Mattress Firm Gateway Shoppes is dedicated to helping customers get their best sleep every night. The staff, including knowledgeable and friendly Sleep Experts, spend over 200 hours training to provide personalized solutions with mattresses, bedding, and essentials. Customers can shop confidently knowing they are backed by the Love Your Mattress Guarantee®, low prices on top brands like Sealy®, Tempur-Pedic®, and Serta®, and the option for delivery and a 120 Night Sleep Trial® to ensure satisfaction. Despite some issues with the store’s systems and stock availability—such as difficulties with payment and having to pick up items directly from the warehouse—customers report positive experiences. Several reviews highlight excellent customer service, with staff members like Julie, Joanne, and Erica going above and beyond to assist. They are described as knowledgeable, helpful, friendly, and patient, often staying late or taking extra steps to ensure customers are satisfied. Overall, the store offers a wide selection of quality mattresses and a caring approach, making each visit meaningful and tailored to individual needs.
Another great experience. Such kind, friendly and knowledgeable staff make all the difference. Pierce was just great and made me forget how much I was spending.
November 2025
Wonderful. The employees knew their stuff. They were very informative. Great customer service. Great delivery also. No pressure very helpful.
November 2025
Great experience. Very excited about my new mattress and Joann could not have been nicer or more helpful!
