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June 2024 by MBA
BIG HUGE THANK YOU TO KATIE for the most amazing make-up session!!! I appreciate you ☺️ for making me look and feel so beautiful ☺️
Katie is so SWEET & PROFESSIONAL also a mention to David the Salon & Make up Manager for hiring the best of the best!! It was truly an enjoyable experience!!
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April 2024 by joann p
I placed an order on line to ship to store in Naples FL based on delivery date to store. The item did not deliver on that date and update still shows in transit to store. Customer service told me to call the store for more information. Neither the operator or any other department answers the phone. My credit card was charged on the date I placed the order. If my order does not deliver before I leave Florida, I have to wait 10 days after the item is finally delivered to the store to receive my refund. I feel JCPenney is just not reliable and the store doesn't answer phones. I will not order from their store again.
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December 2023 by Ashley Barber
I ordered something for Christmas and the shipping date said it was for the 22nd up until the evening of the 22nd. It now won't be here until the 27th. After my company is gone. I then tried to call customer service and the lady was no help at all and sent me over to another line for unsatisfied customers and he hung up on me before I finished talking. Is this really how customer service works now? They don't even listen and just hang up? What kind of customer service is that? Super disappointed. Jcpenny you need to do something about this.
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September 2023 by Rudolf Stalzer
Not worth it, there was absolutely nothing going on in the store, no offers whatsoever.
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August 2023 by kayleigh Gutierrez
Not sure if they are low staffed but I have been calling non stop the past 2 days and no answer. Not everyone can afford 4$ a gallon of gas so it would be nice to speak to an employee at the store before I drive 50 mins away
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August 2023 by Gee Romulus
Horrible customer service. I see why they have no customers.
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July 2023 by Nancy Hebert
There was only one cashier open and the line up was long.
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July 2023 by lula ramos
Everything was poorly arranged and very chosen
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July 2023 by Cesar G.
Great selection.
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July 2023 by Le0n Carmon
Good prices
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July 2023 by Jill Hilderbrand
Great sales
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July 2023 by Keely Clark
Had to return a christmas gift. Brian Wheeler store manager was great. Isabella Viera was a great help too.
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July 2023 by Délor St. Maur
Crystal in the Salon does hair really well.
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July 2023 by Samantha Bowerman O'Bryon
Big and clean location
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July 2023 by Sunshine Sky
I love Jcpenny, but it was hard to find someone to help. Register closed, the workers don’t speak English.
