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August 2024 by Johnathan Johnson
I've had my Hyundai Azera fixed here on several occasions and they did a phenomenal job in getting the parts in a timely manner and my car back up and running. They do a great job of communicating the issues of the vehicle and offer very transparent pricing for parts and labor. I truly appreciate this repair shop! This is a great business if you need to drop your vehicle off in the Naples area for service.
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April 2024 by Michael Bigelow
I had the valve cover / gasket replaced on 2008 BMW 528Xi. Leaking worse than orginally after their efforts. BMW dealer documented (with video) the leak and said it was installed wrong. I even paid extra for the OEM cover / gasket. 3 months later and they are still rejecting my claim. Update 3/6/2024. They avoided small claims court by offering to refund the labor. I felt that was probably the best I could do. Court costs and serving costs would have exceeded $200. I'm leaving them at 1 star. I still feel they should have refunded 100%. I would suggest you simply go the dealer and pay a bit more and not have any hassles.
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March 2024 by Don Parseghian
Overall happy with experience.
But they did try to sell additional items. No sure they were necessary at this time.
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February 2024 by Tom Krieshok
We had been fighting our diesel pickup losing coolant while pulling our trailer. We had to stop every hour and add a gallon. The dealer couldn't get us in for 10 days.
We found JR's had good reviews so called them and they got us in the next day, ordered a very expensive part, and got it finished the next day. Josh is a super decent and informative tech who explained every piece of the puzzle. We've taken it back since then for a brake issue that they also handled perfectly. Our go-to shop in Naples.
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November 2023 by Cesar Caudillo
Worst shop I’ve been to. They charged me more than Audi estimated for the same repairs. Used aftermarket parts and a day after I got the car, it still had the same problem and is saying I have couple engine misfires.DO NOT DO BUSINESS HERE
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October 2022 by KK M.
My Dad found JRs to work on his Buick Enclave. They got him up and running for much less than quoted elsewhere. Betty will handle your communication and she ROCKS!
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September 2022 by Mark Rogers
Great place
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August 2022 by Kevan Hooley
Knowledgeable guys who will always steer you in the right direction and give you decent rates on repair, nothing less than great service
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July 2022 by S B.
This will be a short and succinct review!! If you have mechanical problems or in need of a diagnostic report take your automobile to JR Auto Repair. Difficult to find experienced Jaguar service but we did with JR. Family run business who are: Knowledgeable Thorough Attentive Honest ....and Junior is most definitely a Master Mechanic Highly recommend!!
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May 2022 by Joe Maiella
I can’t speak to the quality of their repair work. They dropped the ball in getting back to me on my request for a quote for repair on my vehicle. As it turned out, I had to call them repeatedly only to be told that they were not able to take on the repair I needed. So very disappointing and a needless delay in my getting work done elsewhere on my vehicle.
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March 2022 by Jeanne M.
This is the biggest scam service I have ever experienced. The mechanic was going to charge for other areas, ( problems), he wanted to make money off of. When I refused he stated, " I can't work on your car". I brought it there for ONE thing only! He wanted more money in his pocket and to be in every social media site as a scam artist! Please save yourself time and your breathe and find a reputable service station. BBB reviews speak for them selves!!
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November 2021 by Joyce Thompson-Hovey
Have gone there numerous times with my different vehicles. Always satisfied. Very prompt service and fast turn around. Like that they call with estimate and what it needs before they do the work
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November 2021 by Edwin Vazquez 3
Beautiful people beautiful work they performed. A family owned business would recommend the place of business to any one looking for proper work done on vehicle and proper documents on money and vehicle documents it has been a GOD BLESSING to come here, thank you.
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October 2021 by Richard E Smith
One of the best and most honest independent auto repair businesses in Naples. Have been using them for 3 cars now!
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September 2021 by Bill Silver
A very professional outfit