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November 2023 by Ryan P.
originally told myself I would not leave a negative review after my let's just say the worst experience with an auto mechanic. But after reading several very similar awful reviews i felt compelled to share and save others from a similar experience. I'll keep it short as In my profession it's best to allow legal representation do the talking. I received the same lack of communication but also what was originally to be an alignment turned into a costly transmission flush for nearly $2k, to a complete transmission replacement for an additional $5k and a charge for a hub assembly replacement did not fix the humming noise I took my car to begin with. So, in short 3.5 weeks without a vehicle, only 3 phone calls, $2.3k paid and my vehicle is worse than it was before I brought it in. Place is a joke and i purposely left out details to be addressed legally.
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November 2023 by Michael F. Albanese
I hope everyone who needs a repair on the vehicle they like that they bring it to Happy wallet these people service you both administratively, and technically mechanically perfectly. Thank you very much. Sincerely “Mike’s minute“
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November 2023 by Michael D
As a non-Naples native who is spending my 4th winter here working, I needed a quality and reliable auto shop after discovering that my Air Conditioning was not working on my work truck. Scheduling the work on the previous Thursday, they were able to get it in on Monday AM. I picked up the truck at the end of the day and the AC again works exactly as it should, which is of great importance in South Florida. The desk contacted me and made me aware that they ran into an issue, which required additional work, not their fault, but related to the work, additional work. They got all parts ordered, installed and back to me in a timeframe that made me very happy. As a business operator myself, I fully understand that things come up. And they did. And they handled that fantastically. Professionally. Communication the key.Don’t just bring your vehicle here for run of the mill work, feel confident bringing your vehicle here for work that requires a real mechanic. Because that’s who works here. Real mechanics who do great work, in a timely manner.5 Stars! You all do great work!
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November 2023 by Robin Mcdonald
Did a great job and they kept me. Informed the entire way while they were trying to figure out the issue with my vehicle, they also worked with my extended warranty company to try and get issues covered.
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November 2023 by Shelby Finger
I can’t recommend Happy Wallet Auto enough. Everyone knows it’s a tall order to find a mechanic service that you can trust, but Happy Wallet hits all the marks that are important to me. They are so kind and patient with questions regarding the process, very transparent about what they recommend and how it’s priced. They are not pushy, or demeaning when you elect to not have a recommended service done, which is so important to me. They’ve always been prompt with getting back to me when the diagnostic process is done, and they have a really simple, easy to navigate digital system to approving or declining jobs that you consent to. Gloria and I believe his name is Josh are always so kind and helpful. Happy Wallet doesn’t leaving you in the dark and provides the updates you need along the way while they have their car, so you don’t suffer the anxiety of not knowing when you’re going to get your car back. I can’t say much about their pricing, because I haven’t deviated from using them as my mechanics, so it’s been a long time since I’ve had a competitor to compare them to— but their price break down always seems reasonable and without guessing on the customer’s part. It is such a relief to have a mechanic that you can trust fully.Services: Electrical repair
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November 2023 by Eddie Morgan
I’m fairly new to the Naples area. My car needed a serpentine belt replacement and I couldn’t find ANYONE who would do the job. Someone referred Happy Wallet to me. I called them and told them my situation and I was able to set an appointment for the NEXT DAY.. Great service!! Great price! They are very transparent with their customers, in which I appreciate. This will be my go-to mechanic shop in Naples! Thanks again.Service: Auto maintenance
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November 2023 by Barry & Peggy Beck
We were visiting family here from PA, when we experienced Van problems. Happy Wallet was referred to us by Ford dealer and AAA. James and Amanda at Happy Wallet very professional, informative and kept us updated on progress of work being done and the cost. They scheduled us in on the short notice, with no appt. Excellent work and even had shuttle service to our motel. Would highly recommend this repair shop. If we ever need a repair shop in Naples, Happy Wallet it is!Services: Electrical repair
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October 2023 by Krim Rinehaus
My Ride: 2015 Jeep Wrangler Sport, Willy's EditionService: Replace Fuel Pump, and a second visit to tweak the fuel gauge. (Cost was well within the range I was expecting)You have earned a long-time customer, folks. When I first called and spoke with James, his demeanor was very professional and courteous. Amanda is great and always available to answer questions. Excellent communication and quick estimates. Seamless protocol for approving or declining services. No one tried to sell me on services I didn't need. Also, they didn't pressure me into services that I couldn't afford right away. The lobby area was clean and inviting. I also appreciate the fact that the place is locally owned and owned by women. I won't take my vehicles anywhere else. Thank you all so much.- Kris
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September 2023 by Kevin C.
Straight talk, good prices and effective repairs. What more do you want from an auto repair shop?
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September 2023 by Dan Tremitiere
Gloria, from Happy Wallet Quality Auto Repair is the best to work with! The work they do there is top quality and very reasonably priced! They’re very easy to schedule with and keep the lines of communication open! You’ll always know what’s going on! I’ve taken 2 cars there now and will continue to make this know a guy place. They truly make your wallet happy!
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August 2023 by Tim Russell
I wish I could give a better review, sadly, I cannot. The mechanic was awesome and came highly recommended. He was thorough and helpful in allowing me to view the recommendations. The charge for work was set by the office and no advance estimate was provided. The cost was significantly higher than estimated cost from a competitor I had already received.I went to this shop for the specific mechanic. He's left the shop and I understand why. I won't return for future repairs here. ??
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August 2023 by Anri
What is wrong with this place?Had to have our car towed there TWICE for the same issue. The 1st time they told us we needed brakes and other things then gave us a $1200 bill.Two days later it's back on the tow truck for the same exact issue. Now I have no car to get to work.Communication is awful... nobody calls you about what's going on. YOU have to call THEM.They don't communicate w the warranty company so it takes days for updates.Be ready to have no vehicle for over a week while you wait for them to figure themselves out.Guy at front desk was the only good thing about this place.
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August 2023 by Bill Mitchell
I received a mailer from Happy Wallet with a coupon. I decided to give them a try so I called and made an appointment. They repaired my car in 2 hours while I waited and rotated my tires as well at no charge. They honored the coupon when I paid the bill and I was very pleased with their work and highly recommend them!
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August 2023 by Joe Charters
Update: Finally got my truck back. Initially rated one star due to lack of communication for the first 3 weeks they had the vehicle.It was a VERY complex repair requiring removal of the engine.Repair is, so far, perfect! Communication improved greatly towards the end of the process but, had it been better in the beginning even just a "nothing new to report" it would have avoided a lot of frustration. One little glitch with the A/C was corrected immediately. Overall very satisfied with the outcome even if the process was a bit cumbersome. In the end James was very helpful and responsive.Services: General repairs & maintenance
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August 2023 by S. O.
Shady.Happy Wallet? More like Crappy Wallet.Complete liars and Absolutely zero ownership for incompetent work.You can hear the one rude af lady chirping in the background as she dictates to her cucked staff what bs story to tell their customers next. They will tell you that you need thousands of dollars in brakes and other repairs you do not need....then pretend they are doing YOU a favor. My truck left in worse shape then when it was towed in. Alot of fake "good" reviews on Google.
