part, done electronically. We arrived at a fair price and made advance arrangements to deliver the car to us without a long wait at the dealership. On the appointed date, we were met by Wael who had all paperwork in order and ready for signature. Wael's manager, Kevin Mesa handled the title and registration transfer as well as offering us various warranties and prepaid maintenance plans. Due to our annual mileage usage and ownership term we declined all. There was absolutely no pressure or negativity. Kevin was a real gentleman.We were then offered the services of their technical person, Brandon Saballos. Brandon showed us the intricacies of the car's various hi tech systems. He was patient and extremely informative. He is a true professional and a gentleman. Bottom line, our experience was exceptional in all respects. We highly recommend this dealership.
