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April 2024 by Mireya A.
Why is this store so badly managed? I had ordered a dress on line, it was too small. I called this store, to be spoken to in a very short manner. She stated if the dress was on sale it could not be returned, ok I agree with that. I requested she look up the order number to see if the dress was on sale. She stated I would have to speak to a manager, and after waiting like 20 minutes proceeded to hang up. I then processed the return on line, printed the label, drove it to fed ex and dropped the dress off for a full return. Customer service is dead! it certainly is in this store. seriously, I cannot believe how untrained and incompetent this sales staff is.
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May 2023 by Madison R.
Go to any other Lilly Pulitzer except this one. For about 6 months I would go to the store every 2 weeks when the new lines would come out. I finally decided I would rather make the drive to the coconut point location. If you don't walk into this store dripping money they pay no attention to you. I've made 2 different returns to this store and each time I felt belittled. The younger girls are all very sweet and helpful. It seems the ADULTS pick and choose who to help. Do yourself a favor go to coconut point.
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April 2023 by Sherrie H.
I purchased over $2,400 of Lily Pulitzer apparel at the Waterside Shops in Naples Florida. Unfortunately, I brought the clothes home and tried them on for my husband. He hated a off the shoulder top which I had taken the tag off. I looked everywhere for the tag. I had not worn the top and so I went back to the store to return and ask for a refund. The store manager would not accept the return despite the shirt was never worn. Needless to say, I will never buy one more item from lily pulitzer and will be returning everything from my $2,400 purchase that still have the tags on it.
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March 2023 by Sarah Witmer
Incredible store with so much product. I love the change rooms too. It is a well laid out store.
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September 2022 by Rachel E.
The associates at the store were amazing! My family had dinner at True Kitchen next door. My toddler girl and infant son were getting restless while we were waiting for the bill, so I brought them to this Lily Pulitzer. The staff was amazing! They assured me the kids weren’t a problem, and assisted me in finding some great clothes and accessories. I highly recommend working with Carla and the others. They provided a wonderful customer experience!
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June 2022 by JOHN SHAW
Plenty of friendly, attentive sales help. The warm and fuzzy factor was definitely present.
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April 2022 by Sharon Hobby
NO STARS WORST CUSTOMER SERVICE EVER !ELIZABETH ended up ringing my sales up, never ever even uttered a hello, didn't say one word to me. Handed me my bag and said, here you go! Not one person said hello to me while I was shopping, I went to dressing room on my own, put my own clothes away not a word to me. Elizabeth by far the rudest person, I will never step foot in Waterside shops again.Lilly will lose a very good customer.
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April 2022 by Sandra V
Florida bright prints and fabrics for kiddos to ladies. Nothing here for a larger woman and when crowded, not much room for a wheelchair. Only healthy bank accounts won't mind the price.
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January 2022 by Melissa Truitt
Merchandised well and great product. Not one person greeted us or asked for help. There was enough staff there to approach all of the customers but it didn't happen. We left after 10 minutes and still no acknowledgement.
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December 2021 by Rob Bolinger
Whenever we visit Naples we will always go there.
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November 2021 by Faith Schwalback
Very professional staff, store very inviting with a wide variety of merchandise. Absolutely loved their gift wrap.
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May 2021 by Ginger Fleming
Corporate store, more choices and sizes than Naples on 3rd Street.
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April 2021 by Susan Brass DiGregorio
Great store! Very friendly staff. Helpful too. Beautiful clothing as well.
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March 2021 by myriam alvarez
Snotty people there. Not very attentive unless you have $$$$
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January 2021 by Sara Ellis Olson
Kendal is amazing and is always helpful! We love this store!
